TOPdesk Review
Overall Satisfaction with TOPdesk
We use it for al our incidents and charges. We are changing it at the moment with OGD. the business problems are incidents with autorization and when they miss programs or when they have problems with every kind of software they also use TOPdesk to reach us as application manager
Pros
- E-Mail to the user
- Reminder when the manager doesn’t react on there email
- ADD a link between TOPdesk and RAM-IT our network partner
Cons
- Make it easier to make new changes users can choose
- Change management
- Manager has to accept a change
TOPdesk is more simple than 4me and easier to use for emlpoyees
Do you think TOPdesk delivers good value for the price?
Yes
Are you happy with TOPdesk's feature set?
Yes
Did TOPdesk live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TOPdesk go as expected?
Yes
Would you buy TOPdesk again?
Yes
Comments
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