Great Scott, Its Hubspot!
June 28, 2024

Great Scott, Its Hubspot!

Alexander Nicholas-Morgan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Hubspot is used constantly within my organization, it allows us to freely move throughout our deals and tasks with ease. The seamless load times and navigation tolls allow for a user friendly experience no matter your experience with CRM's. I do have to say Hubspot is the best and most simple CRM I have used throughout my career and I would recommend this to any organization looking to revolutionize the way work is done.

Pros

  • Organization of Deals, having the ability to move freely between different stages of your deals
  • Blocking numbers automatically when they have made fraudulent calls
  • Having clear pages on the tool bar on the side for a user friendly experience

Cons

  • I would like to see more instant recognition when numbers are incorrect, i.e deleting any details which clearly don't align
  • Email load time could be faster on occasions I have to log emails manually then they pop up after an hour
  • Deletion of non active live chats
  • It has allowed people to work more efficiently in the workplace due to the simplicity and ability to understand the program
It is simple, easy to maneuver around and get used to quickly, and you are also given prompts when starting to get used to the different features

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot was brilliant when I first started in the organization, it took minimal time for me to become confident looking around Hubspot and after around a week I felt like I had mastered the CRM.

HubSpot CRM Feature Ratings

7.3
Customer data management / contact management
10
Workflow management
8
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
4
Quote & order management
7
Interaction tracking
10
6.3
Case management
10
Call center management
4
Help desk management
5
9.0
Lead management
8
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
10.0
Forecasting
10
Pipeline visualization
10
Customizable reports
10
7.0
Custom fields
7
Custom objects
8
API for custom integration
6
2.0
Role-based user permissions
2
Single sign-on capability
2
8.5
Social data
8
Social engagement
9
9.0
Marketing automation
10
Compensation management
8
Platform ()
Not Rated

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