Overview
What is Atera?
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation,…
Stay Away from Atera. Look elsewhere
Most effective billing and helpdesk platform that I have used
Atera, a Single platform for all IT solutions!
I also Use Atera for …
How Atera saved my IT team
Atera- Comprehensive IT Management Solution for Supporting Clients.
Atera Review
I highly recommend , works like magic!!!
Highly Impressed, Works so well.
Centralize your endpoint management with Atera!
Atera: one platform, countless services
Unified IT Management
Great, Especially for a 1-Person IT Department
Amazing All-In-One RMM and PSA
Friendly UI and easy management!
How Atera Differs From Its Competitors
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Things like patching, Inventory management, Remote …
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Remote monitoring (95)9.191%
- Policy-based automation (81)8.383%
- Patch Management (94)8.282%
- Network device monitoring (83)8.181%
Reviewer Pros & Cons
Pricing
MSP - Pro
$129
IT Department - Professional
$149
MSP - Growth
$179
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $159 per month per user
Product Demos
Atera 5-Minute Walkthrough
Features
Application Performance Management
Application performance management software monitors software to ensure performance and availability
- 10Virtualization monitoring(1) Ratings
Allows for monitoring of virtual applications and servers
- 10IT Asset Discovery(1) Ratings
Discovery of hardware and software assets on the network
Monitoring Tasks
Various types of monitoring
- 9.1Remote monitoring(95) Ratings
Monitoring of network operational activities through the use of remote devices known as monitors or probes
- 8.1Network device monitoring(83) Ratings
Monitor the real-time performance and health of devices on your network
- 10Activity Monitoring(1) Ratings
The product's ability to monitor the activity of individual users, devices, or other entities.
Management Tasks
Various tasks required to keep systems running smoothly
- 8.2Patch Management(94) Ratings
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
- 8.3Policy-based automation(81) Ratings
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Remote Access
Remote access products allow users to operate devices through an internet connection.
- 10Attended device access(1) Ratings
The quality and reliability of connections to remote devices that are currently attended by an active user.
- 10Unattended device access(1) Ratings
The quality and reliability of connections to unattended remote devices.
- 1Mobile device access(1) Ratings
The quality and reliability of remote connections to end-user mobile devices.
- 10Virtual device access(1) Ratings
The availability, quality, and reliability of remote connections to virtual machines and devices.
- 7Multiple-display support(1) Ratings
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
- 9Multiple concurrent sessions(1) Ratings
More than one user can access the same remote device at the same time.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Atera?
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions.
Atera’s platform features:
Windows, Mac, and Linux agents and support
Proactive IT management capabilities help address potential issues before they turn into problems
Dozens of integrations with software including Bitdefender, Open AI, Acronis
Remote monitoring and management from anywhere
Professional service automation
Sessions can be started directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect
Analytic capabilities
Dynamic mobile app
Automate mundane tasks. Alerts can be set to proactively prevent issues for clients before they turn into problems, and minimize time spent on menial work.
Grow capabilities without growing expenses. Fixed cost for unlimited devices, so users can scale IT operations without growing the bottom line.
Atera Features
Monitoring Tasks Features
- Supported: Remote monitoring
- Supported: Network device monitoring
Management Tasks Features
- Supported: Patch Management
- Supported: Policy-based automation
Atera Screenshots
Atera Videos
Atera Integrations
Atera Competitors
Atera Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Global |
Supported Languages | English, French, German |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(157)Attribute Ratings
Reviews
(1-25 of 98)Really amazing All-in-one tool !
- Easy integration with another products for IT support and monitoring.
- Performance monitoring without lag or issues.
- Automated patch management.
- Scripting and monitoring devices made easy for the user.
- The integration with mobile interface could be improved
- A little more options for customize the interface and reports would be ideal, other than that it is an amazing tool
Stay Away from Atera. Look elsewhere
- UI interface
- Remote Support (Splashtop)
- Onboarding
- Customer Service
- Features
- Patch Management
- Remote Software Installation
- Scheduled Tickets
- Reporting
- Phone Support
- The real time alerts for logged in users is very much helpful
- The ability to convert emails directly to tickets is very much beneficial with Atera
- Integration with Microsoft 365 and google calendar is very much time saving and helpful
- Deletion of temp files is little confusing and not very straightforward
- The knowledge base can be made more extensive
- The customer portal can sometimes be a bit confusing as it has more unnecessary data
Atera, a Single platform for all IT solutions!
