Overview
What is Zoom Workplace?
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone,…
Essential workplace software.
Excellent for streamlining communication.
Zoom Workplace - streamline work communications.
Zoom review.
Benefits of Zoom I'm getting
Solid performer in the communication and collaboration space
Zoom Workplace Review
My experience so far with Zoom Workplace
In my opinion, Zoom Workplace is Not Worth The Support and Service Headaches
Fantastic Google Calendar Integrations
High Price, High Value
Zoom Workplace Review!
Best in field
Zoom Workplace review
How Zoom Workplace Differs From Its Competitors
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
- saved time in sending meeting notes to those unable to attend
- helped with writing summary emails
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Zoom AI Companion
Experience Using Zoom Phone
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom has made it easier for …
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Experience Using Zoom Phone
Experience Using Zoom Phone
Experience Using Zoom Phone
Zoom Rooms
Experience Using Zoom Phone
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Zoom Rooms
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Desktop sharing (775)8.181%
- Meeting initiation (761)7.979%
- High quality audio (776)7.575%
- High quality video (777)7.474%
Reviewer Pros & Cons
Video Reviews
18 videos
Pricing
Add-On Zoom Translated Captions
$5
Add-On - Zoom Whiteboard
$24.90
Pro
$149.90
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Performance & Compatibility of Online Events Software
Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
- 7.5High quality audio(776) Ratings
High quality audio connection is consistently available, with few or no interruptions.
- 7.4High quality video(777) Ratings
High quality video connection is consistently available, with few or no interruptions.
Screen Sharing
Features related to remote screen sharing capabilities.
- 8.1Desktop sharing(775) Ratings
Presenters can remotely share a view of their desktop with attendees.
Online Meetings / Events
Features related to hosting and attending meetings and events online.
- 7.5Calendar integration(703) Ratings
Scheduling capabilities integrate with users’ Calendars.
- 7.9Meeting initiation(761) Ratings
Meetings can be easily initiated, whether they are scheduled or on the fly.
- 7.8Record meetings / events(736) Ratings
Meetings and webinars can be recorded for playback.
Online Events Collaboration
Features related to collaboration between attendees during web conferences, webinars, and other online events.
- 7.5Live chat(656) Ratings
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Online Events Security
Features related to the security of meetings and other events held via web conferencing/webinar software.
- 6.9User authentication(572) Ratings
Administrators can require users to authenticate their identities before joining a meeting.
- 7Participant roles & permissions(627) Ratings
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 5.4Hosted PBX(38) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 5.7Multi-level Interactive Voice Response (IVR)(41) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 6.7Directory of employee names(62) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 6.6Answering rules(54) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.2Call recording(66) Ratings
Automatic recording of inbound and outbound calls
- 5.9Call park(45) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 6.5Call screening(48) Ratings
Ability to block numbers or send calls directly to voicemail
- 6.3Message alerts(58) Ratings
Receive SMS and email message notifications for voice and fax messages
- 7.2Business SMS/External Messaging(37) Ratings
Unlimited SMS and/or MMS with clients
- 7.1Voicemail Transcription(49) Ratings
AI-powered voice-to-text transcription of voicemails
Mobile apps
Apps are compatible with mobile devices.
- 8Mobile app for iOS(81) Ratings
App for iPhone and iPad
- 6.6Mobile app for Android(54) Ratings
Android app
Unified Communications Platform and Collaboration
UCaaS platforms allow teams to collaborate internally in one central space.
- 5.9Centralized communications management(58) Ratings
All voice, chat, and video features can be managed from one central platform.
- 6.3Team messaging(56) Ratings
Team members can send each other messages.
- 7.2Team document sharing(50) Ratings
Documents can be shared with other team members.
- 5.9Call and meeting analytics(54) Ratings
Analytics and reporting are available about both calls and meetings.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Zoom Workplace?
Zoom Workplace elevates the experience with Zoom AI Companion included at no additional cost*, enabling employees to be more productive, collaborate better, enhance their skills, and unlock time savings.
