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SAP SuccessFactors

SAP SuccessFactors

Overview

What is SAP SuccessFactors?

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Employee demographic data (426)
    8.1
    81%
  • Employment history (434)
    7.9
    79%
  • Organizational charting (447)
    7.8
    78%
  • Job profiles and administration (416)
    7.3
    73%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pcmag.com/reviews/sap…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $85 per year Up to 100 Employees
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Product Demos

SAP SuccessFactors Solutions for Core HR, Time, and Payroll Product Tour

www.sap.com

Joule Product Tour

www.sap.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.6
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.3
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.4
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

6.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.7
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8.3
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.8
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

4.1
Avg 7.8
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Product Details

What is SAP SuccessFactors?

SAP SuccessFactors HCM provides cloud-based solutions that connect core HR and payroll, talent management, sales performance management, people analytics, and workforce planning. The SAP SuccessFactors HCM enables users to put an organization's people at the center of everything – with solutions designed to meet their individual needs.

The SAP SuccessFactors Human Capital Management (HCM) covers:
  • Employee Experience Management
  • Core HR and Payroll
  • Talent Management
  • HR Analytics and Workforce Planning
  • Sales Performance Management

SAP SuccessFactors Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

SAP SuccessFactors Screenshots

Screenshot of SAP SuccessFactors Learning, which supports informal and collaborative learningScreenshot of the SuccessFactors LMS experience that puts learning opportunities at the center of business operations and goals.Screenshot of the learning dashboard and metrics in SAP SuccessFactors Learning.Screenshot of the SAP SuccessFactors Opportunity Marketplace.Screenshot of information on employee requests, evaluations, and performance in SAP SuccessFactors Employee Central.

SAP SuccessFactors Video

SAP SuccessFactors 1H 2024 Release Highlights

SAP SuccessFactors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

SAP SuccessFactors Downloadables

Frequently Asked Questions

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

SAP SuccessFactors starts at $85.

Workday Human Capital Management, Oracle Fusion Cloud HCM, and Cornerstone OnDemand are common alternatives for SAP SuccessFactors.

Reviewers rate Approval workflow highest, with a score of 8.5.

The most common users of SAP SuccessFactors are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(1075)

