Item: Gong
Rating: 8
Author: Verified User

Overall Satisfaction with Gong

Use Cases and Deployment Scope

its ability to provide real-time feedback and coaching to sales representatives during their calls. By analyzing conversations as they happen, the platform can offer suggestions and prompts to help sales professionals navigate challenging situations, address customer concerns, and stay on track to achieve their objectives.

Pros and Cons

Pros

AI powered insights
Call feedback
Enhanced sales training

Cons

CRM integration
Call quality
Onboarding

Return on Investment

Coaching has improved
Revenue has improved
Time management has improved

Usability

Gongs insights and sentiment analysis is unmatched. It is as accurate as we have seen.

Relevant and Accurate Insights

Gong has absolutely provided speedy and accurate insights which have helped coach sales reps.

Market Trends

Gong’s sentiment analysis has helped us see what are the most common objections we run into and why we lose opportunities.

Alternatives Considered

Outreach and Orum

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Other Software Used

Outreach, Chorus by ZoomInfo, Chili Piper, Dialpad Ai Contact Center

Likelihood to Recommend

Gong has defitniely been able to provide my reps with calls that they can review instantly to improve their performance. This has absolutely been the most beneficial feature.

Gong Feature Ratings

Comments

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Gong review