Overview
What is Gong?
Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…
Gong - The Sales Persons Helpful Assistant
Best product for sales
The assistant you need!
Great, actionable AI insights into the customer voice across the journey
Review of Gong as an end-user (account executive).
Hit the nail on the...Gong
Good product if you have the time to spent on it
Innovative tool that continues to save reps value time
Best app for any Sales or CS team that wants to learn from their interactions
- Recording the call and registering …
Great Tool for CSMs
Gong is a great tool to have at your disposal
Gong is a MUST HAVE for your sales organization
Gong review by Business apps manager
Amazing transparency for sales managers
How Gong Differs From Its Competitors
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
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Relevant and Accurate Insights
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Relevant and Accurate Insights
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Relevant and Accurate Insights
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Relevant and Accurate Insights
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Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Gong knows for each …
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
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Relevant and Accurate Insights
Market Trends
As well, just listening to call reviews or auditing for keywords can help take pulse checks on the market or customer base at large.
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Market Trends
Relevant and Accurate Insights
Market Trends
Relevant and Accurate Insights
Market Trends
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call Recording Playback (7)9.696%
- Speech-to-Text Transcription (7)8.181%
- Keyword Detection (7)8.080%
- Sentiment Analysis (6)7.272%
Reviewer Pros & Cons
Video Reviews
9 videos
Pricing
What is Gong?
Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is CallTrackingMetrics?
CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.
What is Exotel?
Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.
Features
Conversation Intelligence Software Features
Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.
- 8.1Speech-to-Text Transcription(7) Ratings
Automatically transcribes audio recordings of conversations into text for easy review and analysis.
- 8Keyword Detection(7) Ratings
Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.
- 7.2Sentiment Analysis(6) Ratings
Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.
- 8.8Speaker Diarization(6) Ratings
Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.
- 9.6Call Recording Playback(7) Ratings
Enables users to listen to recorded conversations for additional context and verification of the transcribed content.
- 7.3Call Summarization(6) Ratings
Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.
- 7Conversion Metrics(6) Ratings
Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.
- 8.5Keyword Search & Retrieval(6) Ratings
Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.
- 8.8Call Tagging(6) Ratings
Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.
- 6.3Integration with CRM Systems(6) Ratings
Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Gong?
The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.
Gong Screenshots
Gong Videos
Gong Integrations
- Ambition
- Clari
- Domo
- productboard
- Seismic
- Slack
- Tonkean
- Tray.io
- Workato
- Zapier
- Zoom Workplace
- DialSource
- Google Meet
- Google Workspace
- HubSpot CRM
- Klue
- Seismic Learning
- Microsoft Teams
- Salesloft
- Aircall
- Amazon Connect
- BigID
- Brainshark
- CallRail
- ClearSlide
- CloudTalk
- ConnectAndSell
- Five9
- FrontSpin
- Fuze
- Groove, a Clari company
- Highspot
- Join.me (discontinued)
- Orum
- Outplay
- Proposify
- Rippling
- MiCloud Connect
- Skype
- Talkdesk
- Dialpad Ai Meetings
- Vidyard
- Ytel
- Appointlet
- Atrium
- Microsoft Dynamics 365
- Demodesk
- Mobile2CRM
- Truly
- Gong for Outreach
- Zendesk
- Cisco Webex Meetings
- Gong Automation Rules
- Office 365
- Outreach Voice
- 8x8
- BlueJeans
- Chase Data
- Close.io
- Crayon
- Dialpad
- Digideck
- e4enable
- EverAfter
- EvolveIP
- Gainsight
- Genesys
- Gong Tile for Outreach
- GoToMeeting
- HubSpot Telephony System
- inContact
- LevelJump
- Managr
- Marketo Sales Engage
- NetSapiens
- Nextiva
- Okta
- Playbooks by InsideSales
- ReadyMode
- Red Box
- RingCentrral
- RingCentral Engage
- RingCentral Office
- RingDNA
- Salesforce Lightning
- Salesforce Provisioning
- Sendbloom
- Tray
- Twilio Flex
- Velocify
- VocalIP
- Vonage
- Xant
- Zendesk
Gong Competitors
Gong Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Languages | Arabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish |
Gong Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(824)Attribute Ratings
- 8.7Likelihood to Renew10 ratings
- 9.1Availability1 rating
- 9.1Performance1 rating
- 9Usability220 ratings
- 9.6Support Rating99 ratings
- 8.8Implementation Rating5 ratings
- 9.1Configurability1 rating
- 9.1Product Scalability1 rating
- 9.1Ease of integration1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
- 9.1Contract Terms and Pricing Model1 rating
Reviews
(1-5 of 5)Gong is Great!
- Data and Analytics
- Recordings
- Feedback
- Next Steps
- Nothing I can think of at this time
- ROI
- Next Steps
- Skills
- recordings
- analytics
- sharing recordings with prospects/customers
- keeping notes
- helping with next steps
- still figuring out
- Other
- Don't know
- not involved
- recording
- analytics
- sharing
- none
Best Tool For Top Reps (A Must Have)
- Pipeline Management
- Data Syncing to Salesforce
- Upload speed can be slow following a call
- More closed deals - at least 100k ARR for myself alone
- speed
- ease of use
- customer access
- accuracy
- forecasting
- talk ratio
- pipeline managment
- CRM syncing
- Evaluating potential customers (gong connecting ppl)
- More forcast accuracy
- AI for calls
- Product Features
- Product Usability
- Don't know
- not involved in this project - no info to share
- limited items on main screen (filtered well)
- Ability to sort by customer, company, opp, etc...
- Okta integration
- Forecasting can be a little complex (auto sub the numbers would be great)
Gong - worth the investment for more sales
- Translates talk to text
- Easy to use and share with external prospects
- Talk time comparison
- Easy to share internally to strategize
- Sometimes the talk to text translation is a bit off
- More sales
- Go back and review calls that I didn't take notes on
- Share specific questions from the customer mouth to engineers for answers and context
- Sales - review calls with internal counter parts and prospects
- Sales - training
- n/a
- n/a
- Don't know
- n/a
- search
- share
- n/a
will help you hit that Gong
- Keyword saved searches for recordings of calls baed on the parameters you set
- The transcription function is fantastic so you can quickly ctrl + F any relevant info you're looking for without having to listen to the entire call
- The categorization within the call into different speakers or content categories is fantastic
- I think the transcription tool could use a little tweaking or at least enabling a feature for company/industry-specific terms or acronyms so they would be better transcribed
- Saves huge amounts of time of not having to watch through the call to get the relevant info
- Great to learn from others' calls to refine messaging, value prop, and delivery
- Being able to see when the prospects are speaking makes it easy to build follow up messaging around the things they've said verbatim
- Gong recordings for sales calls
- Ability to get transcripts and utilize accurate messaging
- Quickly scan through internal meetings for relevant information
- I really have no idea
- This is nothing something I'm able to answer
- Product Features
- Product Usability
- Don't know
- This is nothing something I'm able to answer
- no training
- Searching for videos
- Searching through transcripts
- Playback features overall
- This is nothing something I'm able to answer
- Unsure
- Unsure
- AppExchange or similar marketplace
- Unsure
- Unsure
Sam's Gong.io review for Thumbtack
- Details of calls
- Teaching tools
- AI that it brings to help with sales ops and training
- Tracking business criticals
- Understanding the usage of our scripting and call flow
- Understanding different techniques and sales styles of reps
- Keeping commissions paid out and in line
- Making sure reps are going over all business criticals
- Sales
- Operations
- RevOPS
- Data collection
- Sales verbiage
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Don't know
- Ease of use
- Navigation
- Syncronization