Impact of HubSpot CRM on The Growth of Businesses
I use HubSpot CRM mainly for email outreach, scheduling meetings, and automating tasks with features like "Sequences." It addresses …
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What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…
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Popular Features
- Customer data management / contact management (1514)8.686%
- Interaction tracking (1471)8.484%
- Integration with email client (e.g., Outlook or Gmail) (1526)8.484%
- Workflow management (1481)8.181%
Reviewer Pros & Cons
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User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
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- No setup fee
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- Free/Freemium Version
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- Integrations
- Competitors
- Tech Details
- FAQs
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Integrations
- WordPress
- Zapier
- Zoom Workplace
- Slack
- Shopify
- Gmail
- Outlook
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Frequently Asked Questions
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
Reviewers rate Customer data management / contact management highest, with a score of 8.6.
The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
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Reviews
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July 01, 2024
Impact of HubSpot CRM on The Growth of Businesses
I use HubSpot CRM mainly for email outreach, scheduling meetings, and automating tasks with features like "Sequences." It addresses business problems such as manual task management, inefficient email campaigns, and bottlenecks in the process of scheduling. The scope of use spans across the marketing department, playing a key role in marketing strategy development.
- Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
- Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google Calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
- Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
- It is more helpful if HubSpot CRM can provide notification or email to the user whenever the email is disconnected with the HubSpot calendar.
- Even though it has seamless integration, it would be better if it integrate more other tools or third party tools.
- It has good user interface but when it comes to create advanced reports then it is not easy for the people, who have less technical expertise.
Score 10 out of 10
Vetted Review
Verified User
As a web hosting and Web Design company, we have tried almost every CRM, we use WHCMS for billing and other needs but it never did what we needed in terms of sending the client detailed proposals opening support tickets with proper information and snippets. So we switched to the free version of HubSpot CRM and have never looked back, by far, it is the best tool in the business and the free version trumps all others in features. We use it every day and it works flawlessly. If you want a CRM system that can do a lot for you try HubSpot CRM they know what they are doing.
- Tickets
- Campaign Emails
- Connected apps
- The price is very high for upgradging as a small startup in a third world country.
- The ticket system on the free could highlight the ticket by priority
- Add a work timer to the free version
June 29, 2024
Hubspot is very powerful, but also expensive
I use it for making phone calls to follow up with leads generated from Google Ads. It also helps me organize my leads and send automated emails.
- Email templates
- Lead activity tracking
- Phone calls
- Call recording
- No Built in SMS feature
- Navigating the contacts page
- Locating the user phone number assignments
We use HubSpot CRM as our main dialer and CRM tool. All cases are stored here and all marketing information that we get from the leads are also stored in HubSpot CRM. We also send emails here. Our Docusign is also integrated here so contracts are also being sent via this CRM.
- Dialer
- Data Storage
- Marketing
- Data Collection
- Dialer. Making calls are sometimes having issues.
- Integration to other tools such as Aloware and docusign
- Reporting can sometimes be difficult
June 28, 2024
HubSpot CRM review
HubSpot CRM allows me to know the lead score based on how much they have engaged with our content. I also get notifications when my emails were opened and links clicked, making follow-up much more on point. It also connects with Gmail, Facebook and LinkedIn, all platforms in which we generate leads.
- Integrate with Gmail so I can check the contact record from my email inbox
- Create email sequences and set the date for them to go out automatically, saving me time and energy
- Notifications in real time on Gmail and Slack, speed to lead is crucial
- I'd like to see it connect with Instagram
- I miss seeing who made changes on the record and when - no log of changes
- I would also like to see what time zone my lead is in in CRM
June 28, 2024
HubSpot CRM Review
Cold prospecting, managing leads, sales process
- Keeps everything very well organized
- Doesn't crash
- Is very rarely running slow when I need it too
- Making the deals a little more organized
- The notes can be confusing to keep track of sometimes
- Adding and labeling different phone numbers
June 28, 2024
HubSpot Review
We use HubSpot CRM to contact prospects, store data, and analyze data. More specifically, using the template feature and workflow feature to email and contact prospects. Store important data such as prospect info, the software they use, contact info, tasks, emails, calls, etc. As for analyzing data, I've been analyzing my email template analytics to see which emails perform the best. I track how many sends, how many opens, how many replies, how many clicks, and then I analyze the chart analytics from HubSpot. Additionally, I also use the report feature to analyze calls made per week, emails sent per week, contacts created per week, and one more that I can't think of at the moment.
- Easy to use - self explanatory
- A lot of tools to use - sales, marketing, data storage, analytics
- Automation - the ability to send out mass email campaigns with the click of a button
- I want to be able to save my columns in a specified view
- After clicking on a filtered company and then returning to company view, the filter shows no companies available so I have to take the filter off and reapply it
June 28, 2024
Great Scott, Its Hubspot!
Hubspot is used constantly within my organization, it allows us to freely move throughout our deals and tasks with ease. The seamless load times and navigation tolls allow for a user friendly experience no matter your experience with CRM's. I do have to say Hubspot is the best and most simple CRM I have used throughout my career and I would recommend this to any organization looking to revolutionize the way work is done.