Zoom Workplace Features
Cloud PBX Features
- Supported: Hosted PBX
- Supported: Multi-level Interactive Voice Response (IVR)
- Supported: Directory of employee names
Call Management Features
- Supported: Answering rules
- Supported: Call recording
- Supported: Call park
- Supported: Call screening
- Supported: Message alerts
- Supported: Business SMS/External Messaging
- Supported: Voicemail Transcription
Mobile apps Features
- Supported: Mobile app for iOS
- Supported: Mobile app for Android
Performance & Compatibility of Online Events Software Features
- Supported: High quality audio
- Supported: High quality video
Online Meetings / Events Features
- Supported: Scheduling
- Supported: Calendar integration
- Supported: Meeting initiation
- Supported: Record meetings / events
Screen Sharing Features
- Supported: Desktop sharing
Online Events Collaboration Features
- Supported: Live chat
Online Events Security Features
- Supported: User authentication
- Supported: Participant roles & permissions
Unified Communications Platform and Collaboration Features
- Supported: Centralized communications management
- Supported: Team messaging
- Supported: Team document sharing
- Supported: Call and meeting analytics
Zoom Workplace Screenshots
Zoom Workplace Videos
Zoom Workplace Integrations
Zoom Workplace Competitors
Zoom Workplace Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android, Blackberry, Mobile Web |
Supported Countries | North America, South America, Europe, Africa, Asia, Australia |
Supported Languages | English |
Security |
Zoom Workplace Downloadables
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(5389)Attribute Ratings
- 3.5Likelihood to Renew17 ratings
- 10Availability1 rating
- 9Performance2 ratings
- 6.3Usability39 ratings
- 3Support Rating40 ratings
- 9.6Implementation Rating7 ratings
- 7Configurability1 rating
- 10Product Scalability1 rating
- 10Ease of integration1 rating
- 10Vendor pre-sale1 rating
- 10Vendor post-sale1 rating
- 9.2Professional Services8 ratings
- 8Contract Terms and Pricing Model13 ratings
Reviews
(1-25 of 502)Zoom Workplace - streamline work communications.
- Meetings - inhouse and external.
- Group chats.
- Love the screen grab feature for sharing a snippet in chat.
- Zoom captures data from all the various modules. Sometimes, finding what you are looking for can be difficult.
Benefits of Zoom I'm getting
- amazing interface
- great sharing option
- great communication tool
Zoom Workplace Review
- Team Chat
- Polls
- Meeting recordings
- Meeting Summary
- I don't like that the control bar at the bottom of the screen shifts when I open the chat or the participants side bar. It means I cannot open and close without moving my mouse. I think it would be better instead of shrinking the control bar, move items into the More area.
- The Audio options should be Same as System as default
High Price, High Value
- Webinars
- Screen Sharing Collaboration Features
- Engagement Features such as Whiteboard and Polls
- We'd love to see a VoIP Fax service at some point
- Ways to lock down a smaller meeting (
Zoom Workplace for Life
- Chat and availability
- Sharing documents quickly
- Provides ability to have other join a video call quickly
- integration with calendar
- integration with email
- popup messages when not in the program
Zoom the last 4 years
- Share screen
- Copy & paste of invitations
- The App
- The ease of getting to the Passcode & meeting Id
- Letting someone know they have been “invited” inside the app
- Clearness of self & other party
Zoom is Super User Friendly
- Video
- Audio
- Screen Share
- Whiteboard
- Only licensed accounts can schedule on behalf of
- 40 minute meeting minimum made 60 minutes
- updates happen pretty frequently, could be both positive and negative.
Review
- Large meeting rooms that our marcomms team is able to navigate and problem solve with quickly and easily.
- Ability to schedule meetings with internal and external team members for workshops. Provides us with several tools to communicate and share ideas without having to even turn your mic on.
- AI companion to remember points that were made and provide a summary to those who were unable to attend after the meeting.
- It would be nice to be able to turn off or opt in and out of AI companion automatically. For some meetings, an even briefer summary or table would be nice.
- Free translated captions and summaries for workshops with communities that do not speak english as a first language.
- My Zoom Workplace requires me to restart at least once a week or it will cause some issues with crashing. This may be my device.
2. Dislike how it can be confusing to transfer ownership of a reoccurring meeting to another meeting member when they are ooo for a set period of time
3. Like how it is easy to navigate between where the audio is coming from/ your mic source/ camera
Essential utility for remote-first teams
- Video streaming works flawlessly, even for large group conferences
- AI summaries of meetings keep teams organized and in the know
- Clips has been invaluable for sharing quick demos or examples to teammates and clients
- Easier switching from administrative to personal accounts
- More configuration options for placement of floating controls when sharing full screen
- Smoother video in low-bandwidth conditions
Zoom Workplace!
- Connecting individuals
- Analytics
- Feature set
- I don't like that it defaults to camera off for some of my meetings while others it doesn't
- Screen sharing is locked by default sometimes. Not sure why
- Whiteboarding tool is not easy to find
Zoom Workplace for Designers
- annotate on screen
- managing participants, inviting people that weren't on original invite
- chat log and ability to go back to it after mtg
- integration with google calendar changed and sometime doesn't add mtg info
- between the different view options when in a mtg, sometime I lose where annotate and other features are found, esp if I'm not the host
- built-in noise cancellation should be tested; we've used Krisp with mixed results
Zoom Workplace Review
- Allowing all participants to share their screens
- Keep connected regardless or where you are...as long as there is a connection.
- Recording meetings so there is a record of the meeting can be essential.
- I would like to see the use of someone else's screen share.
- Better filter to disguise where you are located.
- Maybe update to show the comment in the persons video box.