Attribute Ratings

Reviews

(1-25 of 545)
Companies can't remove reviews or game the system. Here's why
Ravi Kovirineni | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors for Onboarding, Recruitment, and Employee Central. Currently, we are very happy with SuccessFactors products. It is a seamless process, from hiring employees to onboarding and setting up employees in Employee Central to replicating them to ECC. I liked the workflow processes set up in SF, and the approver level was easy to understand. We plan to implement other modules like EC Payroll, EC Time, Succession Planning, etc.
  • Seamless Work flows.
  • Reports
  • Viewing employee data.
  • EC Dashboard.
  • We face problems replicating data from Employee Central to ECC (on-premise).
  • More Standard reports.
SAP SuccessFactors look and feel, and the Dashboard is informative and easy to use. Reviewing employee profiles is very informative for administrators, and it helps them follow the steps. Anyone can view the Organizational chart and easily see all the positions from top to bottom—the control center to review the Pending workflows, Failed workflows, Reports, Replication errors, etc.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We implemented SF Learning and Recruitment modules. The learning module helps us manage each employee's learning history and learning requirements. The Recruitment module helps manage the whole recruitment process from start to end, including job posting, candidate selection, resume evaluation, interview schedule, interview results, job offer, and offer letter. We'll expand our footprint to other modules like Onbaroding, EC, ESS, MSS, Performance Management, and Goal Management.
  • Support service.
  • Functionalities.
  • Flexibility
  • Continuous improvement.
  • More functionalities with AI.
  • Open up the provisioning to customers.
SuccessFactors has functionalities that meet the business needs in HCM, such as Recruitment, Onboarding, Offboarding, Learning, Performance Management, Goal Management, Payroll, ESS, and MSS. All of these are critical business processes in a company.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are an implementation partner and we use SAP SuccessFactors internally. SAP SuccessFactors has helped us streamline our employee data as well as our clients. We have used SAP SuccessFactors end to end for employee life cycle from Hire to Retire with particular emphasis on the employee data management part along with time, absence and attendance.
  • Data Management
  • Integration
  • Performance management
  • Learning module is too complicated
  • Joule
  • Recruiting platform
AI-assisted applicant screening helps recruiters find the right candidateImprove time to hire by extracting and inferring applicant skills from resumes and matching them with the skills on a job requisition. The new spotlight view for the people profiles highlights skills and interests and empowers employees to represent their personal brand by showcasing personal and organizational information sourced from across SAP SuccessFactors solutions. The time sheet integrates with the latest version of My Timesheet in SAP S/4HANA. It makes it easy for employees to record time for payroll and against activities and cost objects with a connected time sheet experience.
Praveen Sankrithi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use the talent modules from SAP SuccessFactors and are in the process of implementing employee central pay and employee central core module. Three are multiple areas in talent and recruiting that had many business problems that SAP SuccessFactors has solved. For example , mass interviews and integration with outlook/Teams used to be higher challenge. With the help of interview scheduling we have overcome this and able to schedule interview with MS teams seamlessly .
  • Provide great employee experience
  • Provide seamless candidate experience
  • Integrates well with 3rd party through OData API and middlewares
  • BTP is a game changer
  • Bringing in enhancements faster by engaging user groups
  • More accelerators for new functionalities like Talent intelligence Hub
  • Provide AI capabilities to experience functionality without charging license in preview instances
SAP SuccessFactors has a great ecosystem and scalability with it. It has got robust core module with multiple locales and Country specific configurations available. It has a clear itermodular integrations and downstream well defined. There are good documentation and training available after go live for developing internal talent . Overall, it has evolved well into a global ERP powerhouse.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
we use most of the suite but do not optimally utlilise it, hige opportunity for us to look at all the modules. we are currently using preferred success and establishing osp as part of relationship assesment with our relationship manager to come up woth plans to develop and optimally use all the modules within success factors including IT acceptance
  • EC
  • STory reporting
  • upgrades
  • onboarding
  • referral programs
  • bonus plans
definitely use it for EC and other modules related to competencies. i am very keen on job profile builder and talent intelligence hub implementation for various organisations. AI is too new to explore, but would definitely scale it up once TIH is used and accepted with good competencies and integration between modules including succession
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our organization currently uses SAP SuccessFactors Learning and Recruitment modules. Through the implementation of these modules we were able to streamline our recruitment process, set up job profiles for easier initiation of job requisitions, organized our talent pipeline to ensure efficient candidate assessment and fulfillment. We were able to centralize our learning platform and had ability to track history of development training plans and accomplishments.
  • Great Support and Assistance
  • Easy to follow content
  • Intuitive screens and interfaces
  • Quicker assessment of new feature recommendations
  • Improve response time to customer requests
  • Evaluation of new release updates
SAP SuccessFactors is really helpful if you want to take your HR Business to the next step. Having a centralized platform to manage HR activities helps the organization focus on business objectives.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are currently using SAP SuccessFactors Learning to address the learning needs of our employees in order for them to develop soft skills aside from fulling compliance based training requirements. SAP SuccessFactors Learning works well with our external vendors making the integrations of content to come into the LMS automatically. This helps to eliminate a lot of manual work.
  • Integrates well with active directory
  • Integrates well with external vendor APIs
  • Improve reporting capabilities
  • Better explanation of error messages when uploads fail
SAP SuccessFactors integrates with active directory and other external vendors in a simple and standard approach. This level of detail from the active directory helps us to build proper assignments profiles to target our training to certain groups. It has much of the information needed. If there are issues in integration, the support team has been great to help troubleshoot.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The scope of the current implementation is the Learning System. We are looking into extending the other module as some of the pain points with our current business processes I believe would be solved by the other modules.
  • Recruitment
  • Payroll
  • Time and Attendance
  • Skills Matrix
  • Raising incident tickets
  • Waiting time to implement an incident
From the recent SAP Sapphire training, I am interested to see and use Joule in the SAP SuccessFactors.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Single HRIS to unify disparate information and processes across our 18 global divisions. enable a consistent approach to people management across the company and provide visibility to our people information.
  • organization structure
  • performance goals
  • training management
  • development planning
  • Data input and editing and management within performance management
