Zoom Workplace is a great product and value
June 04, 2024

Zoom Workplace is a great product and value

Doug Spooner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Whiteboard
  • Zoom Clips
  • Zoom Team Chat
  • Zoom AI Companion
  • Zoom Mail & Calendar

Overall Satisfaction with Zoom Workplace

We use the phone system, the chat features, SMS and the meetings every day. It allows us to utilize 1 app for everything. Zoom Workplace helps us maintain our day to day business with ease.

Pros

  • Chat
  • Phone management
  • Meetings management
  • AI
  • Zoom Workplace has a lower cost of usership than other brands
  • Zoom Workplace has great voice quality
  • Zoom Workplace has great video quality
Zoom Workplace AI has allowed me to keep less meeting notes as the AI features capture the important pieces of a meeting for me.
We used Mitel cloud prior and this is a major leap ahead of the Mitel offering. We are experienced with many other vendors and feel Zoom Workplace has been the best so far.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

Yes

Zoom Workplace is a great platform with good insights into everything from a management standpoint

Zoom Workplace Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
Voicemail Transcription
10
Mobile app for iOS
10
Mobile app for Android
10
High quality audio
10
High quality video
10
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Desktop sharing
10
Live chat
10
User authentication
10
Participant roles & permissions
10
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Comments

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