HubSpot CRM Review
June 28, 2024

HubSpot CRM Review

Garrett Harkness | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Cold prospecting, managing leads, sales process

Pros

  • Keeps everything very well organized
  • Doesn't crash
  • Is very rarely running slow when I need it too

Cons

  • Making the deals a little more organized
  • The notes can be confusing to keep track of sometimes
  • Adding and labeling different phone numbers
  • I'm able to directly see where my quota is at for the quarter
  • I can track daily activities to see how many I need to get done that day
  • Deal values are very easy to manage
Keeping track of phone numbers really is a difficult task and needs to be simplified.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

It works really well when trying to track deals and the process of it. It's also very easy to manage specific contacts and merge them to companies as well as if any two companies or deals need to be merged together they easily can be.

HubSpot CRM Feature Ratings

9.0
Customer data management / contact management
9
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
10
Interaction tracking
9
8.0
Case management
8
Call center management
8
Help desk management
8
7.5
Lead management
7
Email marketing
8
8.3
Task management
9
Billing and invoicing management
7
Reporting
9
8.3
Forecasting
7
Pipeline visualization
9
Customizable reports
9
5.7
Custom fields
5
Custom objects
5
API for custom integration
7
6.0
Role-based user permissions
8
Single sign-on capability
4
5.5
Social data
5
Social engagement
6
5.5
Marketing automation
8
Compensation management
3
4.0
Mobile access
4

Comments

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