Great Customer Connect Product
September 30, 2019
Great Customer Connect Product
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
We have a lot of calls coming from multiple people and Genesys PureConnect really allows us to route it to the right set of people. The cloud version with no downtime has been an absolute blessing. It was earlier being used as part of a department but now it is being implemented across the organization.
Pros
- Integration with existing platforms.
- No downtime on the cloud version
- Ease of use for supervisors and agents
Cons
- Failovers are easily triggered.
- Server turns slow when there are are a lot of use cases.
- Some level of customization for the buttons.
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