Zoom Workplace Review
June 04, 2024

Zoom Workplace Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone

Overall Satisfaction with Zoom Workplace

We use it with our retailers and vendors for line reviews. We also use it to connect with our remote workers.

Pros

  • Allowing all participants to share their screens
  • Keep connected regardless or where you are...as long as there is a connection.
  • Recording meetings so there is a record of the meeting can be essential.

Cons

  • I would like to see the use of someone else's screen share.
  • Better filter to disguise where you are located.
  • Maybe update to show the comment in the persons video box.
  • It helped us GREATLY through COVID.
  • It is still very helpful to stay connected with everyone in meetings and reviews.
I think Zoom Workplace is more intuitive than the others.

Do you think Zoom Workplace delivers good value for the price?

Not sure

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

No

Would you buy Zoom Workplace again?

Yes

When we have a product line review and not everyone is able to attend the meeting. Then it is nice to have others attend through Zoom Workplace.

Zoom Workplace Feature Ratings

10.0
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
10
9.5
Answering rules
10
Call recording
Not Rated
Call park
Not Rated
Call screening
10
Message alerts
10
Business SMS/External Messaging
Not Rated
Voicemail Transcription
8
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated
9.0
High quality audio
9
High quality video
9
10.0
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
10.0
Desktop sharing
10
Not Rated
Live chat
Not Rated
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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