Hubspot is very powerful, but also expensive
June 29, 2024

Hubspot is very powerful, but also expensive

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use it for making phone calls to follow up with leads generated from Google Ads. It also helps me organize my leads and send automated emails.

Pros

  • Email templates
  • Lead activity tracking
  • Phone calls
  • Call recording

Cons

  • No Built in SMS feature
  • Navigating the contacts page
  • Locating the user phone number assignments
  • Improving sales
  • Improve of communication within the sales team
  • Streamline task management
Overall, it’s pretty straightforward to use, but sometimes when trying to adjust things on the admin side, I’m confused about where I need to go to change my settings.
HubSpot is much more dynamic that Pipedrive, but also more expensive, especially if you want add-on features.

Do you think HubSpot CRM delivers good value for the price?

No

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Great for leads that don’t move through different stages, like if you only reach out one or two time. Otherwise, you’ll have to create some customization for how you organize and view leads at different stages.

HubSpot CRM Feature Ratings

7.6
Customer data management / contact management
6
Workflow management
5
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
7
Interaction tracking
10
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
10.0
Lead management
10
Email marketing
10
8.0
Task management
8
Billing and invoicing management
8
Reporting
Not Rated
3.0
Forecasting
Not Rated
Pipeline visualization
3
Customizable reports
Not Rated
5.7
Custom fields
3
Custom objects
4
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
10.0
Marketing automation
10
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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