HubSpot CRM review
June 28, 2024

HubSpot CRM review

Larissa Dunlop | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot CRM allows me to know the lead score based on how much they have engaged with our content. I also get notifications when my emails were opened and links clicked, making follow-up much more on point. It also connects with Gmail, Facebook and LinkedIn, all platforms in which we generate leads.

Pros

  • Integrate with Gmail so I can check the contact record from my email inbox
  • Create email sequences and set the date for them to go out automatically, saving me time and energy
  • Notifications in real time on Gmail and Slack, speed to lead is crucial

Cons

  • I'd like to see it connect with Instagram
  • I miss seeing who made changes on the record and when - no log of changes
  • I would also like to see what time zone my lead is in in CRM
  • I don't handle that;
  • I cannot comment on that;
  • I'd say it was a great investment, though.
Very user friendly.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM allows us to have an SMS number that leads can text when they want a resource from a live webinar and the team can see them all in one place and act quickly. I also love the templates I can create and save to use again for other leads.

HubSpot CRM Feature Ratings

9.5
Customer data management / contact management
10
Workflow management
7
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
Not Rated
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
9.7
Custom fields
9
Custom objects
10
API for custom integration
10
9.0
Role-based user permissions
9
Single sign-on capability
9
7.0
Social data
7
Social engagement
7
10.0
Marketing automation
10
Compensation management
10
9.0
Mobile access
9

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