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SAP SuccessFactors

SAP SuccessFactors

Overview

What is SAP SuccessFactors?

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 48 features
  • Employee demographic data (385)
    8.1
    81%
  • Employment history (391)
    8.0
    80%
  • Organizational charting (406)
    7.9
    79%
  • Job profiles and administration (379)
    7.4
    74%

Reviewer Pros & Cons

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.pcmag.com/reviews/sap…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $85 per year Up to 100 Employees
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Product Demos

SAP SuccessFactors Solutions for Core HR, Time, and Payroll Product Tour

www.sap.com

Joule Product Tour

www.sap.com
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Features

Human Resource Management

Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.

7.6
Avg 7.9

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

8
Avg 8.0

Leave and Attendance Management

Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.

8.4
Avg 8.1

Employee Self Service

Employee portal allowing employees to view and update their personal information.

8
Avg 8.1

Asset Management

Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.

8.4
Avg 7.8

HR Reporting

Pre-built and custom reports, and integration with external data.

6.4
Avg 7.6

Onboarding

Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.

7.8
Avg 8.0

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

8.3
Avg 8.2

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

8.1
Avg 8.0

Succession Planning

Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.

7.8
Avg 7.9

Recruiting / ATS

Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.

4.1
Avg 7.8
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Product Details

What is SAP SuccessFactors?

SAP SuccessFactors HCM provides cloud-based solutions that connect core HR and payroll, talent management, sales performance management, people analytics, and workforce planning. The SAP SuccessFactors HCM enables users to put an organization's people at the center of everything – with solutions designed to meet their individual needs.

The SAP SuccessFactors Human Capital Management (HCM) covers:
  • Employee Experience Management
  • Core HR and Payroll
  • Talent Management
  • HR Analytics and Workforce Planning
  • Sales Performance Management

SAP SuccessFactors Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View job history
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Succession Planning Features

  • Supported: Create succession plans/pools
  • Supported: Candidate ranking
  • Supported: Candidate search
  • Supported: Candidate development

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Duplicate Candidate Prevention
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

SAP SuccessFactors Screenshots

Screenshot of SAP SuccessFactors Learning, which supports informal and collaborative learningScreenshot of the SuccessFactors LMS experience that puts learning opportunities at the center of business operations and goals.Screenshot of the learning dashboard and metrics in SAP SuccessFactors Learning.Screenshot of the SAP SuccessFactors Opportunity Marketplace.Screenshot of information on employee requests, evaluations, and performance in SAP SuccessFactors Employee Central.

SAP SuccessFactors Video

SAP SuccessFactors 1H 2024 Release Highlights

SAP SuccessFactors Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

SAP SuccessFactors Downloadables

Frequently Asked Questions

SAP SuccessFactors is a suite of HR/HCM products covering these capability areas: core HR and payroll, recruiting and onboarding, learning and development, performance and compensation management, workforce analytics and planning, and employee experience management.

SAP SuccessFactors starts at $85.

Workday Human Capital Management, Oracle Fusion Cloud HCM, and Cornerstone OnDemand are common alternatives for SAP SuccessFactors.

Reviewers rate Approval workflow highest, with a score of 8.6.

The most common users of SAP SuccessFactors are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(1024)

