I love Gong
Sales Coaching: Managers use Gong to review call recordings and provide targeted feedback to improve rep performance.Customer Insights: …
Overview
What is Gong?
Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…
Recent Reviews
How Gong Differs From Its Competitors
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Popular Features
- Call Recording Playback (15)9.696%
- Speech-to-Text Transcription (15)8.585%
- Keyword Detection (14)8.585%
- Call Summarization (14)7.575%
Reviewer Pros & Cons
Video Reviews
9 videos
User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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What is Gong?
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…
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Product Details
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- Downloadables
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What is Gong?
Gong helps people and companies reach their potential.
The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
Gong Screenshots
Gong Videos
Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022
Gong Integrations
- Ambition
- Clari
- Domo
- productboard
- Seismic
- Slack
- Tonkean
- Tray.io
- Workato
- Zapier
- Zoom Workplace
- DialSource
- Google Meet
- Google Workspace
- HubSpot CRM
- Klue
- Seismic Learning
- Microsoft Teams
- Salesloft
- Aircall
- Amazon Connect
- BigID
- Brainshark
- CallRail
- ClearSlide
- CloudTalk
- ConnectAndSell
- Five9
- FrontSpin
- Fuze
- Groove, a Clari company
- Highspot
- Join.me (discontinued)
- Orum
- Outplay
- Proposify
- Rippling
- MiCloud Connect
- Skype
- Talkdesk
- Dialpad Ai Meetings
- Vidyard
- Ytel
- Appointlet
- Atrium
- Microsoft Dynamics 365
- Demodesk
- Mobile2CRM
- Truly
- Gong for Outreach
- Zendesk
- Cisco Webex Meetings
- Gong Automation Rules
- Office 365
- Outreach Voice
- 8x8
- BlueJeans
- Chase Data
- Close.io
- Crayon
- Dialpad
- Digideck
- e4enable
- EverAfter
- EvolveIP
- Gainsight
- Genesys
- Gong Tile for Outreach
- GoToMeeting
- HubSpot Telephony System
- inContact
- LevelJump
- Managr
- Marketo Sales Engage
- NetSapiens
- Nextiva
- Okta
- Playbooks by InsideSales
- ReadyMode
- Red Box
- RingCentrral
- RingCentral Engage
- RingCentral Office
- RingDNA
- Salesforce Lightning
- Salesforce Provisioning
- Sendbloom
- Tray
- Twilio Flex
- Velocify
- VocalIP
- Vonage
- Xant
- Zendesk
Gong Competitors
Gong Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish |
Gong Downloadables
Frequently Asked Questions
Reviewers rate Call Recording Playback highest, with a score of 9.6.
The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(834)Attribute Ratings
Reviews
(1-25 of 275)Companies can't remove reviews or game the system. Here's why
July 02, 2024
I love Gong
Sales Coaching: Managers use Gong to review call recordings and provide targeted feedback to improve rep performance.Customer Insights: Gong helps teams understand customer pain points, objections, and buying preferences.Revenue Intelligence: Data from calls is analyzed to identify winning sales behaviors and improve forecasting accuracy.
- identify trends
- understand customer sentiment
- call recording and analysis
- call logs research
- call filters to find past calls
Gong is a really useful sales and revenue enablement tool that captures and helps all of our teams to analyze customer opinion, experience and conversation. We use Gong to provide us with transcripts of all pitches, presentations, client conversations, demos etc. so it records all external facing meetings automatically, and then we can review all of the data and easily search to understand what clients and prospects are saying about us, and how they feel. Very useful for sales and marketing teams, particularly for our Customer Marketing team, to truly understand customer voice.