A must-have tool
- We love the running meeting chat for large consistent group meetings.
- I appreciate the ease of scheduling from within Google Calendar.
- Emoji reactions have been helpful in large group meetings.
- It's been challenging getting used to the new screen sharing interface. We didn't know we needed to click on the new tab at the top of the screen to view.
- It would be nice to automate reports to go to people after a meeting to recap attendance, etc.
More features like that, please!
Just Zoom Workplace It!
- Video conference
- Desktop sharing
- Chat
- Delegate abilities around scheduling
- Voicemail control via email - double delete is a problem
- Better integration with M365
- Contacts at my fingertips
- Zoom Workplace meetings just a click away
- team chats is so convenient
- Automatic updates instead of having to check for them would be helpful
Zoom Workplace Feedback
- Chat
- Video call
- Phone
- Make easier way contacting Zoom support to get help
- Schedule meetings through Zoom Workplace app
- Make it more clear when something needs to be a specific version to work
- Have them remove all ability to @ mention someone, or allow me to block people from mentioning me
- A serious enhancement would be to allow channels to be made automatically for AD groups (like office wide chats so they don't have to maintain the groups manually)
- Give us ability to remove us from channels and block them from adding us back
Zoom Workplace is a business saver!
- High quality communications (voice/video)
- Reliable quality screen sharing
- Easy connections between staff and clients
- Improve mobile app notifications
Highly Recommend Zoom for your business
- Registrations for our meetings are simple and easy to use for students and team members who sign up for multiple classes
- Screen sharing in Zoom meetings is very helpful, particularly when multiple hosts are different locations need to share their information on screen.
- Surveys and polls help us to measure success in teaching and request feedback from those attending our virtual meetings
- Some built-in features similar to Ecamm or OBS to allow a host to control the way a screen looks
Zoom Workplace is an Essential here!
- Zoom Workplace's meeting tools, such as polls and breakout rooms have been invaluable in our work.
- All meetings always have a high quality user experience, making the learning curve very easy for non-Zoom users.
- The Zoom Cloud feature allows our Operations Team to access any client recording recorded within our company account. Which has proven to be a valuable tool time and time again.
- Sharing sound when sharing screen could be made simpler or more obvious. I've found that many folks have struggled to successfully share sound.
- It would be great to have a timer feature added to Zoom Workplace meetings. Though you can have a countdown clock visible while in Breakouts, I think it would be helpful to be able to use a countdown clock while in the main meeting room.
- I'd love to see Zoom Workplace incorporate some more interactive tools such as Menti. We love using Menti, but it does become tedious to switch from program to program.
Zoom changed the way we work.
- Enbaled us to meeting with clients with an easy to use connection
- It allows better team experiences by having a combined staff meeting
- It has given my team the power to be on the go and never miss a client.
- Some users find it hard to locate the features such as audio sharing
- Some of my older teammembers struggle when the audio doesn't connect and finding how to fix it
- New features require a learning curve
it is suite in our industry to meeting with clients over our complete company coverage. It also enables us to share internal extensions and team chats.
Zoom Workplace review
- Easily assign licenses and keep admin private
- Host large meetings and assign cohost if anyone is to help out with the meeting
- Warnings , for instance audio issues or poor connection
- Sometimes break out rooms can be confusing
- Wish sharing audio selection can still be used if not selected in the beginning
8/10 Would Recommend Over Alternate Products
- Chat feature, great for participant questions or informational links
- Recording meetings for later consumption
- Email client integrations for ease of scheduling meetings
- a Hand Raise feature like what is in Teams would take this to the next level
- The option to have more than 5 video feeds for non-speaking or muted participants without scrolling would be nice, so you can see all participants if the meeting is, say, only 10 people.
- Video calls for small to large groups.
- Easily collaborate and share information from individual machines.
- Consistent connectivity and video/audio quality
- Minimizing update timing or requirements to open a meeting.
- Disabling Apple video gestures as a default.
- Allowing the ability for others to share screens with an approval prompt vs. opening the share screen settings.
Not ideal for urgent matters or last minute impromptu meetings or announcements.
Zoom Review
We also use it for in office video meetings, training, and screen sharing to fix IT issues.
Using screen share eliminates having to reach out to IT company which might take more than a couple of hours to hear back from.
- make it easy to setup new user accounts
- Video conferencing
- sharing ids for others to login to your meeting
- extension list to share with team
- new user emails to not end up on block list every time I create a new account
At our workplace, we use Zoom a lot of our interviews as in person interviews are not the easiest for people to attend. With the texting option too it makes it easier to communicate with people who are needing to setup a job interview vs sending an email.
Best Video Meetings available
- Excellent technology for video meetings
- Backgrounds are good looking and fun
- Screen sharing is easy and we rarely have issues
- Stop making me install updates to Zoom right before a meeting - makes me late to a call