  • Time capture and reporting for hourly workers and unionized workers
Excellent view to enterprise human capital management and insights. Needs better hiding of information based on profile regardless the level of the position in the company
Mélanie Rodrigue, CRHA | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
We are using many module of The SAP SuccessFactors for me platform is easy to use and allows for two-way communication : lms, compensation, performance, talent acquisition, marketing, onboarding, ... The issue we are seeing is coming from the rigidity of the system. Right now, we are in a mode that will need to invest time to integrate AI to our activities. Integration is difficult whenever you want to move to another solution or upgrade.
  • Front end for the user is easy friendly user
  • The variety of modules a=that are availabe=le
  • Flexibility for creating reports and templates
  • Create accessible empty fields - less standardize
  • remove step in the TA module
  • format issue with job description
SAP SuccessFactors is not enough agile system
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors in a variety of ways i.e for Talent and Performance, Learning etc. SAP allows us to have a one stop shop for our HR processes.
  • Integrates performance and development with learning in a very seemless manner
  • Great end-user experience
  • AI integration
  • Role-based permissioning could be be set up in a way that allows us to manage it better
Great customer service experience for when we encounter issues. The SAP SuccessFactors for me platform is easy to use and allows for two-way communication between myself and SAP agents
Score 8 out of 10
Vetted Review
Verified User
Incentivized
All of SAP SuccessFactors's Talent modules are implemented. We will be implementing EC soon.
  • Good product catering to the different Talent modules
  • Good customer support
  • Good Partner and User community
  • Long time to analyse and implement customer improvement ideas through Influence
  • Having more customer meets to understand customer issues
  • Billing on customer projects is not that reasonable
SAP SuccessFactors is the go to product if you are already on SAP. Even for a new brownfield implementation it does great.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors every day. I am an HRIS analyst, and my role relies on SAP.
  • EC module
  • Recruitment
  • Sometimes I am not able to find the solution to implement very handy, and I don't want to rely on the implementation partner.
  • Also when I raise a case to SAP they always push to use the implementation consultant instead of providing the guidance to solve my issue.
SAP SuccessFactors's EC module is a robost solution that I recommend to new customers.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using SAP SuccessFactors for recruiting, onboarding and employee central. We also have LMS.
  • HR Records
  • Learning Management
  • Data integration
  • Workflows
SAP SuccessFactors works well to manage your workforce, from recruiting to onboarding.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors employee central, recruiting, onboarding, and learning to manage our employee data.
  • Cloud base, can be access anywhere
  • Centralized platform, so multiple modules can transfer employee data to from each other
  • unified look and feel
  • Single sign on
  • Unstable, features break too frequently unexpectedly
  • Design details that makes sense for developers but not for business
  • very difficult to get enhancement to align with business process
  • No out of the box form management feature where we need the most
I give SAP SuccessFactors a seven out of ten for managing employee data.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors LMS and Talent suite to track global compliance.
  • Compliance tracking (curricula)
  • Intuitive and simple navigation
  • New features and functionality schedule- always new features to assess and adopt
  • LMS is still an obvious bolt on - would love to see it native in HXM
  • Release QA on SAP side can be improved - see many errors in releases that should be caught during your internal QA
SAP SuccessFactors is well suited for Tracking learning compliance Less appropriate as an LXP with easy integration with external providers - requires a partner tool
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently utilizing SAP SuccessFactors EC, it was able to cleanly hold our HR data and the scalability is an asset. We have a global company and it was able to handle all of our country requirements.
  • Ease of use
  • Ease of customization
  • Updates regularly
  • integration partnerships are a challenge
  • Learning access for new users
Large scale companies. SAP SuccessFactors likely best suited for companies that are covering multiple systems in SAP to integrate well
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We implement SAP SuccessFactors at various customers. It includes all SAP SuccessFactors modules
  • Integrate into other SAP products
  • Provides comprehensive HR landscape
  • User experience layer
  • Better time management capabilities
SAP SuccessFactors is Well suited for large scale customers. For mid or small scale customers, it still has difficulty competing with the likes of UKG
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors for the onboarding module, reports and is integrated to the other systems. Having a single source of information and automating the process
  • Employee management: being a reliable source of information
  • Improve the users experience, to be more fluid and user friendly.
  • Time management
  • Compensation module
I think SAP SuccessFactors need to improve the users experience, sometimes is not easy and understanding the process or doing them can be hard as is not intuitive.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
performance, training, compliance. Makes things quicker and easier. All the compliance and training is scheduled. Process for yearly perfomance is also well setup.
  • Performance reviews
  • Org chart
  • Compliance
  • More training content
Based on other tools such as workday. More intuitive and easier to use
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors for Payroll Onboarding Time Off Performance & Goals Compensation
  • Payroll - very stable
  • EC - Easy to Use
  • Onboarding could be simpler
  • Document Management should come standard for all documents outside of those natively supported
SAP SuccessFactors is well suited for all things HR as it has addressed all needs except time valuation.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
we have all the SAP SuccessFactors modules like recruitment, talent, comp, succession and moving to employee central. hiring, comp and talent decisions are made using these tools and tracked there
  • great user experience
  • integrates perf and dev
  • data tracking and maintain history
  • non monetary rewards and recognition
  • time and attendance scheduling
SAP SuccessFactors is easy to use and intuitive
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors for onboarding, recruiting, success planning, lms
  • recruiting
  • onboarding
  • succession planning
  • position management
  • position management
  • EH&S
  • skills
  • recognition
With a large pool of functionalities, SAP SuccessFactors is a one-stop shop.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors is my one source of the truth. Integrated suite = Efficiency. Core HR and GM/PM.
  • Integrated HR Data
  • Easy adoption due to consumer grade user experience.
  • Efficiency for the organization
  • Some screens are heavy with data and UI/UX could be improved
SAP SuccessFactors is great for Large Enterprise. It is too heavy on time and on the payroll side for mid-market.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have SAP SuccessFactors's full suite and currently we are facing few replication issues. Which we are handling manually. We are using Payroll system with on-prem planning to implement ECP. currently we are looking for the full journey of ECC to ECP
  • Onboarding
  • Perfrormance and Goal
  • Employee Central
  • Replication with EC to ECC
SAP SuccessFactors is a user-friendly one-stop shop for global accommodations.
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