TOPdesk
April 12, 2024
TOPdesk
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
We use it primarily as a ticket system. And also to see which questions are some of the most asked questions within our organisation. Thats an important feature to have so we know where we have to improve our service.
Pros
- Registration of tickets
- Knowledge items are easy to make/manage
- The logic behind the ticket form
Cons
- Automatic alphabetically sorting of the knowledge items
- Not logging out when inactive for a while
- More insight on our tickets
- Recognize FAQ’s and standard solutions
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
I wasn't involved with the implementation phase
Would you buy TOPdesk again?
Yes
Comments
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