- Records seamlessly
- Captures prospect opinion
- Helps train sales teams
- Provides data on customer conversation
- Sometimes not all data/predictions are fully accurate
- Doesn't always capture conversation perfectly
- A lot of data that we need to review
June 27, 2024
CS Contributor Loves Gong
Score 10 out of 10
Vetted Review
Verified User
I am an Enterprise Customer Success Manager who uses the tool in my everyday process. The tool solves for many problems, one in which is a source to review, document notes and review activity timelines easily. In today's business, time is a luxury. To have this system be the single source for follow-up, timing and coaching is amazing.
- Ease of software
- Helpful resources based on my role
- AI notes
- Easy way to categorize and find call topics/history
- Deal progression / revenue component is light
- Sometimes errors with Gong following calls
- Lack of automation when it comes to using recordings routinely
June 27, 2024
Gong has been an invaluable tech add-on.
We are using Gong to record calls across both Customer Success and Sales teams. We then use it to generate follow-up emails. We also share the calls between us internally to inform other teams about the content of the call. We also have Gong integrated with our CRM system which makes updating the pipeline of deals easier and quicker. Recently we have started using Gong Engage to effectively manage our renewals and spot where we need to engage more with customers.
- Their AI is excellent.
- The UI is great.
- Good integration with CRMs.
- Accommodate other currencies (not just $).
- Further functionality on sales reporting would be useful - such as being able to set individual KPIs.
June 25, 2024
Big fan of AI features.
It helps me focus on the customer, allowing me to really listen instead of making notes. This helps me qualify better and be an effective sales leader.
- AI summarization.
- Recording meetings.
- Sales analysis.
- Follow up emails.
- Record external calls (not scheduled with me).
June 22, 2024
Gong.io is a one way ticket! Loving it!
We use Gong.io in our sales team, and it's a great tool for reviewing meetings (to go back to details that weren't written down), reviewing our own practices (for training and improving the way we work), and sharing with other departments who will need to check the meeting to keep going with the deal. Before Gong, we relied on the notes we took during the meeting or the interpretation of ourselves as salespersons of what happened during the meeting. Our manager had to join our meetings for training in real-time, now they can just rate us and go into specific situations. Other departments got second-hand information from our meetings; now they check the meetings as if they had been there.
- Transcripts
- Percentage of participation of each speaker
- Links to the meetings are easy to share
- It would be great to see everyone in the meeting recording. Only the speaker can be seen today, and it would be great to see a corporal reaction from customers when the salesperson is speaking, for example.
- I think it's working better now, but it took some time for the notetaker to join the meeting if it was invited in the last minute.
June 15, 2024
Gong review
its ability to provide real-time feedback and coaching to sales representatives during their calls. By analyzing conversations as they happen, the platform can offer suggestions and prompts to help sales professionals navigate challenging situations, address customer concerns, and stay on track to achieve their objectives.
- AI powered insights
- Call feedback
- Enhanced sales training
- CRM integration
- Call quality
- Onboarding
June 03, 2024
I couldn't do my job without Gong
Score 10 out of 10
Vetted Review
Verified User
Gong is used across both sales and customer success to help log calls and transcribe conversations. Our product team uses it to pick up on consistently asked for feature requests and listen back to additional information provided, helping us to make decisions in what to build based on need.
- Time Saver
- Streamlined Organization
- Brand Culture
- I love everything!!!
We use Gong in different ways: manage pipeline, review demo/ discovery calls, and forecast deals. Gong gives us more visibility of what's going on with each deal so we can give feedback to our AEs when we think a deal might fall through. We also use previously recorded discovery calls to train new reps.
