Stable and Adaptable Contact Center Software
June 15, 2021
Stable and Adaptable Contact Center Software
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureConnect
We use [Genesys] PureConnect on prem for our Contact Centers and Help Desk.
Pros
- Stability
- Customizable
- Creates Efficient Contact Centers
Cons
- Continued developer support for old versions.
- Administrator portal could be organized better.
- Built in reporting features have lots of issues.
- It helped us move to WFH easily and efficently.
- Licensing is expensive.
I've only used two other Contact Center software applications in the past years ago that I can't remember the name of right now. But, I do remember years ago when I start to use [Genesys] PureConnect as a [first] level agent that it was way better than the previous software I had used.
Do you think Genesys PureConnect (discontinued) delivers good value for the price?
Not sure
Are you happy with Genesys PureConnect (discontinued)'s feature set?
Yes
Did Genesys PureConnect (discontinued) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys PureConnect (discontinued) go as expected?
I wasn't involved with the implementation phase
Would you buy Genesys PureConnect (discontinued) again?
Yes
Comments
Please log in to join the conversation