Attribute Ratings

Reviews

(1-25 of 496)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactorss as our Colleague Self Service Platform. SAP SuccessFactors allows MAG to hold a single version of the truth for core people data. SAP SuccessFactors enables MAG to have a holistic view of its people and organisational data. Through SAP SuccessFactors Work Force Analytics we are able to create insightful visualisations on a high number of people data measures which allows business leaders to make key decisions more efficiently.
  • Communication with Customers
  • Half Yearly Release Updates
  • Work Force Analytics
  • Successfactors Support Offering
  • Improved Performance in Report Stories
  • Difficult to extract data into other systems
SAP SuccessFactors support often lets us down
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are currently using SAP SuccessFactors's EC and ECP, we wanted to link our employee data across our EMEA regional employees. We went live in November 2023 and are live in the UK and Poland currently.
  • Keeps the majority of employee information all on the one screen.
  • Encourages self service.
  • Reduces some of the admin heavy tasks.
  • Links in with Finance systems.
  • Payroll module usability, feels slightly dated when digging into how things were calculated.
  • No additional pay run available in the UK, major issue for us
  • Quicker navigation on the employee screen
Manager engagement capabilities
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors with a 7K Headcount. Used to master all core HR data EC, Recruiting, Onboarding, PMGM, WFA, Talent, Compensation available but not fully utilized and restricted by legacy business complexity and data issues. Now, I am trying to unpick some of the original implementations to standardize, simplify, and modernize.
  • Core platform intuitive
  • All capabilities you would expect to see in a HR application
  • Easy to configure changes
  • Customisation is simple using custom MDF and business rules
  • Could do with a modern UX
  • Mobile application not always stable
  • More capability across ER Case Management
I have used other systems (Oracle). SAP SuccessFactors is more stable. The online materials and resources are really useful and there's a huge network of users you can reach out to
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors is my primary HR Platform for employees in circa 30 countries. Modules include; EC, Performance & Goal Management, Succession, Compensation & Recruiting. Enables single source of data for all global entities. Employee & Manager self service for Time & Attendance, Personal Data, Goal Management and Performance Management. Enables integration with IT and Payroll Systems.
  • Goal Management
  • Performance Management
  • Employee Data Maintenance
  • Document Management
  • Consistent Reporting across ALL Modules
SAP SuccessFactors has good broad functionality. SAP SuccessFactors modules available cover most HR processes as well as the employee life cycle. System allows plenty of room for configuring based on global needs. Supports customisation. Allows management of Contingent Workers. More simplified release items and management. Better document management. pre defined 'How to' guides.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors is used in various areas of the business, it has been able to tackle problems around On-boarding, Compensation, Performance Goals. Recently acquired Talent Intelligent Hub and Opportunity Marketplace as a solution piece to manage Talent acquisition and employee Growth
  • On boaridng for new employee
  • Performance Management
  • Employee Self Service Module
  • Recruitment
  • Contractor Management
  • Reporting
SAP SuccessFactors works perfectly for employee on-boarding, however more focus will need to be made on the contractor recruitment and management
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We needed a fully integrated solution for payroll and hr for UK and overseas
  • upgrade processes / information
  • mobile app and access on the move
  • standard improvements and functions
  • org charts and confidential roles
  • story reporting is poor and slow
  • knowing license model and what is available to do what
we have customised SAP SuccessFactors to fit our organisation
Score 3 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors has a fairly light implementation just leveraging absence management across 29 countries
  • Absence Management
  • Guides on how to build technical competency of HR, our business cannot use workbooks to implement change
  • AI to aid configuration specialist, to encourage appropriate naming convention, suggestions on redundant workflows or business rules
  • Stronger integration to other product family like concur
SAP SuccessFactors has provided a lot of innovation into ESS and MSS but not some organisations still are very HR heavy in managing this and now it challenging to know how to join our business against your roadmap
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Employee Central, Performance and Goals, Compensation. Currently finding our Support partner providing poor support for the product.
  • Compensation management
  • Performance review administration
  • Employee Central - all employee information
  • Reporting - often hanging or slow
  • Onboarding - continuous issues which our support partner cannot fix
High volume recruiting - worked well when hiring approx 500 new joiners per month.
Global compensation programme - excellent access to information and data.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors's HR Core, Comp, LMS, EC Payroll, and Careers On a journey of re-implementation across multiple international markets
  • Adaptability for functionality and Busineess Rules
  • High level of configurability
  • LMS administration is cumbersome and difficult in some cases
  • Recruiting for Franchise models can be difficult and could be improved
SAP SuccessFactors has a wide range of operations and could be used for the full gamut of HR /Payroll requirements but is modular so can be used in isolation too
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors as our HRIS to make sure that we have automation of our people processes. This is through Recruitment and employee management.
  • manages candidate flow
  • Captures records
  • Allows us to manage HR processes across locations
  • User ability
  • Interaction
  • Candidate experience
SAP SuccessFactors is good for a large organisation however without dedicated internal support it is hard for a smaller business to use it effectively.
Marcin Wierzcholek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are in the process of implementing SAP SuccessFactors suite across our organisation, including Workzone, Opportunity Marketplace, and Talent Intelligence Hub.
  • Providing new system updates
  • Providing great user experience
  • Overall integration between the modules
My overall user experience with SAP SuccessFactors is great and it's easy to use.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors to run the HR business processes. HR transformation with the SuccessFactors suite
  • Reporting
  • Recruitment
  • Employee central
  • Onboarding
I give SAP SuccessFactors a 10/10 for all HR processes it handles.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently, we use SAP SuccessFactors's Learning and TIH modules. We are looking to use EC and ECP, but skeptical on how customizations that have been setup in our system would be done in the new world.
  • User Interface
  • Availability
  • Various HR modules integrated at one place
  • Add options to do more custom programs
I give SAP SuccessFactors a ten out of ten because all our HR modules integrated are in one place.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors for Performance & Goals, Recruitment, and Succession
  • Org Chart
  • Candidate progression
  • Home Page
  • Ability to change / customise
  • Standard reporting - data fields are difficult to find/locate
