WFM review of PureConnect
August 06, 2019
WFM review of PureConnect
![Anonymous | TrustRadius Reviewer](https://static.trustradius.com/r/b3b88fb8fee6b36f114ba4f859614b50bc7c3380/images/no_photo.png)
Score 5 out of 10
Vetted Review
Verified User
Modules Used
- PureConnect
Overall Satisfaction with Genesys Engage (formerly PureEngage)
It is being used across the organization, however we do still have areas that have not converted. We are able to use both the client based product and the web base product, dependent on CRM used in different areas.
Pros
- End user friendly
- Ease of configuration
- Custom routing
- Multiple platform use
Cons
- Dashboard integration
- WFM software integration
- Stability
Comments
Please log in to join the conversation