I also Use Atera for pushing PowerShell scripts to Windows Client and Servers for pushing changes approved by management.
The business problem in our case is Windows GPO, and Intune have some limitations if we want to push Granular changes to Windows machines. It needs to be done though either PowerShell/Bash scripting and it becomes hard to track which machine has received the script and which not.
This problem is solved by Atera with Monitoring and reporting I see which machines are being pushed with the script and which not.
- RDP Session management
- Script Pushing
- PAM integration
- Inventory management
- Reporting and analysis Dashboard Synchronization is inaccurate sometimes
- Occasionally I have to sign in multiple times and unsure why that happens
In some cases if there is dependency on Driver version of hardware like network driver, I have also used Atera to push latest Driver to user machines which works like a charm.
Atera is a really good platform.
How Atera saved my IT team
- OS and driver updates
- Monitoring endpoint device hardware
- Run Powershell scripts against endpoint devices
- Scheduling for updates and cache cleanup
- If I stay logged into the portal overnight I noticed the device data is sometimes incorrect so I have to logout/login. I think it's a caching issue
- Remote Access via TeamViewer and AnyDesk.
- Handle Support Tickets using various parameters like priority.
- Monitor Client Systems for Network and Hardware Issues.
- Automate updates on client system.
- The User Interface can be better.
- Some more well-documented resources for optimizing productivity would be great.
- Provide more accurate and thorough analytics of ticketing.
Atera Review
- Ticketing
- Windows Patching
- Time Tracking
- PSA
- Accuracy with reporting
- Inclusions of functions in different tiers.
I highly recommend , works like magic!!!
- Security scans of networks through network discovery.
- End user support through ticketing and helpdesk.
- Remote monitoring and management.
- Remote access.
- Patching tool does not pick up machines that were offline when the process was going on.
- Ability of the platform to be customized to met particular needs.
Highly Impressed, Works so well.
- Resource monitoring
- Patching
- Ticketing
- Atera is not as customizable.
- The mobile app has less features.
- There is no flexible subcription for smaller organizations
Centralize your endpoint management with Atera!
- The deployment is very easy. We just installed the agent software to our endpoints and they were connected to the Atera central dashboard.
- Managing endpoints are very user friendly. We can provide almost every necessary support to end user.
- The overall UI is very administrator friendly.
- Work as a digital inventory.
- Sometimes uninstalling software from the remote endpoints doesn't work properly.
- Endpoints can be connect instantly and the good thing is operations like shutdown or restart work pretty quickly but while running script to remote devices, it lags sometimes.
- Can't retrieve hardware information's from clone PC but works pretty well in case of brand PC's
Atera: one platform, countless services
- remote bash/powershell without user intervention
- remote endpoint monitoring
- patch and event alert
- SNMP
- Mobile APP
- graphics for cpu/ram/network use
Unified IT Management
- In my view the PSA module makes it easy for technicians to manage tickets by creating , assigning, tracking them efficiently also It automates ticket routing that will ensuring that client support requests are directed to the right technician based on rules along with the priorities, that smoothes the resolution process from query to completion.
- I like this feature that is automated patch management. devices stay current with the latest security updates, minimizing vulnerabilities. It schedules deployments during off hours, minimizing disruptions
- & automatically deploys critical patches across multiple client networks.
- The platforms real-time monitoring keep a close eye on IT systems, spotting issues like low disk space or high CPU usage promptly. For instance If server disk space becomes critically low IT instantly alerts administrators. alerting them to act proactively & prevent system downtime.
- the ability to create custom reports with specific metrics and filters that will be beneficial for MSPs who getting deeper insights into their operations.
- The interface is bit complex for new users. Simplifying the user interface & giving more intuitive navigation can improve the user experience.
- The mobile app doesnt have some features and functionalities available in the desktop version.
Less Recommendation for large enterprises with huge IT infrastructures who has advanced customization also highly regulated industries such as finance, healthcare where Atera lacking in specialized compliance features necessary for strict regulatory adherence.
Great, Especially for a 1-Person IT Department
- Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
- The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
- With Atera the need to travel on-site has been dramatically reduced.
- Atera does not yet have a MDM system, but I have been told that it is in the works!
- Sometimes getting around the admin section of the IT side of Atera can be tricky, but the webinars and chat support help.