- Organization of Deals, having the ability to move freely between different stages of your deals
- Blocking numbers automatically when they have made fraudulent calls
- Having clear pages on the tool bar on the side for a user friendly experience
- I would like to see more instant recognition when numbers are incorrect, i.e deleting any details which clearly don't align
- Email load time could be faster on occasions I have to log emails manually then they pop up after an hour
- Deletion of non active live chats
June 28, 2024
Exactly the tool we need
We use HubSpot CRM to manage our various pipelines, including sales, investment, and servicing. It is really easy to integrate with other tools (eg. Outlook) and the automations are strong. We needed to ensure we were keeping track of a large number of leads and keeping in consistent communication with them, and HubSpot CRM enables us to do that effectively.
- Automations
- Integration with Outlook
- Enabling teams to work from the same account
- Navigation can be confusing/not very user-friendly
- The pricing structure isn't great - prohibitively expensive too quickly
June 28, 2024
Hubspot CRM is awesome
We use Hubspot CRM for keeping our deals organized and easily tracked, makes it easier for us to accurately forecast the month as well as keeping call notes and using Hubspot sales download for our emails with tracking so we can see how many time they have opened and clicked links.
- tracks emails with opened and link clicks
- call directly through Hubspot records miss calls
- forecast accurately to what the revenue will be for the month
- the fact it keeps logging out
- randomly changing forecast
June 28, 2024
Use HubSpot CRM to improve your sales efficiency
My use of HubSpot is to help supplement and organize my account activities. I have used other CRM tools but have not used a CRM as complete and user friendly as HubSpot.
- Ease of use
- Connection to lead and email services
- Organization
- Real time activity updates
- Some features on mobile app not available on laptop
- More functions for sorting and searching
June 27, 2024
Handy tool for any SDR!
I utilize HubSpot CRM to handle all my leads emails, calls, status and workflows to help me better reach my customers. Being able to know when, and where I have made calls or emails, assigning myself tasks daily so I know what i Need to accomplish is huge to reach my sales goals
- Template emails
- Status if the email has been read
- sending workflow schedule emails out
- workflow explanation
- integrations
- more helpful solutions for training
June 27, 2024
Great tool for software startup sales teams
I am able to keep track of potential clients and streamline my outreach through tasks super easily. The forecasting tool is very helpful as well. It helps me communicate asynchronously with my managers so they have an accurate feel for what revenue I will bring in for the given time period.
- Task management
- Forecasting
- Sequencing
- Being able to complete more than 25 tasks at once
- Forecasting for more than one time period
- Easier email signature editing
Our sales team has benefited so much with having contacts being connected to each other in companies and associating them with deals as well. My sales reps love that all of their emails can be tracked and that they can have data for each contact all in one place making it easy to overview all of their contacts and see who hasn't contacted in a while and who they need to contact. There is a learning curve on how to best utilize HubSpot CRM, but I love their new bookmark feature so I can have all of my relevant tabs in one spot! I also love that HubSpot CRM can be treated like an excel table at times but also that it prompts you to enter information in a structured way as well so I can make sure my sales reps are including the information that they need most.
- Email Tracking
- Adding new contacts from outlook
- Organize contacts by rep
- Contact association is easy
- A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
- Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
- I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
June 20, 2024
The ONLY THINGS YOU NEED TO KNOW ABOUT HUBSPOT CRM
I use HubSpot CRM as a tool to track leads and sales. In Retail, tracking the progress of deals and the activities related to those deals can be overwhelming once you have 50+ of those deals going at the same time. Then there's the outreach that you do for leads to generate new deals. There are a lot of tasks and activities that happen going into a sale and HubSpot has been very useful for managing all that information.
- Managing leads and the information you have collected for them
- Tracking the status of deals
- Organizing and scheduling tasks
- API integration for third-party tools
- Having the relevant information available at a glance
- Could have a better tutorial that goes more in-depth into customizing the crm
- Deeper integration with third-party tools
- More tools to organize notifications
Score 8 out of 10
Vetted Review
Verified User
Hubspot CRM is used within our organization to manage leads, contacts, emails, and forms with continuous integration across them. HubSpot CRM unifies its sales, marketing, and communication hub in a single dashboard in its CRM. It helps us to efficiently track lead and contact lifecycle. It comes with deal tracking to see its stages and statuses.
- HubSpot CRM deal tracking and lead lifecycle is really easy to understand and use.
- Form allows the ability to add 1000 custom fields and unlimited responses.
- Omni-channel communications using its Inbox functionality. Integrates directly with web chat and email.
- I think HubSpot's Mobile App offers fairly limited capabilities, and its website on mobile offers way more capabilities but is not optimized for a mobile screen.
- Several functionalities are dependent on region.
- For us, paying HubSpot is a real hassle, as it does not support most cards from India after the new RBI mandate.
Score 8 out of 10
Vetted Review
Verified User
We use HubSpot as our sales record-keeping tool alongside a being a report generating system and outreach automation platform as well. It is mainly used by the sales team, but the customer support team also utilizes it to keep up to date with recent outreach as well as contract and deal statuses.
