Overview
What is Aircall?
Aircall headquartered in Paris provides a VOIP system for business designed to support contact centers, featuring IVR and automated call routing, conference calls, shared call inbox and call notes, unlimited concurrent calls and call queuing, and many integrations with CRM…
Aircall is an amazing piece of software.
Aircall has a great UI and is well-suited for smaller organizations
Aircall review
Good voiceover ip option
TrustRadius Insights
Good for Sales team
A fantastic tool for calls!
Not worth your time & money. Good pitch, poor solution.
Excellent VOIP service for any team!
Best in the Category
Great for Remote businesses Small or Large
Aircall is a great solution for teams that need multiple numbers and integration with HubSpot
The best Aircall experience
A great VOIP solution
Highly recommended using Aircall for any business!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call recording (27)9.090%
- Answering rules (29)9.090%
- Call reports (24)7.676%
- Message alerts (25)6.060%
Reviewer Pros & Cons
Pricing
Essentials
$30
Professional
$50
Custom
Contact sales team
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8Hosted PBX(1) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.5Multi-level Interactive Voice Response (IVR)(19) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 5User templates(1) Ratings
Create and apply batch configurations to multiple users at once
- 7.6Call reports(24) Ratings
Historical call analysis and trending metrics
- 8.3Directory of employee names(23) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9Answering rules(29) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9Call recording(27) Ratings
Automatic recording of inbound and outbound calls
- 4Call park(1) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 7.8Call screening(23) Ratings
Ability to block numbers or send calls directly to voicemail
- 6Message alerts(25) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 6.7Audio conferencing(19) Ratings
Audio conferencing credentials for all on the system.
Mobile apps
Apps are compatible with mobile devices.
- 7.8Mobile app for iOS(22) Ratings
App for iPhone and iPad
- 7.8Mobile app for Android(18) Ratings
Android app
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Aircall?
Aircall Features
Cloud PBX Features
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Call reports
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call screening
- Supported: Message alerts
VoIP system collaboration Features
- Supported: Audio conferencing
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Aircall Screenshots
Aircall Video
Aircall Competitors
Aircall Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | English, French, German, Spanish, Italian, Norwegian |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(121)Community Insights
- Business Problems Solved
- Recommendations
Aircall has become a reliable tool for making international calls, as users have found it to be stable and efficient. While some occasional issues with being logged out have been reported, the platform is commonly used by sales and customer success teams to reach out to prospects and clients. The integration with CRMs like Salesforce and Hubspot has been especially helpful in streamlining communication workflows. Users appreciate the ability to customize working hours and automate call scheduling, making it convenient for teams across different time zones. Additionally, the feature of leaving and listening to voicemails helps enhance productivity. Aircall is also popular among remote organizations as it facilitates communication among team members located in different geographical locations. Users have expressed their satisfaction with the software's ease of use, stability, and superior performance compared to previous solutions like Skype. It has proven valuable for various purposes including sales, support, onboarding, and customer success. Furthermore, Aircall's integration capabilities with other tools like Planhat and Sakari allows for seamless call logging and management of important customer data. The platform is utilized as the primary phone system for both internal and external communication, providing users with easy call management from anywhere. Customer service teams regularly rely on Aircall for handling inquiries, managing contracts, and addressing customer concerns. Its affordability and convenience make it a suitable choice for companies looking to scale up their communication capabilities. Aircall enables efficient call tracking, click-to-call functionality, and call recording for sales training purposes. Remote workers also benefit from Aircall as it facilitates communication while reducing missed call rates. Healthcare organizations particularly find value in using Aircall to stay connected with patients without incurring high international phone charges. While users generally find Aircall user-friendly, some believe there is room for improvement regarding calling performance. In addition to this feedback, one user experienced an issue during conference calls where the receiver saw the wrong caller's name. Users have suggested that Aircall should display the name of the first caller in a conference call to address this inconvenience. Overall, Aircall has proven to be a reliable and efficient communication tool, highly recommended for companies transitioning to remote work or seeking a dependable VoIP solution.
Based on user reviews, Aircall receives the following recommendations:
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Aircall is praised for its simplicity, good phone system, and the ability to easily listen to calls. Users recommend Aircall for its user-friendliness and ease of use in administrative or support roles. It requires little learning and integrates well with Intercom.
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Users highly recommend Aircall for its great statistical capabilities, portability, and constant improvement. They believe it is a great product for calling purposes and suggest sharing it with a team or using it on the move. Aircall also stands out for its easy setup and dashboard for analytics.
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Aircall is recommended for its stability, reliability, and ease of administration, particularly for remote agents. It is considered an economical, all-in-one VOIP service, especially suitable for E-commerce businesses with a good internet connection. Users appreciate the good logging statistics, accessible voicemail, and fast support during transition.