- Many of the demo and onboarding agents are based in Israel, so it can be a challenge to find available times during the day while living in the United States.
Amazing All-In-One RMM and PSA
- Scripting
- Device Management
- Service Desk
- Less Menus
- Speed of Website
- Speed of Desktop Agent
Friendly UI and easy management!
- The dashboard is very neat and clean. Very user friendly too!
- Network discovery feature allows us to easily organize the newly added host.
- The agent is very light and does not affect the system performance.
- Tickets can be prioritized with various level like low, high and critical which helps us to decide where to look first.
- Admin console provide great visibility over the entire infrastructure.
- There should be more reporting options like top 10 alerts by low/high category.
- In terms of clone PC, Atera agent can't retrieve all the necessary information's but does great if it's a laptop or brand PC.
- Anydesk for remote connectivity is not available anymore. I hope they will consider anydesk again!
Atera RMM/PSA - if you don't use it, you should!
The best thing about this product is their pricing. Atera charges by the technician, not the device like everyone else does. This is a great value to anyone that is looking for a RMM/PSA option that won't break your budget.
- Patch Management
- The ability to add scripts to our policies to automatically perform a task
- Remote monitoring and access
- Audit log to show what was done and by whom
- SNMP templates for non-standard devices
- Reporting, while it is good, it could be better
- All in one ticketing and remote access directly from the ticket.
- Integrating AI into the software has helped, especially in the Command line interface.
- Multiple options for remote connections.
- Reactive and helpful support in the live chat.
- Can definitely improve the ticketing/helpdesk side of things. Lacking a few options that other systems have.
- Reporting could be improved with a bit more control.
The all in one IT manager we needed in our organization
- Its functions and range of implementation for IT monitoring are great
- Comfortable and reliable space for managing remote tasks
- Properly structured functions in its user interface has improved our user experience
- Few of the patches installed need some upgrades and lack occasional functionality
- Its pricing structure
- Scope of improvement in being a CRM
Atera is a clear winner in the IT management category
It has enabled us to have visibility into all equipment, installed software, remotely support devices, and track incidents and problems. We use it to streamline onboarding and offboarding operations, configure new hardware for deployment, track assets, automate remediation of issues, centralize a knowledgebase of IT information, automate patching, etc.
While IT is generally a 24/7 operation, my office hours do not need to be. When things aren't being self-healed after-hours, I can still have visibility and access to everything wherever I may be.
- Easy access to device information and remote capability.
- Scheduled automation for after-hours maintenance and remediation.
- Ability to run scripts on remote devices.
- Network device monitoring and alerting.
- Some interface elements could be streamlined, like consistency of breadcrumb navigation between pages.
- Included Splashtop remote is functional but limited.
Access to tools to manage devices is nicely integrated into the interface and feels natural to use.
Setup and use of Atera is extremely intuitive. It took less than 30 days to get it fully setup and working in our environment.
My Review of Atera
- Ticketing
- Remote Managment
- Detailed Device View
- Gamification of the helpdesk
- Dark Mode
- iPad intergration
Great flexibility and customizations offered with Atera
- Atera provides very good ticket and billing management
- The dashboards and reports are easily customizable and are visually appealing
- Patch management capabilities are very good with Atera
- Scheduling alerts can be made a lot better
- We have somewhat limited control over network hardware
- The network discovery mechanism can be made a little bit quicker
Atera Review
- The overall ticketing dashboard is very much comprehensive
- We can directly convert emails to tickets which makes our work very much efficient
- AI enabled ticket tagging helps quicken our entire business process
- The lead time for patch management can be made a bit better
- The customer support response time is little long in my opinion and can be made quicker
- Scheduling tickets is not very simple and little bit complex in my opinion
Change the Revolution - Atera
- Patch Management
- Remote Access
- Real-time Security
- UI will be much better
- Android application not work properly
- Hard to integrate with older device
Remote access allows employees to work from home in a secure environment.
Great all around RMM
- Remote Management
- Asset Tracking
- Asset Monitoring
- Password manager does not support MFA
- Knowledge base is minimal
- Ticket system is cluttered
- Reports are basic
Atera Review
- Scripting
- Automation
- Ticketing
- Some basic functions need some extra work
- Some basic things are behind paywalls
- Feature board is not credible. Ideas taking very, very long to implement
- Atera has no clear road map
- SNMP monitoring needs a make over and needs more options