Overview
What is Genesys PureConnect (discontinued)?
Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged…
Wondering Why End of Life on PureConnect
Genesys PureConnect, Oh how I shall miss you!
Amazing on-premise or hosted solution
Genesys PureConnect Review
Our path to the best customer experience
Stable and Adaptable Contact Center Software
PureConnect Feedback
Fanboy for PureConnect
GENErations SYStemed
A highly customizable platform that can integrate with many applications
Full Control with PureConnect
PureConnect - Worth connecting to this!
Top level view rather than deep dive
I highly recommend PureConnect for your contact center solution
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Warm transfer (57)8.383%
- Call forwarding (56)7.777%
- Call tracking (55)7.777%
- Agent dashboard (55)6.767%
Pricing
What is Genesys PureConnect (discontinued)?
Genesys PureConnect was an omnichannel contact center platform that offered cloud-based or on-premise deployments. It featured a SIP-based architecture with VoIP capabilities, allowing companies to connect legacy voice systems and use existing phones. A legacy product, new users are encouraged to…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
3 people also want pricing
Alternatives Pricing
What is Genesys Cloud CX?
Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Features
Contact Center Software
Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.
- 6.7Agent dashboard(55) Ratings
Enables agents to track and view their individual and team performance.
- 7.5Validate callers(48) Ratings
Authenticates inbound callers with a customer ID.
- 8.5Outbound response(41) Ratings
Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).
- 7.7Call forwarding(56) Ratings
Forwarding of calls to the appropriate agents.
- 8Click-to-call (CTC)(43) Ratings
Allows one-click calling for agents.
- 8.3Warm transfer(57) Ratings
Allows current agent to speak with new agent before call is transferred.
- 8Predictive dialing(36) Ratings
Dials multiple numbers at once and connects the salesperson if a live speaker answers.
- 8Interactive voice response(45) Ratings
Pre-recorded greeting and menu options a customer can select from a telephone keypad.
- 7REST APIs(37) Ratings
Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.
- 8.5Call scripts(39) Ratings
Providing agents with a predefined conversation script.
- 7.7Call tracking(55) Ratings
Enables agents and managers to see the origin of the call.
- 9Multichannel integration(44) Ratings
Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media
- 8CRM software integration(38) Ratings
Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.
Workforce Optimization (WFO)
Tools that allow managers or team leaders to evaluate and track agent performance.
- 6.5Inbound call routing(51) Ratings
Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.
- 6.5Omnichannel inbound routing(39) Ratings
Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.
- 4.5Recording(52) Ratings
Record conversations to improve service quality by evaluating agent-customer interactions.
- 4.5Quality management(46) Ratings
Ability to monitor conversation content, administer evaluations, establish policies etc..
- 3Call analytics(43) Ratings
Gathers key performance indicators (KPIs) such as average time in the queue, average call abandonment rate, average handle time (AHT), average speed of answer etc..
- 5Historical reporting(52) Ratings
Ability to analyze long-term call patterns and trends such as peak call times and downtimes.
- 6.5Live reporting(48) Ratings
Ability to analyze real-time agent-customer interactions such as how long a caller has in the queue and call script deviation.
- 7.9Customer surveys(35) Ratings
Allows agents to gather post-interaction feedback from customers on the communication channel of their choice.
- 5Customer interaction analytics(30) Ratings
The process of taking unstructured interaction data across channels (audio, video, email, text etc..) and formatting it so that it can be searched and categorized based on interaction patterns.
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Genesys PureConnect (discontinued)?
Genesys PureConnect (discontinued) Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
- Supported: Natural language processing for IVR
- Supported: Communications forecasting
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Email
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Video channel
- Supported: Live chat channel
- Supported: Co-browse
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Intelligent call routing
- Supported: Chatbots
- Supported: AI assistance for live agents
Genesys PureConnect (discontinued) Screenshots
Genesys PureConnect (discontinued) Videos
Genesys PureConnect (discontinued) Competitors
- Avaya IP Office
- Cisco
- inContact
Genesys PureConnect (discontinued) Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows |
Mobile Application | iPad Supervisor |
Genesys PureConnect (discontinued) Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(216)Attribute Ratings
- 8.6Likelihood to Renew12 ratings
- 9.1Availability3 ratings
- 8.8Performance3 ratings
- 7.3Usability12 ratings
- 4Support Rating12 ratings
- 8.3Online Training3 ratings
- 8.2In-Person Training4 ratings
- 6.1Implementation Rating7 ratings
- 9Configurability2 ratings
- 8.2Product Scalability3 ratings
- 8.1Ease of integration2 ratings
- 8.8Vendor pre-sale3 ratings
- 8.8Vendor post-sale3 ratings
Reviews
(1-25 of 63)Could have been great, but...
