Loyal CIC advocate
Overall Satisfaction with Genesys Engage (formerly PureEngage)
We use it as a call center solution for our customer. Conduent is a BPO where you can outsource, for example, your customer service
Pros
- Intelligent call routing
- Stable inbound/ outbound telephony
- All in one suite
Cons
- All in one suite should have CRM functionality
- More flexibility in call data.
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