I love Gong
Sales Coaching: Managers use Gong to review call recordings and provide targeted feedback to improve rep performance.Customer Insights: …
Overview
What is Gong?
Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…
Recent Reviews
How Gong Differs From Its Competitors
Awards
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Popular Features
- Call Recording Playback (15)9.696%
- Speech-to-Text Transcription (15)8.585%
- Keyword Detection (14)8.585%
- Call Summarization (14)7.575%
Reviewer Pros & Cons
Video Reviews
9 videos
User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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What is Gong?
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…
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Product Details
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- Competitors
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- Downloadables
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What is Gong?
Gong helps people and companies reach their potential.
The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
Gong Screenshots
Gong Videos
Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022
Gong Integrations
- Ambition
- Clari
- Domo
- productboard
- Seismic
- Slack
- Tonkean
- Tray.io
- Workato
- Zapier
- Zoom Workplace
- DialSource
- Google Meet
- Google Workspace
- HubSpot CRM
- Klue
- Seismic Learning
- Microsoft Teams
- Salesloft
- Aircall
- Amazon Connect
- BigID
- Brainshark
- CallRail
- ClearSlide
- CloudTalk
- ConnectAndSell
- Five9
- FrontSpin
- Fuze
- Groove, a Clari company
- Highspot
- Join.me (discontinued)
- Orum
- Outplay
- Proposify
- Rippling
- MiCloud Connect
- Skype
- Talkdesk
- Dialpad Ai Meetings
- Vidyard
- Ytel
- Appointlet
- Atrium
- Microsoft Dynamics 365
- Demodesk
- Mobile2CRM
- Truly
- Gong for Outreach
- Zendesk
- Cisco Webex Meetings
- Gong Automation Rules
- Office 365
- Outreach Voice
- 8x8
- BlueJeans
- Chase Data
- Close.io
- Crayon
- Dialpad
- Digideck
- e4enable
- EverAfter
- EvolveIP
- Gainsight
- Genesys
- Gong Tile for Outreach
- GoToMeeting
- HubSpot Telephony System
- inContact
- LevelJump
- Managr
- Marketo Sales Engage
- NetSapiens
- Nextiva
- Okta
- Playbooks by InsideSales
- ReadyMode
- Red Box
- RingCentrral
- RingCentral Engage
- RingCentral Office
- RingDNA
- Salesforce Lightning
- Salesforce Provisioning
- Sendbloom
- Tray
- Twilio Flex
- Velocify
- VocalIP
- Vonage
- Xant
- Zendesk
Gong Competitors
Gong Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Languages | Arabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish |
Gong Downloadables
Frequently Asked Questions
Reviewers rate Call Recording Playback highest, with a score of 9.6.
The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(834)Attribute Ratings
Reviews
(1-25 of 446)Companies can't remove reviews or game the system. Here's why
July 02, 2024
I love Gong
Sales Coaching: Managers use Gong to review call recordings and provide targeted feedback to improve rep performance.Customer Insights: Gong helps teams understand customer pain points, objections, and buying preferences.Revenue Intelligence: Data from calls is analyzed to identify winning sales behaviors and improve forecasting accuracy.
- identify trends
- understand customer sentiment
- call recording and analysis
- call logs research
- call filters to find past calls
June 27, 2024
CS Contributor Loves Gong
Score 10 out of 10
Vetted Review
Verified User
I am an Enterprise Customer Success Manager who uses the tool in my everyday process. The tool solves for many problems, one in which is a source to review, document notes and review activity timelines easily. In today's business, time is a luxury. To have this system be the single source for follow-up, timing and coaching is amazing.
- Ease of software
- Helpful resources based on my role
- AI notes
- Easy way to categorize and find call topics/history
- Deal progression / revenue component is light
- Sometimes errors with Gong following calls
- Lack of automation when it comes to using recordings routinely
June 27, 2024
Gong has been an invaluable tech add-on.
We are using Gong to record calls across both Customer Success and Sales teams. We then use it to generate follow-up emails. We also share the calls between us internally to inform other teams about the content of the call. We also have Gong integrated with our CRM system which makes updating the pipeline of deals easier and quicker. Recently we have started using Gong Engage to effectively manage our renewals and spot where we need to engage more with customers.
- Their AI is excellent.
- The UI is great.
- Good integration with CRMs.
- Accommodate other currencies (not just $).
- Further functionality on sales reporting would be useful - such as being able to set individual KPIs.
June 25, 2024
Big fan of AI features.
It helps me focus on the customer, allowing me to really listen instead of making notes. This helps me qualify better and be an effective sales leader.
- AI summarization.
- Recording meetings.
- Sales analysis.
- Follow up emails.
- Record external calls (not scheduled with me).
June 15, 2024
Gong review
its ability to provide real-time feedback and coaching to sales representatives during their calls. By analyzing conversations as they happen, the platform can offer suggestions and prompts to help sales professionals navigate challenging situations, address customer concerns, and stay on track to achieve their objectives.
