TOPdesk
With TOPdesk we can connect CMDB items to employees so we always …
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
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TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
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Streamlining ticketing and service restoration processes
Prioritize tickets to ensure most urgent are tackled first
Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts
Impact assessment and automated fixes for common problems
Repository of information documenting common issues and known resolutions which can be accessed directly by users
Users subscribe to notifications for ticket updates
Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.
Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data
Managing all IT assets and enforcing policy rules
Database for tracking and reporting all business assets
Dashboard showing organization's software portfolio
Ensuring that requesters have eligibility before fullfullment
Ensuring standardized processes for making changes to IT infrastructure
Single repository of all planned changes and releases
Calendar showing change schedule to stakeholders
Process for negotiating agreements regarding service level expectations, and ensuring these are met
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Global |
Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 5% |
Mid-Size Companies (51-500 employees) | 55% |
Enterprises (more than 500 employees) | 40% |