Happy, and lots of possibilities
Overall Satisfaction with TOPdesk
We use TOPdesk as a quality management system to monitor our LSPs (Logistics Service Provider) performance. Different entities from across Europe are active in TOPdesk to be able to communicate with the concerned distribution centres. When the DC receives a complaint from a [...] employee, they start an investigation and need to fill in a root cause analysis + counter measures.
Pros
- SSP
- Updates
- API structures
Cons
- filtering object IDs in SSP forms
- improved operations
- visibility of KPIs
- counter measures for repeated issues
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
I wasn't involved with the implementation phase
Would you buy TOPdesk again?
Yes
Comments
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