I can feel it coming in the air tonight, oh Lord!
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Genesys PureConnect is mostly used in our Call Center. It has allowed members to schedule/reschedule/cancel trips via phone, chat, email, or IVR self-service.
Pros
- Call Routing
- Call Recordings
- Uptime
Cons
- Support : Better communication
- Better options for bulk editing/skilling
- Wish the Windows registry wasn't used so much for settings
Comments
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