While there are other alternatives like Nectar Desk or Talkdesk mentioned by users, Aircall is generally seen as a top option in terms of voice quality and user friendliness among competitors. It is advised to consult with Aircall's sales person or support line to set up voicemail correctly and be aware of the time difference with their support team. Some users mention that the Aircall app can be laggy at times and may have compatibility issues with headsets. However, overall, users find Aircall helpful in improving customer experience and report positive feedback about their customer support.
Attribute Ratings
Reviews
(1-25 of 31)A reliable tool for outbound sales
- Multinational calls
- Multiple (country specific) phone numbers from one device
- Phone calls when only internet signal is available
- For outbound sales calls, it would be great to have an automatic dialler. I.e Submit a list of numbers to Aircall and it keeps dialling until someone picks up.
- It would be great to be able to automatically leave a pre-recorded voicemail when dialling out.
- Inbound calls occasionally don’t connect
Aircall is an amazing piece of software.
It is simple, effective, integrates well with our CRM and the ability to send SMS messages is amazing.
- Sends SMS messages to the country you are calling
- Integrates very well within HubSpot.
- Allows for a very strong signal with very little connection issues.
- Simple to use
- Your recording is basic, we use Clari Co Pilot to analyse the recordings.
- Access is via app only, desktop analysis would be great.
Desktop access is limited and no automated reminders.
- IVR
- User Interface
- Call history
- website is easy to use
- filtered categories
- video
- integration
Aircall review
- Call quality
- Recording
- Transcript
- More and better call insights
- Sound quality at times is inconstant
- Calls dropped at times
Good voiceover ip option
- The voice over ip works well. I can hear clients well
- It can be installed any device and work from anywhere
- All of our team can see the same things
- It doesn't autolaunch and sometimes I forget to open the app on my desktop
- I never hear text notifications
Good for Sales team
I am an AM in a SaaS company with clients in different geographies. We need to reach out to our clients or prospects for closing our deals, and Aircall comes in handy. One thing I specifically like about Aircall is how it's easy to integrate with the CRMs( we use Salesforce), Chorus.AI, and Slack and how we can easily manage our to-do list.
I also like the feature of adding my working hours or schedule to air-call to align it as per my needs automatically. You can leave a voicemail and listen to it with ease. Call history is also available at ease. It also helps if you quickly need to interact with your team members.
- Can easily be integrated with CRMs like Salesforce, or other tools like Slack, Chorus.AI, etc.
- Ease to add my schedule and working hours to align it as per my needs
- I can easily use it on my phone while I am traveling
- Ease of accessing or leaving voicemails or scripted messages
- Even though it has SSO, it keeps me logging me out every now and then- CON
- Could be made more intuitive with signing in process as it keeps logging me out despite the SSO enabled in our organization
- It keeps asking to leave feedback every now and then on the app, which I find a bit irritating, maybe they can reduce the time for that
- Text messaging
I particularly like the option of taking calls on my mobile phone while I am away from my desk or traveling, and also how I can easily manage my working hours and schedule. I also like its ability to interact with different CRMs and other useful tools like Slack, etc.
A fantastic tool for calls!
- Reaching various countries
- Fantastic call clarity
- Seamless integration with Hubspot
- Fantastic smartphone app
- Agent (popup) from Hubspot speed and response time
- Better call history use (analysis)
- Program stability on Mac
Not worth your time & money. Good pitch, poor solution.
- Easy to set up
- Easy to add numbers
- Integration with Hubspot
- Quality of calls
- SMS Integration
- Customer Service is poor
Excellent VOIP service for any team!
- Inbound phone system
- Outbound phone system
- Public number for customers and contact
- SMS messaging
- Advanced customization to phone tree
Best in the Category
- Wide range of reports
- High quality calls
- Ease of use
- Coaching
- Customization is one of the few things that was lacking
- Quicker problem solving, some cases there was problems with routing
- Chrome extension, great concept but had way too many bugs
Great for Remote businesses Small or Large
- Call routing
- IVR
- Support Remote Users
- Supports Multiple Numbers
- dashboard can be clunky
- not all area codes are available for new numbers
- call routing to mobile can be finicky
Aircall is a great solution for teams that need multiple numbers and integration with HubSpot
- Aircall's integration with HubSpot is fantastic. I can call from anywhere in HubSpot and know that my call is logged automatically. During my call, I have easy access to a contact's record and can pull up any information I need in just the click of a button. The only limit I've found is that it doesn't (yet?) auto-log to tickets. This seems to be pretty common among other integrations so it wasn't seen as a con in our buying decision.