- Agent dashboard
- 60%6.0
- Validate callers
- 80%8.0
- Outbound response
- 90%9.0
- Call forwarding
- 80%8.0
- Warm transfer
- 80%8.0
- Interactive voice response
- 60%6.0
- REST APIs
- 50%5.0
- Call tracking
- 80%8.0
- Inbound call routing
- 80%8.0
- Omnichannel inbound routing
- 80%8.0
- Recording
- 40%4.0
- Quality management
- 40%4.0
- Call analytics
- 10%1.0
- Historical reporting
- 70%7.0
- Live reporting
- 50%5.0
Wondering Why End of Life on PureConnect
- Agent dashboard
- 80%8.0
- Validate callers
- 70%7.0
- Outbound response
- 80%8.0
- Call forwarding
- 80%8.0
- Click-to-call (CTC)
- 80%8.0
- Warm transfer
- 80%8.0
- Predictive dialing
- 80%8.0
- Interactive voice response
- 80%8.0
- REST APIs
- 90%9.0
- Call scripts
- 70%7.0
- Call tracking
- 70%7.0
- Multichannel integration
- 80%8.0
- CRM software integration
- 70%7.0
- Inbound call routing
- 50%5.0
- Omnichannel inbound routing
- 50%5.0
- Recording
- 50%5.0
- Quality management
- 50%5.0
- Call analytics
- 50%5.0
- Historical reporting
- 30%3.0
- Live reporting
- 80%8.0
- Customer surveys
- 80%8.0
- Customer interaction analytics
- 50%5.0
Genesys PureConnect, Oh how I shall miss you!
- Agent dashboard
- 60%6.0
- Call forwarding
- 70%7.0
- Warm transfer
- 90%9.0
- Interactive voice response
- 100%10.0
- Call scripts
- 100%10.0
- Call tracking
- 80%8.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 90%9.0
Amazing on-premise or hosted solution
- Agent dashboard
- 70%7.0
- Validate callers
- 60%6.0
- Outbound response
- 60%6.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 70%7.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 70%7.0
- Interactive voice response
- 70%7.0
- REST APIs
- 70%7.0
- Call scripts
- 70%7.0
- Call tracking
- 90%9.0
- Multichannel integration
- 70%7.0
- CRM software integration
- 80%8.0
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 100%10.0
- Quality management
- 90%9.0
- Call analytics
- 90%9.0
- Historical reporting
- 90%9.0
- Live reporting
- 90%9.0
- Customer surveys
- 70%7.0
- Customer interaction analytics
- 70%7.0
Genesys PureConnect Review
- Agent dashboard
- 30%3.0
- Validate callers
- 70%7.0
- Outbound response
- 80%8.0
- Call forwarding
- 80%8.0
- Click-to-call (CTC)
- 40%4.0
- Warm transfer
- 80%8.0
- Predictive dialing
- 80%8.0
- Interactive voice response
- 90%9.0
- REST APIs
- 100%10.0
- Call scripts
- 80%8.0
- Call tracking
- 90%9.0
- Multichannel integration
- 80%8.0
- CRM software integration
- 80%8.0
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 90%9.0
- Quality management
- 60%6.0
- Call analytics
- 80%8.0
- Historical reporting
- 70%7.0
- Live reporting
- 90%9.0
- Customer surveys
- 60%6.0
- Customer interaction analytics
- 60%6.0
Our path to the best customer experience
- Agent dashboard
- 80%8.0
- Validate callers
- 90%9.0
- Outbound response
- 90%9.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 70%7.0
- Predictive dialing
- 80%8.0
- Interactive voice response
- 80%8.0
- REST APIs
- 90%9.0
- Call scripts
- 70%7.0
- Call tracking
- 80%8.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 100%10.0
- Inbound call routing
- 80%8.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 70%7.0
- Historical reporting
- 70%7.0
- Live reporting
- 80%8.0
- Customer surveys
- 80%8.0
- Customer interaction analytics
- 80%8.0
Stable and Adaptable Contact Center Software
- Agent dashboard
- 90%9.0
- Validate callers
- 100%10.0
- Call forwarding
- 100%10.0
- Warm transfer
- 100%10.0
- Call tracking
- 80%8.0
PureConnect Feedback
- Agent dashboard
- 70%7.0
- Validate callers
- 80%8.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 90%9.0
- Interactive voice response
