Item: TOPdesk
Rating: 8
Author: Verified User

Overall Satisfaction with TOPdesk

Use Cases and Deployment Scope

Our IT department uses TOPdesk to provide remote access to our computers to troubleshoot local and server-based issues quickly and efficiently. Users can easily raise tickets and liaise directly with IT support to resolve issues. The process is streamlined for efficiency.

Pros and Cons

Pros

Raising support ticket.
Remote access.
Remote update.

Cons

Larger text.

Return on Investment

Reduced downtime.
Improved efficiency.
Improved user experience.

Likelihood to Renew

I have no issues using the program; however, renewing listeners for this product is not down to me and is a consideration of our company’s IT infrastructure and departmental policies.

Key Insights

Do you think TOPdesk delivers good value for the price?

Not sure

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

The system is good for requesting updates and installing apps that have been approved by the IT department. This includes local machine Windows updates such as security and operating system updates to keep company data protected from nefarious action. However, it shouldn’t be used for personal issues where being unfamiliar with a program is causing the issue.

TOPdesk Feature Ratings

Comments

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Victor van der Vring
(Vendor Representative) commented 13 days ago
Thanks or sharing your review. We really appreciate it. Best regards, Team TOPdesk

TOPdesk. It’s TOP!