- AI powered insights
- Call feedback
- Enhanced sales training
- CRM integration
- Call quality
- Onboarding
June 05, 2024
Great tool for non-intrusive call recording
The best part of Gong is recording you sales calls and providing a transcript. It also has features for tracking pipeline & forecasting. The AI tools are neat in theory, but I haven't found them to be the most accurate. The recap summaries and follow up emails are lacking. But, in general, the call analysis with regard to transcript is pretty good.
- Call recording
- Transcript recording
- Pipeline management
- Forecasting
- AI summarization and next steps
- User interface
June 05, 2024
Gong is the GOAT
Gong is heavily used at our organization. As a growth and development focused sales team, we have multiple use cases on a weekly basis.
For starters, we record all sales calls that include a contact outside of our company. This provides great insight not only into the volume of calls each rep is having, but also an easy traceable and findable timeline of when calls occurred.
For starters, we record all sales calls that include a contact outside of our company. This provides great insight not only into the volume of calls each rep is having, but also an easy traceable and findable timeline of when calls occurred.
- Recording the actual calls
- dictating the live video into a readable transcript
- tracking percentage of who is speaking and on what topics
- sometimes the call will say the wrong contact is speaking. Adding to 'Jims' talk time when it was actually 'John' speaking
- The transcript can be missing some info or mis-dictating what was actually said
- it can be hard to lookup certain calls, sometimes a call won't be under my name even though I booked and ran the meeting
June 03, 2024
I couldn't do my job without Gong
Score 10 out of 10
Vetted Review
Verified User
Gong is used across both sales and customer success to help log calls and transcribe conversations. Our product team uses it to pick up on consistently asked for feature requests and listen back to additional information provided, helping us to make decisions in what to build based on need.
- Time Saver
- Streamlined Organization
- Brand Culture
- I love everything!!!
We use Gong in different ways: manage pipeline, review demo/ discovery calls, and forecast deals. Gong gives us more visibility of what's going on with each deal so we can give feedback to our AEs when we think a deal might fall through. We also use previously recorded discovery calls to train new reps.
- Deal management
- Demo reviews
- Demo feedback
- Searchability of leads
- Better ways to track activities
- Qualitative reporting on AE activity
May 31, 2024
Gong - The Sales Persons Helpful Assistant
Gong is great to record your calls and review them later. We use Gong to record all our sales calls, with prospects and customers. With the tool, we can review calls and find key items that were missed, or recap calls without having to rely on memory. The transcript functionality helps you find key words/scenarios
- Records meetings using an automatic link
- Transcribes videos
- Allows for different playback options
- When you log into your Gong account, it automatically takes you to a page that I find is not necessary. I then have to find the correct page to search for calls
- It auto-populates what I am typing but is usually incorrect
- May take a while for the recording to be available
May 26, 2024
Best product for sales
Gong is used not only to re-listen and record calls, but to analyze how we are portraying our product and verbally communicated sales messaging correctly. Furthermore, we use the speech analyzation to see where we can improve in conveying our messaging or even see what we can cut out. We found we used a lot of filler words and found ways to move that out of our messaging on demos.
- Speech analyzation
- Call recordings
- Snippets
- More training videos
- suggestions on how people use it for success
May 26, 2024
The assistant you need!
We use Gong and it's full enterprise features to review deals. Project closing ratio's, and to coach each other on a peer level. This has proven amazing for growth and improvements.
My favorite piece is the AI summary. I basically copy this into an email and then clean it as a recap for the customer. Helps with timelines, a joint execution plan, and accountability.
My favorite piece is the AI summary. I basically copy this into an email and then clean it as a recap for the customer. Helps with timelines, a joint execution plan, and accountability.
- Summary of calls
- Quick insights of who is involved
- Human tendencies such as patience and speaking
- Sharing of calls or snippets with customers
- Speed to access the call
- Searching for specific calls
We use Gong to record meetings we hold with prospects and active clients. Gong allows us to study our conversations/discovery calls with prospects to improve our discovery. It's also handy for note-taking or filling out notes, as you have the recording handy to supplement your notes.
- Call recording.
- Transcription
- Easy UI/UX on e.g. audio share in a convo.
- Translation in non english language (e.g. Dutch).
May 23, 2024
Hit the nail on the...Gong
We are using Gong to transcribe calls between our Client Strategy team and clients (in the form of financial institutions). We wants to keep a complete record of all calls recorded, transcribe these calls for search-ability (and easier tagging), and then let other team members review these calls easily to learn from them, self-evaluate, or for managers to evaluate performance. Having these live in the cloud is important for us to maintain storage costs as well. We also didn't want the recorder in clients faces during zoom calls to frighten them.
- Speech to Text
- Searchability
- Clean UI
- Speech to text doesn't allow for whitelist of words to always get correct, and can mistake proprietary information.
- Lag between calls and upload time
- Pricing
May 23, 2024
Good product if you have the time to spent on it
Gong is primarily used for recording meetings and giving feedback to reps. There are many AI driven tools that we don’t really utilize but overall we are happy with the product. The meeting insights, transcriptions, keywords, trackers and other things are also nice to have. We could do more with the solution though.
