Overview
What is Gong?
Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…
The assistant you need!
Great, actionable AI insights into the customer voice across the journey
Review of Gong as an end-user (account executive).
Hit the nail on the...Gong
Good product if you have the time to spent on it
Innovative tool that continues to save reps value time
Best app for any Sales or CS team that wants to learn from their interactions
- Recording the call and registering …
Great Tool for CSMs
Gong is a great tool to have at your disposal
Gong is a MUST HAVE for your sales organization
Gong review by Business apps manager
Amazing transparency for sales managers
East of west gong is the best
Great tool for your Tech Stack
How Gong Differs From Its Competitors
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Gong knows for each …
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
As well, just listening to call reviews or auditing for keywords can help take pulse checks on the market or customer base at large.
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call Recording Playback (6)9.595%
- Keyword Detection (6)8.282%
- Speech-to-Text Transcription (6)8.080%
- Sentiment Analysis (5)7.272%
Reviewer Pros & Cons
Video Reviews
9 videos
Pricing
What is Gong?
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
What is Exotel?
Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.
Features
Conversation Intelligence Software Features
Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.
- 8Speech-to-Text Transcription(6) Ratings
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
- 8.2Keyword Detection(6) Ratings
Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.
- 7.2Sentiment Analysis(5) Ratings
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
- 9Speaker Diarization(5) Ratings
Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.
- 9.5Call Recording Playback(6) Ratings
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
- 7.4Call Summarization(5) Ratings
Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.
- 7Conversion Metrics(5) Ratings
Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.
- 8.4Keyword Search & Retrieval(5) Ratings
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
- 8.6Call Tagging(5) Ratings
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
- 7Integration with CRM Systems(5) Ratings
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gong?
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
Gong Screenshots
Gong Videos
Gong Integrations
- Ambition
- Clari
- Domo
- productboard
- Seismic
- Slack
- Tonkean
- Tray.io
- Workato
- Zapier
- Zoom Workplace
- DialSource
- Google Meet
- Google Workspace
- HubSpot CRM
- Klue
- Seismic Learning
- Microsoft Teams
- Salesloft
- Aircall
- Amazon Connect
- BigID
- Brainshark
- CallRail
- ClearSlide
- CloudTalk
- ConnectAndSell
- Five9
- FrontSpin
- Fuze
- Groove, a Clari company
- Highspot
- Join.me (discontinued)
- Orum
- Outplay
- Proposify
- Rippling
- MiCloud Connect
- Skype
- Talkdesk
- Dialpad Ai Meetings
- Vidyard
- Ytel
- Appointlet
- Atrium
- Microsoft Dynamics 365
- Demodesk
- Mobile2CRM
- Truly
- Gong for Outreach
- Zendesk
- Cisco Webex Meetings
- Gong Automation Rules
- Office 365
- Outreach Voice
- 8x8
- BlueJeans
- Chase Data
- Close.io
- Crayon
- Dialpad
- Digideck
- e4enable
- EverAfter
- EvolveIP
- Gainsight
- Genesys
- Gong Tile for Outreach
- GoToMeeting
- HubSpot Telephony System
- inContact
- LevelJump
- Managr
- Marketo Sales Engage
- NetSapiens
- Nextiva
- Okta
- Playbooks by InsideSales
- ReadyMode
- Red Box
- RingCentrral
- RingCentral Engage
- RingCentral Office
- RingDNA
- Salesforce Lightning
- Salesforce Provisioning
- Sendbloom
- Tray
- Twilio Flex
- Velocify
- VocalIP
- Vonage
- Xant
- Zendesk
Gong Competitors
Gong Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | Arabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish |
Gong Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(819)Attribute Ratings
- 8.7Likelihood to Renew10 ratings
- 9.1Availability1 rating
- 9.1Performance1 rating
- 9Usability218 ratings
- 9.6Support Rating99 ratings
- 8.8Implementation Rating5 ratings
- 9.1Configurability1 rating
- 9.1Product Scalability1 rating
- 9.1Ease of integration1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
- 9.1Contract Terms and Pricing Model1 rating
Reviews
(1-25 of 218)Best product for sales
The assistant you need!
Users just need a log in and find the call. The pre built summary also has the bulk of the information you need. Makes life simple.
Hit the nail on the...Gong
Not a perfect score as I believe the transcriptions could be slightly better, especially if we are speaking to users from non-English Speaking countries.
Good product if you have the time to spent on it
Great Tool for CSMs
Gong is a great tool to have at your disposal
Gong is a MUST HAVE for your sales organization
Gong review by Business apps manager
we got a challenge making our users, especially managers to go over the calls, score them, coach the users and validate those insights