My experience so far with Zoom Workplace
June 04, 2024

My experience so far with Zoom Workplace

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Rooms
  • Zoom Whiteboard

Overall Satisfaction with Zoom Workplace

We were using a 3rd onSIP provider before and they did not have any client. The compatible clients did not work on Linux. It was a nightmare to configure and manage them. Since we were using Zoom Meetings, we decided to integrate it to our current system. We are quite happy with the performance. Recently we started to evaluate Zoom Rooms and so far, the evaluation is going on well. We hope to deploy this to our organization.

Pros

  • Easy to use Interface
  • Seamless updates
  • Ease to configure and Manage

Cons

  • Support can be improved.
  • Account Manager gets changed and we are not informed properly
  • Their chat was not useful
  • There has been reduction in costs
  • Administrative overheads have reduced
  • Reports are not very good. Some of them are for max 1 month. It can be improved.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

Yes

Did implementation of Zoom Workplace go as expected?

Yes

Would you buy Zoom Workplace again?

No

Zoom Workplace is suitable for SMB's and enterprises, where one does not have enough resources to manage the environment, easy to manage.

Zoom Workplace Feature Ratings

8.0
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
7
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Business SMS/External Messaging
Not Rated
Voicemail Transcription
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
Not Rated
High quality audio
Not Rated
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Comments

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