- CRM
- Deal tracking and pipeline visualization
- email automation and sequencing
- Reporting functionality
- 3rd party system integration
- email connection/tracking
- Support issues that have to be brought to the HubSpot support team are usually not easily resolved
June 12, 2024
Value for Money
HubSpot CRM allows us to be organized and effectively help us to track out sales performance as an individual, as a team and as a company level. The ability to export it and being compatible with other softwares are definitely a plus as well.
- Interface
- Usability
- Friendliness
- Can be even more interactive in UI portion.
- More customization feature will be great.
June 06, 2024
UX focused CRM
I use HubSpot similar to other Account Executives I would imagine. We get a large influx of inbound leads that can be complicated to track and keep updated. HubSpot makes it very simple to organize and track all of our inbound sales prospects. Additionally, we have several deals populated weekly. HubSpot makes it very simple to keep track of each prospective client and deal. Overall the templating for outbound emails is great, customer support is very responsive and the Knowledge base is vast. I would say having worked with several CRM I highly recommend HubSpot over others that I have used. The UX is much cleaner and more user-friendly. There is a reason they are taking up more of the market share for this space.
- Customer Service
- User Experience
- Scheduling Links
- Integration to lead generation technology
- With regards to scheduling, auto updating calendar times to respective timezones
June 05, 2024
HubSpot is all you need.
We use it as our main CRM. We track sales deals and customer onboarding status. We also log support tickets that connect to our Jira account. This way, we can see the complete history of the customer.
- Integrating with multiple platforms.
- Showing all activity with a customer.
- Providing ways for us to learn how to best use it.
- A user friendly interface that is easy and intuitive to navigate.
- The only thing I would say, which isn't a major thing, is that editing emails in workflows would be better. I'd like to see it have more formatting options, like creating an email from the email options.
May 27, 2024
Great, easy and accurate to use!
I work in B2B SaaS sales, and HubSpot is perfect for managing all the different accounts and their stages in the pipeline. We're able to quickly tell what activity has been done with which leads and set tasks for following up. One of the best features is the ability to log emails into HubSpot from our Gmail accounts and listen to recordings of calls, so we never have to guess what correspondence has gone to a lead.
- Customized Notifications.
- Integration with other apps - Slack, Gmail etc.
- HubSpot Academy.
- Creating reports could be more straightforward.
May 26, 2024
HubSpot a Great Solution for Sales Teams.
I use Hubspot as my primary tool. It tells me the sales calls I must make daily via the tasks board. It also keeps me organized by creating high, medium, and low-priority tabs. My organization assigns leads to these tabs. I can then manage my time effectively. I use it to make phone calls via integrations like Twillio. It is beneficial to log calls and record them as well. Overall, it's a great resource to keep all my notes for leads and call recordings in one organized place. I like the reports dashboard as well. It helps me track my call numbers daily and the meetings I've booked. The filters make it easy to select the times I want to view.
- Calling and keeping a call log with recordings.
- Reports dashboard with detailed filters.
- Taskboard to organize time.
- The Hubspot calling could incorporate more regions like Middle Eastern countries, for instance.
May 26, 2024
Hubspot review.
I use it in b2b and b2c deals, and all in all, so far, it's too good as we have different states and filters to track the data. We can segregate accordingly. The only problem I face is we can't segregate the date into DNP, not answering and not answering from the beginning. These stages are not there so at least we can keep the deal accordingly.
- Deal stages if we have to compare what customer is doing.
- And track the records of the day by the use of filters.
- We have two views to view the data one is in stages wise and and one view all deals together that's what I like.
- So, basically, if we create any filter and save it into a new sheet of CRM, it will automatically get deleted after a few days. This needs to be improved.
- As I've mentioned before, deal stages can also be easier to access for DNPs, not answering ones, and on hold ones so that we don't have to call them again.
- We can also improve the CRM part. Although it's still a bit complicated to understand at first, we can make it easy to use.
As an online education company, we require streamlined processes and data flow to operate efficiently. Hubspot supports our lead generation/nurture, student communication, data integration with other management software, and revenue tracking. This allows our staff to utilize automation and templates to quickly complete their daily tasks while providing students with a streamlined enrolment process. Using an alternative CRM before Hubspot provides a cost-effective and highly efficient solution that has increased operational efficiency.
- Easy-to-use platform, simple navigation, and data entry that creates a good user experience.
- Integrations with critical software and platforms across all arms of our business.
- In-depth analytics that provides clear data on staff and organizational performance (i.e., revenue and sales tracking).
- Logging of communication to easily refer back to previous emails/calls/etc, including call recording, which is also useful for compliance and training.
- Different subscription options allow more personalized use of features instead of Sales, Marketing, or Service.
May 25, 2024
HubSpot CRM Review
We use HubSpot CRM to track everything with our clients. I am notified of every email that goes in and out, and it keeps me perfectly up to date on where my clients are in the purchasing process.
- Tracks communication between clients
- Adaptable in how it organizes information
- Reporting performance related data
- Better automated task functionality
- Having one window you can operate out of, I typically need multiple tabs open to work efficiently.