- Deal management
- Demo reviews
- Demo feedback
- Searchability of leads
- Better ways to track activities
- Qualitative reporting on AE activity
May 31, 2024
Gong - The Sales Persons Helpful Assistant
Gong is great to record your calls and review them later. We use Gong to record all our sales calls, with prospects and customers. With the tool, we can review calls and find key items that were missed, or recap calls without having to rely on memory. The transcript functionality helps you find key words/scenarios
- Records meetings using an automatic link
- Transcribes videos
- Allows for different playback options
- When you log into your Gong account, it automatically takes you to a page that I find is not necessary. I then have to find the correct page to search for calls
- It auto-populates what I am typing but is usually incorrect
- May take a while for the recording to be available
May 26, 2024
Best product for sales
Gong is used not only to re-listen and record calls, but to analyze how we are portraying our product and verbally communicated sales messaging correctly. Furthermore, we use the speech analyzation to see where we can improve in conveying our messaging or even see what we can cut out. We found we used a lot of filler words and found ways to move that out of our messaging on demos.
- Speech analyzation
- Call recordings
- Snippets
- More training videos
- suggestions on how people use it for success
May 26, 2024
The assistant you need!
We use Gong and it's full enterprise features to review deals. Project closing ratio's, and to coach each other on a peer level. This has proven amazing for growth and improvements.
My favorite piece is the AI summary. I basically copy this into an email and then clean it as a recap for the customer. Helps with timelines, a joint execution plan, and accountability.
My favorite piece is the AI summary. I basically copy this into an email and then clean it as a recap for the customer. Helps with timelines, a joint execution plan, and accountability.
- Summary of calls
- Quick insights of who is involved
- Human tendencies such as patience and speaking
- Sharing of calls or snippets with customers
- Speed to access the call
- Searching for specific calls
We use Gong to record meetings we hold with prospects and active clients. Gong allows us to study our conversations/discovery calls with prospects to improve our discovery. It's also handy for note-taking or filling out notes, as you have the recording handy to supplement your notes.
- Call recording.
- Transcription
- Easy UI/UX on e.g. audio share in a convo.
- Translation in non english language (e.g. Dutch).
Score 10 out of 10
Vetted Review
Verified User
We use Gong for every outgoing call either from Sales, Product or Customer Success. The main uses are:
- Recording the call and registering everything that was said for safekeeping and verifying after the call every action point that was agreed with our customers
- Reviewing the call as a team and individually to detect areas of improvement in the length of our monologues, the kind of questions we ask, how active our listening was, how much we could empathize with our customers, etc.
- Detecting The different topics in a conversation and separating the call by these topics
- identifying areas of improvement
- making a very thorough summary automatically
- offering additional tools like setting up reminders for action items, calls, etc
- I don't really recall anything that I would mention as something that is wrong
November 16, 2023
Great Tool for CSMs
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts to find key words or key points of discussion to follow up on. It was also a great place to know who was on the call and it was really helpful to be able to share a link instead of a downloaded recording or google drive file.
- Auto generated, searchable transcripts
- Easy to share recordings
- Great to re-reference discussed topics
- Ability to easy extend or limit length of time for customer to access recording
- Accuracy of who's on the call
- Consistency of connectivity with zoom/gcal
- Nothing else
November 08, 2023
Gong review by Business apps manager
We use Gong to record our Sales and customer success include implementation process meetings, get insights about those meetings and sync them to other applications such as Salesforce.com and more.
Sales users can see their opportunity pipeline and AI insights about them
Sales users can see their opportunity pipeline and AI insights about them
- record meetings
- transcript of meetings in various languages
- Find and track call topics
- understand more languages
- more accurate transcript of web meetings
October 30, 2023
Great tool for your Tech Stack
Gong is good to keep track of important conversations happening in your organization. We use Gong to keep product teams in the know of important account changes. We have our sales team using the product and it has been great to share snippets of those using our sales methodology and for keeping managers informed. It is common for us to share snippets with other internal users and our customers. It has been a bit clunky to learn and gain full adoption, but those who do state that they get a lot of value out of the automated notetaking and being able to see all the related account emails in one place. Deal boards are quite tough for our sales structure, but look as though they are a great fit for many SAAS companies.
