CS Contributor Loves Gong

I am an Enterprise Customer Success Manager who uses the tool in my everyday process. The tool solves for many problems, one in which is a source to review, document notes and review activity timelines easily. In today's business, time is a luxury. To have this system be the single source for follow-up, timing and coaching is amazing.

Yes, but as mentioned in a prior question, I don't use this feature very often. When it comes to deal management, I use other tools to help close deals. Where I see the most benefit, is just in the timeline, showing how many calls and with one seniority have I had.

Deal acceleration is important. The overall insights into activity is helpful when understanding what the common trends are. Obviously, other tools help with this. But Gong allows the end user to do their own analysis and put together an action plan.