  • Integrations
SAP SuccessFactors is great if the integration is done but it can be difficult if there are many integrations.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I am an implementation partner. I implement SAP SuccessFactors for customers.
  • Innovation
  • Networking with customers and potential customers
  • Stay ahead of market needs
  • SuccessFactors EC payroll country localisation
SAP SuccessFactors is suitable for large organizations with significant budgets. Less suitable for smaller organizations.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use SAP SuccessFactors's multi-module coverage - employee ec, recruitment, and, performance
  • workflow
  • design
  • security
  • back end complexity
  • knowledge base to confusing
  • steps not always logical
I feel SAP SuccessFactors should work on backend complexity; it can be very hard to learn.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors' implementation allows customers to be on one platform to assist with unified data and reporting.
  • user experience
  • releasing new functionality
  • customer community
  • bringing solution partners eg open text into the ecosystem
SAP SuccessFactors is scalable for large organizations, but some areas, such as payroll, are immature.
Score 7 out of 10
Vetted Review
Verified User
use it to support onboarding/hiring for new employee's to my specific team.
we use it to track the applicants and input feedback.
Then when they join, they also get pushed through to employee status on the platform. I use it only at the start of their employee journey to ensure docuemnts etc is all ok, after that it is more HR team that will use it.
  • ease of use
  • good visiblity
  • collaboration is easy
  • difficult to use
  • not very use friendly
it works well, it does the job, but it is not very use friendly. i do not work in HR, and i just collaborate with that team to hire employee's, so i use the tool not regularly. I found it difficult ot navigate, but the information you can pull is strong.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactor used as Human resource portal to apply leaves, onboarding, annual assessments, goal settings etc. The tool is used to configure employee related various tasks. The workflows can be configured accordingly.
  • It has easy to use UI
  • Quick actions features contains all the useful links with icons
  • We can personalise our tasks accordingly
  • Response time is little higher
  • User interface needs improvement in terms of icons
  • Search feature needs improvement to give appropriate results
SAP SuccessFactors is primarily used for requesting time-off, annual assessments, training, on-boarding users etc. It is a one stop solution for configuration of HR related activities in a organisation. It is not appropriate to vendors or any third parties in the organization. It is only focused on the employees in the organisation.
Lakshay Dogra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
SAP SuccessFactors is helping us integrate all employee management tools in one. It helps us integrate learning for the employees, tracking and approving leave application and also track employee development discussions in one place. As a manager it helps me track data for all the employees in just one place and further helps me in planning.
  • Leave tracking
  • PDP discussions
  • Employee transfers
  • Learning module tracking
  • Combined data for entire time
  • Notification for overdue learning courses
  • Real time employee leave mapping
SAP SuccessFactors is best suited for all the employee management activities, like leave approval, employee transfer initiation and employee learning module. But it is less appropriate to showcase employee directory with unnecessary information, and following up on PDP (partner development plan) discussions. But having it all in one place is convenient.
Elli Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The baseline SAP SuccessFactors product covers the majority of the basic requirements that large enterprises will have, this program helps you to manage all of your workers' and organizations' data in one place; it is quite handy and has a user-friendly design; the ease of use makes it a terrific tool. In terms of your career objectives, learning, profile management, and goals for the next assessment cycle, the system is uncomplicated; in essence, it enhances your whole performance management and employee-focused platform.
  • Promoting greater Accountability
  • Promoting greater transparency
  • Automating recruitment cycle
  • Promote quick trunaround time
  • Improved accuracy in reports
  • Logging in on mobile is a complicated process
  • Lagging while searching candidiates
  • Time consuming to set up forms for different countries
SAP Success Factors has a robust framework which makes it an absolute platform for scaling and scaled companies, including the ones of larger sizes. Success Factors is contributing to maintain the data quality and automated workflows. SF had almost automated every single HR process which has removed the manual intervention altogether. It's time consuming to implement so if you're loooking for a quick fix or quick results it may not be for you.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
My organization uses SAP SuccessFactors employee time sheets to record work hours, absences and all other issues related to work time, to record employee goals and to track employee progress. It is also used for Pay records and to record bonuses and potential increases to employee pay. The employees can also use it to keep track of their team member's time off to plan better and have backups if needed.
  • Goals recording and Tracking
  • Time sheets records
  • Pay history records
  • Position change record for all staff
  • The goals section can be simplified a bit. it is a bit confusing when setting new goals when you have history of goals. It is easy to make a mistake and edit the old goal while thinking that you are creating a new one.
  • For the employee time off section, the visual is a bit hard to understand. It might help to have little notes explaining that it can be viewed daily, weekly or monthly.
  • The pay section under employee general info should have the hide option. It should automatically hide upon login to avoid that info being shown to someone looking at the screen of the employee with their account open.
For well suited, I will say record keeping on the employee hours worked, employee's work history in the sense of their starting level in the organization, how long they have worked there and how much they have progressed within that time. The ability to view the pay easily as well as bonuses is also good.
For less appropriate scenarios, there are not really any that I can think of right now.
March 22, 2024

SAP SuccessFactors

Score 8 out of 10
Vetted Review
Verified User
Incentivized
For all Hr functions - recruiting, performance reviews, org structure. Also salary information, training for the organization.
  • Performance reviews
  • Recruiting
  • Org chart
  • Better views of salary data
  • More workflow for recruiting
Display of org charts is very well done. Move of personnel between org charts.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors for our training and hiring
  • Training
  • Interview feedback
  • Tracking of training
  • PDF note training
  • Interactive trainings
  • More options to capture information about interview
For training part where they can be easily scheduled for colleagues and tracked
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We use SAP SuccessFactors for the LMS, Goals, Performance reviews, and personal development areas. The only problems I see are the way performance reviews are structured. Maybe a best practices with this module would be great to simplify and standardize the process.
  • Learning
  • Profile
  • Recruitment
  • Performance Reviews
  • Goals
Well suited for the learning hub.
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