- 80%8.0
- Call tracking
- 90%9.0
- Multichannel integration
- 70%7.0
- Inbound call routing
- 80%8.0
- Omnichannel inbound routing
- 80%8.0
- Recording
- 90%9.0
- Quality management
- 80%8.0
- Call analytics
- 70%7.0
- Historical reporting
- 70%7.0
- Live reporting
- 80%8.0
- Customer surveys
- 70%7.0
Fanboy for PureConnect
- Agent dashboard
- 70%7.0
- Validate callers
- 90%9.0
- Outbound response
- 90%9.0
- Call forwarding
- 100%10.0
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- 100%10.0
- Call scripts
- 100%10.0
- Call tracking
- 100%10.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 90%9.0
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- 100%10.0
- Customer interaction analytics
- 100%10.0
GENErations SYStemed
- Agent dashboard
- 100%10.0
- Outbound response
- 100%10.0
- Call forwarding
- 80%8.0
- Warm transfer
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- 60%6.0
- Call scripts
- 90%9.0
- Call tracking
- 70%7.0
- Multichannel integration
- 100%10.0
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 80%8.0
- Recording
- 70%7.0
- Call analytics
- 80%8.0
- Historical reporting
- 70%7.0
- Live reporting
- 60%6.0
- Customer surveys
- 90%9.0
- Customer interaction analytics
- 100%10.0
- Agent dashboard
- 90%9.0
- Outbound response
- 100%10.0
- Call forwarding
- 100%10.0
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Predictive dialing
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- 100%10.0
- Call scripts
- N/AN/A
- Call tracking
- 80%8.0
- Multichannel integration
- 100%10.0
- CRM software integration
- N/AN/A
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 80%8.0
- Historical reporting
- 80%8.0
- Live reporting
- 80%8.0
- Customer surveys
- 80%8.0
- Customer interaction analytics
- N/AN/A
PureConnect - Worth connecting to this!
- Agent dashboard
- 70%7.0
- Outbound response
- 80%8.0
- Call forwarding
- 80%8.0
- Click-to-call (CTC)
- 70%7.0
- Warm transfer
- 80%8.0
- Predictive dialing
- 70%7.0
- Interactive voice response
- N/AN/A
- REST APIs
- N/AN/A
- Call scripts
- 70%7.0
- Call tracking
- 70%7.0
- Multichannel integration
- 80%8.0
- CRM software integration
- 70%7.0
- Inbound call routing
- N/AN/A
- Omnichannel inbound routing
- N/AN/A
- Recording
- N/AN/A
- Quality management
- N/AN/A
- Call analytics
- N/AN/A
- Historical reporting
- N/AN/A
- Live reporting
- N/AN/A
- Customer surveys
- N/AN/A
- Customer interaction analytics
- N/AN/A
Top level view rather than deep dive
- Agent dashboard
- 90%9.0
- Validate callers
- 70%7.0
- Outbound response
- 70%7.0
- Call forwarding
- 80%8.0
- Warm transfer
- 80%8.0
- Predictive dialing
- 80%8.0
- REST APIs
- 90%9.0
- Call scripts
- 60%6.0
- Call tracking
- 90%9.0
- Multichannel integration
- 70%7.0
- CRM software integration
- 80%8.0
- Inbound call routing
- 80%8.0
- Omnichannel inbound routing
- 70%7.0
- Recording
- 90%9.0
- Call analytics
- 70%7.0
- Historical reporting
- 60%6.0
- Live reporting
- 70%7.0
- Customer surveys
- 80%8.0
I highly recommend PureConnect for your contact center solution
- Agent dashboard
- 90%9.0
- Validate callers
- 90%9.0
- Outbound response
- 90%9.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 90%9.0
- Predictive dialing
- 90%9.0
- Interactive voice response
- 90%9.0
- REST APIs
- N/AN/A
- Call scripts
- 90%9.0
- Call tracking
- 90%9.0
- Multichannel integration
- 90%9.0
- CRM software integration
- 90%9.0
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 90%9.0
- Quality management
- 90%9.0
- Call analytics
- 90%9.0
- Historical reporting
- 90%9.0
- Live reporting
- 90%9.0
- Customer surveys
- 90%9.0
- Customer interaction analytics
- 60%6.0
Genesys PureConnect Review