- I really like the Aircall dashboard and being able to customize who has access to what number. We even have the ability to give outbound calling privileges only to certain team members. It's also great that you can set up each individual number's answer tree to ring to the correct person.
- There's a lot of cool features that don't make sense for our particular business, but I think Aircall's metric tracking and coaching abilities would be really useful for a lot of teams. I remember in my first call hearing about a feature where a manager can listen in and "whisper" tips to a rep during a call that only the rep would be able to hear. I can see how this would add value in a coaching situation.
- I wish calls would auto-log to a HubSpot ticket that associated with a contact record. The way we've set up our HubSpot, all of our customer service is tracked through tickets. It's a little different than the typical user, but works for us. I can manually associate the call from the contact record which is way better than having to make a separate entry, but it could still be better.
- Call quality is great for the most part, but every so often, the audio is inconsistent. At the end of each call, you can rate call quality and I have to admit, I often forget to do that. I'm sure there's no service that's perfect all the time, but it would be great if there was!
The best Aircall experience
- Correctly link calls to your destination.
- Identify time zones.
- It tells you if there are stability problems in the connection.
- The instability that presents in a call.
- It should indicate why this instability is.
I love that it is available at any time I think there are functionalities that have not been discovered on my part and that makes me not make the most of it, there should be a mini tutorial.
A great VOIP solution
- Upfront Pricing
- Good integrations
- Call Quality
- Text messaging
- IVR could be more robust
- Transcription service could be added in
Highly recommended using Aircall for any business!
- Click to call
- Records conversations
- Able to tag calls quickly
- An ability to use it alongside zoom/video calls
It is worth investing in it
- Fast connection speed
- Recordings available
- User friendly interface
- Missed calls from the same number are not merged
They also have an integration with the tool Planhat that logs the call in our Planhat account. So very easy to see when you called the client the last time. You can also put clients on hold, pass them to a colleague. Or make a callback for a colleague.
I would very much recommend this to every company using VoIP.
- Very stable connection and great audio quality
- Very easy to use
- Saves time and effort
- No improvements
You save time passing calls and dialing clients. Don't have to type in numbers, just click and call.
They also have integrations with other software to log calls automatic in your CRM.
Very happy on the main tool, but hoping for new specific features to better fit with our pan-European business model
- Technical support and account management are very responsive
- Easy set-up of numbers
- Extensive knowledge base available
- The rules to get a phone number abroad are flexible enough for a company with multi-country reach
- No schedule for bank holidays
- No feature to update more than one phone line at the same time
- Admins don't have access to the timeline of a call to see with which agent it rang
- Missing agent-specific stats when your phone lines are organized in teams
- If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
- Voice quality is perfect
- History of contacts with my customers
- Connects with my CRM very well !
- Easy to install
- Very reactive customer success team
- Very intuitive to use
- I have to manually import contacts
- The app does not open automatically when I open my computer
WYSIWYG - Pretty and simple
- Ability to easily transfer between consultants
- Call recording (Cloud)
- Simplicity and ease of use
- Intuitive UX lacking
- "Lag" experienced when dialing countries to do not have local host servers
- Not able to connect. This also happens very often when dialing countries that does not have local servers
My experience with Aircall
- Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
- Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
- Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
- Sometimes Aircall can be a little spotty or have audio issues.
- Possibly provide an easier system of using buttons. For example, during a call there are a lot of buttons to use that can be confusing for a first time user.
- Allow users to send messages to team mates, to communicate if they are away or on a call.
Great for Customer Interaction!
- Collaboration with Teammates
- Understanding the Customers Needs
- Reaching Customers Quickly
- Some Delays
- Limited to Users on the Call
- Some Disconnects
Works perfectly and offers great value and quality!
- We can make incoming and outgoing calls
- Clarity of calls
- Easy transfer
- Great APP
- Need to be able to text
- Accept text messaging
- Have more than a hold option
Amazing investment
- Reliable, never glitches.
- Fast, easy answer feature.
- Easy to use outbound calling.
- Semi long-delay in phone ringing sometimes.
- Updates are too often.
Detailed Calls for Better Performance
- I like the telephone pad I can use online and how easy it is to retrieve data after a call has been made.
- The breakdown analysis is very thorough too. There's a lot of detail provided.
- The Aircall app doesn't appear to have exactly the same features as using Aircall from a webpage. For example, [you are] unable to add other callers from the app, but it is possible on the webpage form.
It's great that Aircall can be set up in a certain way for our users to use it. Allowing them to have access to playing back their calls afterwards and not having to ask admin to retrieve their calls like other providers.
I particular like the breakdown analysis which is helpful to highlight performance in calls made by our sales team.