TOPdesk is a great ITSM tool
Overall Satisfaction with TOPdesk
We use it for supporting other companies with service management problems.
We register their incidents and changes and keep track of assets and services.
We register their incidents and changes and keep track of assets and services.
Pros
- Incident management
- Change management
- Knowledge management
- Asset management
Cons
- Asset management selections
- Reporting dashboards for service levels
- The interface for selection building
- Increased efficiency in handling incidents and changes
- Up to date asset management and registration & updates based on this
- Detailed description of Product and Service Catalogus in the Self Service Portal
- Better knowledge management
- Automated integrations to reduce time spent by operators
- ServiceNow Customer Service Management, 4me.com and Horizon
TOPdesk is an easy to implement tool, with premade modules that you can purchase (based on different packages) which will suit your ITSM (IT service management) needs. With a standard for Incident Management, Change management, Asset management and a Self Service Portal you have all your basic ITSM needs. There are easy to build forms, for the self service portal. A standard import for asset management and users (for example with Azure/AD) and they offer assistance in setting up all of the modules and integrations. TOPdesk offers a good solution and user experience when it comes to the Self Service part and has by far the best ITSM tool to work with for end users and operators. In comparison to the other tools, it's ease of use and flexibility are far greater than any other. I would recommend TOPdesk to all mid to large scale organizations, for its user friendly interface, great options and strong support and consultancy.
Lastly they have a wide range of knowledge items available for anyone that manages the tool, which make it really accessible to manage as well.
Lastly they have a wide range of knowledge items available for anyone that manages the tool, which make it really accessible to manage as well.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes
TOPdesk Feature Ratings
Using TOPdesk
250 - It service management, facilities and operators for daily use.
Self service is also represented.
Self service is also represented.
Comments
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