Great!
June 03, 2024

Great!

Victoria Nahley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat

Overall Satisfaction with Zoom Workplace

Zoom Workplace allows us to connect virtually for our classrooms so we can provide legal training to lawyers throughout the world. We also meet virtually with our team so we can connect even though we are spread out throughout the United States. We are also able to engage clients efficiently and without a cost even though they are in other areas. We use it for Sales, internal meetings and e-learning for our clients.

Pros

  • it is not very laggy, which is a problem on other video conferencing
  • i love the chat feature that allows us to be connected and send messages during Zoom Workplace to not interrupt people

Cons

  • Sometimes there are audio issues with people logging in. Make it easier to address/assist people
  • easier to find phone number for dial in
  • I wish the blur was better (like GMeet), it makes me look like a floating head!
  • cheap to meet clients instead of flying out so cost savings
  • save teams from manual work due to integrations
  • Improve remote collaboration for our team
Google Meet doesn’t feel as professional to me as Zoom Workplace and Teams feels like it has the least features of all. I think overall that Zoom Workplace is better than both though Google Meet is a cost effective alternative.

Do you think Zoom Workplace delivers good value for the price?

Yes

Are you happy with Zoom Workplace's feature set?

Yes

Did Zoom Workplace live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Zoom Workplace go as expected?

I wasn't involved with the implementation phase

Would you buy Zoom Workplace again?

Yes

It's honestly great for meetings internally and externally. I cant think of situations where it doesn't work well or is less appropriate. The fact you can record or not and can dial in or be on camera makes it versatile.

Zoom Workplace Feature Ratings

Not Rated
Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
Directory of employee names
Not Rated
10.0
Answering rules
Not Rated
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
10
10.0
Mobile app for iOS
10
Mobile app for Android
Not Rated
9.0
High quality audio
8
High quality video
10
9.0
Calendar integration
10
Meeting initiation
7
Record meetings / events
10
10.0
Desktop sharing
10
10.0
Live chat
10
10.0
User authentication
10
Participant roles & permissions
10
10.0
Centralized communications management
10
Team messaging
10
Team document sharing
10
Call and meeting analytics
10

Using Zoom Workplace

15 - Customer Success, Marketing, Sales, Tech, Exec
2 - Web development, coding, software engineers
  • E-learning (classrooms)
  • Collaboration
  • Meet clients
  • To help clients train their attorneys across the country or world
I’m not in charge of this but my company finds Zoom Workplace very helpful.

Evaluating Zoom Workplace and Competitors

Not Sure
  • Integration with Other Systems
  • Ease of Use
Integration because we need to use it for Google Workplace but most importantly for our customer learning management system.
N/A - I’m not involved

Zoom Workplace Support

They are quick to help and resolve my problem. They are knowledgeable and also guide me to resources I can use on my own.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None

Comments

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