- Validate callers
- 100%10.0
- Call forwarding
- 100%10.0
- Warm transfer
- 100%10.0
- Call tracking
- 100%10.0
- Inbound call routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
- Customer surveys
- 80%8.0
- Customer interaction analytics
- 50%5.0
Great Customer Connect Product
- Agent dashboard
- 90%9.0
- Validate callers
- 80%8.0
- Outbound response
- 80%8.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 90%9.0
- Predictive dialing
- 70%7.0
- Interactive voice response
- 90%9.0
- REST APIs
- 80%8.0
- Call scripts
- 90%9.0
- Call tracking
- 80%8.0
- Multichannel integration
- 90%9.0
- CRM software integration
- 90%9.0
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 90%9.0
- Quality management
- 80%8.0
- Call analytics
- 80%8.0
- Historical reporting
- 80%8.0
- Live reporting
- 80%8.0
- Customer surveys
- 80%8.0
- Customer interaction analytics
- 90%9.0
Loyal CIC advocate
- Agent dashboard
- 90%9.0
- Validate callers
- 90%9.0
- Outbound response
- 90%9.0
- Call forwarding
- 70%7.0
- Click-to-call (CTC)
- 40%4.0
- Warm transfer
- 90%9.0
- Predictive dialing
- 90%9.0
- Interactive voice response
- 90%9.0
- REST APIs
- 70%7.0
- Call scripts
- 70%7.0
- Call tracking
- 60%6.0
- Multichannel integration
- 90%9.0
- CRM software integration
- 60%6.0
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 70%7.0
- Quality management
- 70%7.0
- Call analytics
- 80%8.0
- Historical reporting
- 80%8.0
- Live reporting
- 70%7.0
- Customer surveys
- 70%7.0
- Customer interaction analytics
- 70%7.0
Great on the surface
- Agent dashboard
- 50%5.0
- Call forwarding
- 90%9.0
- Click-to-call (CTC)
- 90%9.0
- Warm transfer
- 60%6.0
- Predictive dialing
- 70%7.0
- Interactive voice response
- 70%7.0
- REST APIs
- 70%7.0
- Call scripts
- 50%5.0
- Call tracking
- 20%2.0
- CRM software integration
- 50%5.0
- Inbound call routing
- 60%6.0
- Recording
- 80%8.0
- Quality management
- 70%7.0
- Call analytics
- 50%5.0
- Historical reporting
- 10%1.0
- Live reporting
- 40%4.0
- Customer surveys
- 60%6.0
- Customer interaction analytics
- 10%1.0
Basic Review
- Agent dashboard
- N/AN/A
- Validate callers
- 30%3.0
- Outbound response
- 50%5.0
- Call forwarding
- N/AN/A
- Click-to-call (CTC)
- 40%4.0
- Warm transfer
- 80%8.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- 30%3.0
- REST APIs
- N/AN/A
- Call scripts
- N/AN/A
- Call tracking
- N/AN/A
- Multichannel integration
- N/AN/A
- CRM software integration
- N/AN/A
- Inbound call routing
- 60%6.0
- Omnichannel inbound routing
- N/AN/A
- Recording
- 100%10.0
- Quality management
- 40%4.0
- Call analytics
- N/AN/A
- Historical reporting
- 20%2.0
- Live reporting
- 20%2.0
- Customer surveys
- 50%5.0
- Customer interaction analytics
- N/AN/A
Genesys, All Software, One Vendor
- Outbound response
- 100%10.0
- Call forwarding
- 100%10.0
- Predictive dialing
- 100%10.0
- Interactive voice response
- 100%10.0
- CRM software integration
- 100%10.0
- Inbound call routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Historical reporting
- 70%7.0
Genesys plus low code equals happy agents and customers
- Agent dashboard
- 70%7.0
- Validate callers
- 90%9.0
- Warm transfer
- 80%8.0
- Interactive voice response
- 90%9.0
- REST APIs
- 100%10.0
- Call tracking
- 90%9.0
- Multichannel integration
- 90%9.0
- CRM software integration
- 80%8.0
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- 90%9.0
- Recording
- 90%9.0
- Quality management
- 90%9.0
- Call analytics
- 90%9.0
- Historical reporting
- 90%9.0
- Live reporting
- 90%9.0
- Customer surveys
- 90%9.0
- Customer interaction analytics
- 90%9.0
Highly customizable, easy to use, easy to implement.