- Transcriptions
- Feedback reps
- There’s so much in Gong, that we don’t use everything
- Gongs deal forecasting we don’t use
Gong helps you learn from the very best sales people at your company. The way they describe the value proposition of the product, how they structure their deals, their talk to listen ratio, every small detail you can think of. Tribal knowledge used to take years to accumulate but that has now been shortened thanks to Gong letting you trace every big call and all the work it took to close those deals. For me, it is great to review product use-cases that a client has described and share that feedback with internal teams as well.
- UI -easy to use
- Salesforce integration
- Call recording and coaching
- Accuracy of salesforce opportunity linking
- AI call summaries
- Follow up actions
Score 10 out of 10
Vetted Review
Verified User
We use Gong for every outgoing call either from Sales, Product or Customer Success. The main uses are:
- Recording the call and registering everything that was said for safekeeping and verifying after the call every action point that was agreed with our customers
- Reviewing the call as a team and individually to detect areas of improvement in the length of our monologues, the kind of questions we ask, how active our listening was, how much we could empathize with our customers, etc.
- Detecting The different topics in a conversation and separating the call by these topics
- identifying areas of improvement
- making a very thorough summary automatically
- offering additional tools like setting up reminders for action items, calls, etc
- I don't really recall anything that I would mention as something that is wrong
November 16, 2023
Great Tool for CSMs
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts to find key words or key points of discussion to follow up on. It was also a great place to know who was on the call and it was really helpful to be able to share a link instead of a downloaded recording or google drive file.
- Auto generated, searchable transcripts
- Easy to share recordings
- Great to re-reference discussed topics
- Ability to easy extend or limit length of time for customer to access recording
- Accuracy of who's on the call
- Consistency of connectivity with zoom/gcal
- Nothing else
November 13, 2023
Gong is a great tool to have at your disposal
We use Gong to record our Zoom meetings and trainings with clients. We then share the meeting link with the client so they can refer to the training for additional in-house training sessions. We also internally review sales calls and other client related meetings to glean helpful client information. The recordings are also used as internal trainings for our teams.
- Automated recordings
- connect with gmail calendar & Zoom
- easily track views
- pricing could be more reasonable
November 13, 2023
Gong is a MUST HAVE for your sales organization
We use Gong to record all our demos with prospects as well as follow ups. This allows us to refer back to the action items if needed. We also share the Gong w/our prospects so they can share it within their company. This helps us to save time and make sure nothing gets missed.
- Captures what was said
- Capture action items
- Supports what the sales rep says to the prospect
- Easier to grab snippets
November 08, 2023
Gong review by Business apps manager
We use Gong to record our Sales and customer success include implementation process meetings, get insights about those meetings and sync them to other applications such as Salesforce.com and more.
Sales users can see their opportunity pipeline and AI insights about them
Sales users can see their opportunity pipeline and AI insights about them
- record meetings
- transcript of meetings in various languages
- Find and track call topics
- understand more languages
- more accurate transcript of web meetings
November 03, 2023
Amazing transparency for sales managers
We use Gong to record calls and forecast deals. For call recordings reps use it to stay organized on their deals. Managers use it to coach reps and especially ramp new reps. Forecasting is my favorite part as a front line manager. I manage 11 reps and Gong gives me great access to see what is happening with all deals, rather than having to constantly ask reps myself
- Tracks activity on a deal
- records calls and key phrases used in calls
- provides managers with insight into deals
- tracking agency partners in deals
- transcibing calls when people talk fast
- recommendations of what to do in deals
November 01, 2023
East of west gong is the best
Review my calls. Listen in and get updates on my previous calls, work on my shortcomings, learn from others, take pointers and share it with others if the calls went well. And review the calls after years as well. This is such a useful tool. Most recommended to everyone in the industry
- Call overview
- Records everything
- Reporting
- Focus on goals
- Objective
- More detailing on important pointers
- More numbers discussed
- No fillers
October 30, 2023
Great tool for your Tech Stack
Gong is good to keep track of important conversations happening in your organization. We use Gong to keep product teams in the know of important account changes. We have our sales team using the product and it has been great to share snippets of those using our sales methodology and for keeping managers informed. It is common for us to share snippets with other internal users and our customers. It has been a bit clunky to learn and gain full adoption, but those who do state that they get a lot of value out of the automated notetaking and being able to see all the related account emails in one place. Deal boards are quite tough for our sales structure, but look as though they are a great fit for many SAAS companies.
- Recording Calls and Emails automatically
- Customer Service
- Conversation feed
- Deal Boards for more complex sales
- better transcriptions
- Improved automation for coaching and reviews
Gong is our go-to for call recording on Zoom along with playback, sharing, call review, and pipeline analysis based on calls and emails. It provides analytics on stalled deals as well as hosting our training videos internally and allowing for collaborative call feedback and scoring. It has limitless storage and the recordings are great, transcriptions save time, and employees love the automated to-do lists. Update: The new AI notification flags they added are also amazingly helpful to our Sales and CS orgs.
- Call recording
- Call analysis
- Transcription
- Customer support
- Pipeline warnings
- Tracking to-dos
- AI trackers
- Hubspot integration
- Reminders when calls are not being recorded
- Working without Zoom recorder