Basic Review
Overall Satisfaction with Genesys Engage (formerly PureEngage)
PureConnect is our contact centre solution. It allows us to manage customer interactions throughout our organisation. We are developing the strands of the product most beneficial to our business in our contact centre environment, with a view to rolling it out to other touch-points in our customer journey.
Pros
- Blended interaction type routing (emails & calls)
- Skills based routing
- User development of tailored solutions
Cons
- Real-Time views.
- Work-Force management tools
- Reporting & MI
Comments
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