TOPdesk
August 21, 2023
TOPdesk
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with TOPdesk
TOPdesk is used to manage internal services and host reservations
100 - IT Servicemanagement, Facilities, Maintenance
Pros
- INcident management; quick resolving issues
- Implement client wishes by action sequences
- Self Service Portal: shift left
Cons
- action sequences
- update knowledge items My Topdesk
- scripting
- shift left
- increased efficiency
- Asset Management/ Stock
- Automation
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes
Comments
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