HubSpot Review
June 28, 2024

HubSpot Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM to contact prospects, store data, and analyze data. More specifically, using the template feature and workflow feature to email and contact prospects. Store important data such as prospect info, the software they use, contact info, tasks, emails, calls, etc. As for analyzing data, I've been analyzing my email template analytics to see which emails perform the best. I track how many sends, how many opens, how many replies, how many clicks, and then I analyze the chart analytics from HubSpot. Additionally, I also use the report feature to analyze calls made per week, emails sent per week, contacts created per week, and one more that I can't think of at the moment.

Pros

  • Easy to use - self explanatory
  • A lot of tools to use - sales, marketing, data storage, analytics
  • Automation - the ability to send out mass email campaigns with the click of a button

Cons

  • I want to be able to save my columns in a specified view
  • After clicking on a filtered company and then returning to company view, the filter shows no companies available so I have to take the filter off and reapply it
  • We've become more analytical on what works versus what doesn't
  • We can track certain variables better
  • We can storage data better and create reminders to stay on top of tasks
I remember when I first got hired and was introduced to HubSpot. I thought it was going to be some complicated CRM that would take me months to comprehend and get used to. While HubSpot has very many features and layers, it's actually very easy and simple to use. I appreciate how well put together this CRM is because I love it.
I used Sierra during my short time in the real estate industry. I absolutely hated it. It wasn't organized very well, didn't have online resources like HubSpot, and didn't have very many capabilities like HubSpot. I appreciate how easy HubSpot is to use and how many features and capabilities that hub spot has on a day to day basis.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is perfect for any company that needs to track company information, contact information, and store data on prospect companies and contacts. With that being said, any company that needs to track and analyze sales and marketing should use HubSpot CRM. HubSpot has really helped me learn more about my current industry and sales and marketing as a whole.

HubSpot CRM Feature Ratings

7.0
Customer data management / contact management
6
Workflow management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
5
Interaction tracking
7
8.3
Case management
8
Call center management
8
Help desk management
9
6.5
Lead management
6
Email marketing
7
7.0
Task management
7
Billing and invoicing management
8
Reporting
6
7.3
Forecasting
8
Pipeline visualization
7
Customizable reports
7
9.0
Custom fields
10
Custom objects
10
API for custom integration
7
8.0
Role-based user permissions
8
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
7.0
Marketing automation
7
Compensation management
7
7.0
Mobile access
7

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