Skip to main content
TrustRadius
Zoom Workplace

Zoom Workplace

Overview

What is Zoom Workplace?

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…

Read more
Recent Reviews

Best in field

8 out of 10
June 04, 2024
Our org teaches managerial trainings & leadership workshops across the globe. Although we do teach some in person, the large majority of …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 25 features
  • Desktop sharing (775)
    8.1
    81%
  • Meeting initiation (761)
    7.9
    79%
  • High quality audio (776)
    7.5
    75%
  • High quality video (777)
    7.4
    74%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

18 videos

Zoom: How Video Conferencing Let a Music Producer Stay on Beat
04:15
Information Services Managers uses Zoom Exclusively: User Review
01:21
User Review: Zoom Resolves the Struggles of Planning Meetings as Communication Goes Virtual
03:46
Return to navigation

Pricing

View all pricing

Add-On Zoom Translated Captions

$5

Cloud
per month per license

Add-On - Zoom Whiteboard

$24.90

Cloud
per year

Pro

$149.90

Cloud
per year per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/?utm_source=Tru…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

7
Avg 8.0

Screen Sharing

Features related to remote screen sharing capabilities.

7.5
Avg 7.8

Online Meetings / Events

Features related to hosting and attending meetings and events online.

7.5
Avg 7.9

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.2
Avg 7.7

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

7.2
Avg 7.6

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

5.9
Avg 8.1

Call Management

Customized phone system settings

6.8
Avg 8.1

Mobile apps

Apps are compatible with mobile devices.

7.3
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

6.3
Avg 7.6
Return to navigation

Product Details

What is Zoom Workplace?

Zoom Workplace brings communication, employee engagement, spaces, and productivity solutions together on a single platform with Zoom AI Companion capabilities woven throughout. It is designed to streamline communications with tools that work together through solutions like Meetings, Team Chat, Phone, Mail & Calendar, and Scheduler. A chat can be elevated to a meeting or phone call to get to a resolution faster, and the solution drives productivity with products that are built for modern work through solutions like Whiteboard, Clips, Notes, Surveys, and Docs.

To optimize office experiences and hybrid work collaboration it includes workspace solutions like Rooms, Workspace Reservation, Visitor Management, and Digital Signage. The Workspaces tab can be used to reserve a desk with Workspace Reservation, prepare for a client visit with Visitor Management, or finding the workstation with its wayfinding feature.

Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.

Zoom Workplace Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts
  • Supported: Business SMS/External Messaging
  • Supported: Voicemail Transcription

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Performance & Compatibility of Online Events Software Features

  • Supported: High quality audio
  • Supported: High quality video

Online Meetings / Events Features

  • Supported: Scheduling
  • Supported: Calendar integration
  • Supported: Meeting initiation
  • Supported: Record meetings / events

Screen Sharing Features

  • Supported: Desktop sharing

Online Events Collaboration Features

  • Supported: Live chat

Online Events Security Features

  • Supported: User authentication
  • Supported: Participant roles & permissions

Unified Communications Platform and Collaboration Features

  • Supported: Centralized communications management
  • Supported: Team messaging
  • Supported: Team document sharing
  • Supported: Call and meeting analytics

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.

Zoom Workplace Videos

Zoom Workplace is an AI-powered collaboration platform.
Zoom is the official unified communications platform for MLB™, powering their Replay Operations Center, MLB.tv™ fan experience, and even the MLB Draft™ with Zoom Meetings, Zoom Phone and Zoom Contact Center.
Welcome to Zoom Workplace, an AI-powered collaboration platform

Zoom Workplace Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry, Mobile Web
Supported CountriesNorth America, South America, Europe, Africa, Asia, Australia
Supported LanguagesEnglish
Security

Frequently Asked Questions

Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.

Webex Meetings, GoTo Meeting, and Microsoft Teams are common alternatives for Zoom Workplace.

Reviewers rate Call recording highest, with a score of 8.2.

The most common users of Zoom Workplace are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(5389)

Attribute Ratings

Reviews

(1-25 of 681)
Companies can't remove reviews or game the system. Here's why
Bob Stabb | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
Currently, Teams seems to be a better solution than Zoom Workplace IF you are part of M365. We are not an M365 shop so Zoom Workplace is an excellent alternative to a pricy Teams subscription. Zoom Workplace does what is needed at the moment. We are looking forward to new and great features that makes it rise above the rest.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
While Slack is nice, I wanted a more all-in-one solution. We almost went with Teams, as we are Microsoft Office users, but it was too clunky and error-prone, and we were concerned our users wouldn't be able to learn and use it well. User adoption was a top concern, so we prioritized ease of use, and Zoom won out.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Zoom Workplace does well with both phone communications, meeting communications, and conference room capabilities. It's chat capabilities are inferior to Microsoft Teams as Teams has a higher integration with other utilized tools.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It really leads the charge for meetings and the capabilities and feature stack that Zoom Workplace carries against some of its competitors. Zoom Workplace focuses in on what they are really good at and its hard to compare with some of the other big names in the space since they don't specialize in the same silos, they aren't granular enough so the solution is equipped with the essentials but isn't robust in features and integrations.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I always used Microsoft Teams and I have had issues with my connection, backgrounds, and even audio quality not working well with my drivers. I switched to Zoom Workplace not only because I did not have a Microsoft license at some point, but also do try these features that would hopefully work without issue. Turns out, that now I do not have these problems and I am able to meet with my clients very easily!
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have had Zoom since before the big C. it has always been very user friendly and quite easy to use and train. It has many of the same features as other apps, though we may not use them all. they are all present it seems.
Score 10 out of 10
Vetted Review
ResellerIncentivized
Zoom Workplace app is very convenient to use at same time very user friendly as well. It can be easily deployed to any device with both Andriod and iOS operating system. When it comes to Zoom Workplace meeting is more budget friendly as well as robust compared to the options I have provided above.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Zoom Workplace has the most reliable video and audio connectivity, especially for large audiences. No dropped calls or meetings, hi def video streaming, intuitive controls for showing or hiding video, mute/unmute, gestures, a marketplace of apps that are seamlessly integrated. It is a comprehensive platform with performance and speed at its core.
Return to navigation