- Recording Calls and Emails automatically
- Customer Service
- Conversation feed
- Deal Boards for more complex sales
- better transcriptions
- Improved automation for coaching and reviews
Gong is our go-to for call recording on Zoom along with playback, sharing, call review, and pipeline analysis based on calls and emails. It provides analytics on stalled deals as well as hosting our training videos internally and allowing for collaborative call feedback and scoring. It has limitless storage and the recordings are great, transcriptions save time, and employees love the automated to-do lists. Update: The new AI notification flags they added are also amazingly helpful to our Sales and CS orgs.
- Call recording
- Call analysis
- Transcription
- Customer support
- Pipeline warnings
- Tracking to-dos
- AI trackers
- Hubspot integration
- Reminders when calls are not being recorded
- Working without Zoom recorder
October 04, 2023
Best Sales Tool out there
Gong.io is used across our whole organization. It allows new employees to pick up our wording, best and worst-case practices without piling up on everyone's calendar. It allows team leads and managers to look at call data and pinpoint places to improve quickly. Most importantly, it allows reps to keep up with their pipeline and see where potential deals went. When it comes time to apply for a promotion, this is the resource that gets our employees there.
- Call statistics (how much rep talked vs customer)
- Catching forbidden words
- Filtering calls for easy reporting
- Summarizing calls for follow ups
- More monthly automated reporting options
- Integration and call recordings appearing faster
- Sending automated updates on deals based on call sentiment
July 13, 2023
Have better conversations with Gong!
Score 9 out of 10
Vetted Review
Verified User
The main use case is customer call recording. We record all calls with customers with Gong and refer back to them regularly to review content and remember next steps. The calls are scraped and transcripted, which makes it very easy to hone in on specific points. Also, we frequently tag other employees for additional help.
- Call analysis
- Tagging other users
- Sharing calls internally and externally
- Sometimes the transcripts show the wrong words.
- Shared calls expire too easily.
- Make it easier to invite Gong recorder to MS Teams calls.
July 13, 2023
Excellent Call Data Aggregation
We used it both to understand promises made during the sales process and to train CSMs on the conversations we were having with customers. It also has been helpful to recall promises made during calls during business reviews. The primary users were managers of CSMs in their effort to provide regular feedback and coaching to their CSMs by revisiting calls with them.
- Transcript
- Ability to Search calls by key words
- Grading calls
- Pricing is not aggressive
- Better mass updates for users
July 13, 2023
Listen to Gong!
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
- Easy to use
- Easy to navigate
- Allows a lot of users on at once
- It crashes often
- It doesnt hear accents well
July 13, 2023
Gong: Insight for the future
We use Gong to track key insights throughout our sales calls. It helps us identify how often we are referencing certain topics in won deals, # of contacts needed for a successful deal, and to exemplify how successful deals are ran. <br><br>The tool is also helpful for reviewing previous calls to better understand our customers use case and pain points. This ensures that we are able to continue focusing on those points throughout our future calls.
- Insights
- Analytics
- Tracking
July 13, 2023
Gong fangirl
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. We also use recorded calls in organized folders for training new team members.
- Organizes calls by team, and team member
- Transcribes audio
- Visualize conversations with talk times
- I would love to see calls transcribed faster
- Better offline capabilities for listening to calls while away from computer
July 13, 2023
Vital for Reps
- Coaching and Training - Gong is used to coach reps and train them on particular skills the business is trying to hone in on. It also provides reps and managers with insights into sales calls and therefore reps deals. We use it to identify areas where reps excel or need improvement, and provide targeted feedback and guidance based on data-driven insights from actual conversations.
- Forecasting - we don't use this part
- Competitive Intel - by analyzing calls, Gong helps us identify trends, patterns, and customer sentiment, which can inform product development, marketing strategies, and overall business decisions. We also gain insights into competitor strategies and tactics by looking at conversations that certain competitors are mentioned.
- Call Recording
- Call Analysis
- Coaching
- It's a lot to look at
- Surfacing things to you - like the new GPT integration so you don't have to listen to the whole call - this is money