TOPdesk a great tool to work with
Overall Satisfaction with TOPdesk
TOPdesk Service Management offers a user-friendly interface, making it easy for employees to submit and track their requests efficiently. The platform's customization options allow organizations to tailor the system to their specific needs, enhancing overall workflow and increasing productivity. TOPdesk's robust reporting capabilities enable teams to analyze performance metrics and make informed decisions to improve service delivery.
Pros
- user friendliness
- Support of ITIL processes
- Customizable
- Self Service Portal
Cons
- Reports combining incidents and changes
- Enabling formatting text fields on forms
- Enable multilingual e-mail templates
- Increased collaboration
- Faster response times to end-user requests
- Clear templates and workinstructions
TOPdesk is easy to understand, flexibel and ready to grow with you as an organization.
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
Yes
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes
TOPdesk Feature Ratings
Using TOPdesk
1 - Know ITIL processes
Understand TOPdesk methodology
Understand TOPdesk methodology
- Support the change process
- Give clear insight in reported incidents
- Enable better communication channels with end-users
- Automated actions
- Improved Asset management
- TOPdesk mobile
5500 - IT service management
Operations
Finance
Human Resources
Procurement
Operations
Finance
Human Resources
Procurement
Using TOPdesk
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | Requires technical support |
- Create incidents and changes
- Create overviews and reports
- Setup events and actions (e-mail)
- Split the information from a from into usable information
Integrating TOPdesk
- Planon
- Nextview
- SAP Success Factors
Unknown
- File import/export
- Single Signon
- API (e.g. SOAP or REST)
Use consultancy services from TOPdesk
TOPdesk Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled
TOPdesk Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Escalation required |
No, the support we get is very much ok
Yes - It was very recent the first bug, it's under investigation currently
TOPdesk support realized an automated action to enrich the input of a form with extra information that allowed the end user to save a respective amount of time to complete the form and at the same time deliver more reliable information for the operator. This saves the organization approx € 50.000 euros on a yearly basis.
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