I love Gong
July 02, 2024
I love Gong
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
Sales Coaching: Managers use Gong to review call recordings and provide targeted feedback to improve rep performance.Customer Insights: Gong helps teams understand customer pain points, objections, and buying preferences.Revenue Intelligence: Data from calls is analyzed to identify winning sales behaviors and improve forecasting accuracy.
Pros
- identify trends
- understand customer sentiment
- call recording and analysis
Cons
- call logs research
- call filters to find past calls
- greater aligment
- drill down on sales calls to increase closing ratio
- time savings
yes I have benefited
Gong analyzes vast amounts of customer conversations, uncovering frequently mentioned topics, product requests, and competitor mentions.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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