- Validate callers
- 100%10.0
- Call forwarding
- 100%10.0
- Click-to-call (CTC)
- 100%10.0
- Warm transfer
- 100%10.0
- Interactive voice response
- 100%10.0
- REST APIs
- 50%5.0
- Call scripts
- 90%9.0
- Call tracking
- 100%10.0
- Multichannel integration
- 100%10.0
- CRM software integration
- 80%8.0
- Inbound call routing
- 100%10.0
- Omnichannel inbound routing
- 100%10.0
- Recording
- 100%10.0
- Quality management
- 100%10.0
- Call analytics
- 100%10.0
- Historical reporting
- 100%10.0
- Live reporting
- 100%10.0
WFM review of PureConnect
- Agent dashboard
- 60%6.0
- Validate callers
- 60%6.0
- Outbound response
- 40%4.0
- Call forwarding
- 60%6.0
- Click-to-call (CTC)
- 60%6.0
- Warm transfer
- 50%5.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- N/AN/A
- REST APIs
- N/AN/A
- Call scripts
- N/AN/A
- Call tracking
- 50%5.0
- Multichannel integration
- 50%5.0
- CRM software integration
- 50%5.0
- Inbound call routing
- 60%6.0
- Omnichannel inbound routing
- 60%6.0
- Recording
- 60%6.0
- Quality management
- 50%5.0
- Call analytics
- 50%5.0
- Historical reporting
- 50%5.0
- Live reporting
- 50%5.0
- Customer surveys
- 50%5.0
- Customer interaction analytics
- 40%4.0
Valued Technology partner
- Agent dashboard
- 80%8.0
- Validate callers
- 80%8.0
- Outbound response
- N/AN/A
- Call forwarding
- 80%8.0
- Click-to-call (CTC)
- 80%8.0
- Warm transfer
- 80%8.0
- Predictive dialing
- 40%4.0
- Interactive voice response
- 80%8.0
- REST APIs
- N/AN/A
- Call scripts
- 70%7.0
- Call tracking
- 80%8.0
- Multichannel integration
- 80%8.0
- CRM software integration
- 80%8.0
- Inbound call routing
- 80%8.0
- Omnichannel inbound routing
- 80%8.0
- Recording
- 50%5.0
- Quality management
- 80%8.0
- Call analytics
- 70%7.0
- Historical reporting
- 70%7.0
- Live reporting
- 70%7.0
- Customer surveys
- N/AN/A
- Customer interaction analytics
- 70%7.0
I can feel it coming in the air tonight, oh Lord!
- Agent dashboard
- 80%8.0
- Validate callers
- N/AN/A
- Outbound response
- 70%7.0
- Call forwarding
- 80%8.0
- Click-to-call (CTC)
- N/AN/A
- Warm transfer
- 70%7.0
- Predictive dialing
- N/AN/A
- Interactive voice response
- 70%7.0
- REST APIs
- 70%7.0
- Call scripts
- 60%6.0
- Call tracking
- 80%8.0
- Multichannel integration
- 90%9.0
- CRM software integration
- N/AN/A
- Inbound call routing
- 90%9.0
- Omnichannel inbound routing
- N/AN/A
- Recording
- 90%9.0
- Quality management
- 80%8.0
- Call analytics
- 80%8.0
- Historical reporting
- 80%8.0
- Live reporting
- 80%8.0
- Customer surveys
- 70%7.0
- Customer interaction analytics
- N/AN/A