User-friendly CRM!
June 28, 2024

User-friendly CRM!

John David | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We utilize HubSpot CRM in both Sales and Operations. It helps us organize our communication efforts with our prospects and customers. On-time follow ups are a big value adds as well as managing deals.

Pros

  • Deal Management
  • Ticket Automation
  • Reporting & Analytics

Cons

  • Emailing
  • Mobile App
  • Increased our deals
  • Automated Marketing efforts
I think its a reliable CRM. Very user-friendly for anybody that is new to CRMs as well as robust enough for someone who needs a lot of configuration.
HubSpot is a lot more user-friendly

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

From a small business start up to a well established company, if you have a Sales team & Operations team, HubSpot CRM can be a great way to bridge the gap of information across all teams.

HubSpot CRM Feature Ratings

7.8
Customer data management / contact management
8
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
6
Interaction tracking
8
6.0
Case management
7
Call center management
6
Help desk management
5
8.0
Lead management
8
Email marketing
8
9.0
Task management
8
Reporting
10
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
7.0
Custom fields
7
Custom objects
7
API for custom integration
7
8.5
Role-based user permissions
8
Single sign-on capability
9
8.0
Social data
8
Social engagement
8
8.0
Marketing automation
8
Compensation management
8
5.0
Mobile access
5

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