UserTesting

As a large e-commerce company, our team of 3 UXRs and other UXDs uses UserTesting daily to run studies on every aspect of users' journeys through our digital products. We evaluate both web and app in mobile and desktop cases. By targeting specific audiences, we can trust that UserTesting can bring the voice of representative users to our design decisions.

Testing the usability of prototypes or new features, assessing the fit of propositions, and assessing the clarity of copy—all these help us ship products that are clear and easy to use. We can make those improvements in designs before we actually build them in code. We mainly focus on the usability side, but it can also be good for assessing the needs of certain customer segments.

We mainly use UserTesting for two things: 1. Product discovery (generative research) on customer insights to find pain points and evaluate high-level product/feature ideas or terminology feedback, and 2. Evaluative research, such as doing usability evaluations of clickable prototypes to test for intuitiveness or to get feedback on feature ideas shown through text descriptions and/or mocked-up screenshots.

UserTesting is used across the user experience team at my company to answer the research questions that we have across our product teams that we support. We use it for a variety of research methods from unmoderated to moderated, generative to evaluative, and more. The problems that the platform helps us solve are the ability to test our assumptions and quickly gain feedback on design concepts that influences the product decisions that our teams makes.

We use it to perform unmoderated user testing from time to time and organize individual interviews with customers. UserTesting provide us with access to an open-market customer base outside of our existing customers.

We use it to test our future design and concept. We like to use the preference testing template for this type of need. We also use it to test our current product to see if improvements can be made. UserTesting gives us a chance to validate our assumptions or test new ideas faster than an individual interview or another type of testing. It's a big time saver for us.

I work in UX content design, so I use the platform for A/B, comprehension, and validation testing. It really helps me do what I consider an essential part of my job: getting our content in front of real users before we commit it to the live product. That helps me justify some of the content decisions we make.

As a UX Researcher, I employ UserTesting in my daily flow. I launch a number of qualitative studies, and UserTesting has not failed me ONCE in recruiting participants who meet my stringent criteria within tight deadlines. The transcription tool that writes out participants' feedback is also incredibly helpful in my analysis and synthesis process.

We've been using UserTesting to close the gaps in our understanding of customer behavior - this has been done through usability tests, card sorting, surveys, preference testing, and gathering insights using some of the UserTesting templates. It's always easy to set up a test, and the participant feedback has been excellent. The ability to summarize with AI and create highlight reels has been helpful in sharing our findings with stakeholders and leadership. This year we are looking to expand the scope of what we use UserTesting for beyond digital products and incorporate user research into more areas of our company, which also allow us to stretch ourselves creatively with how we test. Very exciting stuff and thankful to have a solid foundation with UserTesting's tools.

At our German mobile games company, we use UserTesting extensively to improve the user experience and interface design. This tool allows us to reach specific target audiences, allowing them to offer real-time feedback on our mobile game prototypes via recorded audio and screen activity. Our use case for user testing includes everything from pre-launch idea testing to post-launch game enhancement. We investigate responses to game pitches or early prototypes during the concept phase. We test increasingly polished iterations of the games as production moves forward, concentrating on certain features like character design, stage difficulty, and UI options. We use UserTesting even after the game launches to improve it according to how players engage with various aspects/features of the game—which is frequently surprising.

I am the Lead UX UI Designer on our team, and sit under the CRO team. UserTesting has been invaluable to us, has assisted us through multiple rounds of design iterations on our biggest project to date, Checkout redesign, which has seen a huge uplift and been extremely successful. The tool was used throughout the project to target specific areas of the checkout which would have caused our users issues or confusion and I was able to develop these. I am currently using the tool in the same way to redesign our PDP. It has been used to gain insights into users' experiences of our benchmarked competitors, as well as our current PDP. The tool is used throughout our CRO monthly testing cycle where designs for tests are usertested in short test forms to refine designs. We also use Content Square as a data tool, and are able to gain qualitative insights from UserTesting where we see looping behaviours or rage clicks on the site. We will be progressing to using surveys and interviews as our scope increases, particularly to further understand customer journeys, inspirations, motivations and frustrations.

UX team uses UserTesting to conduct research daily, actively involving users in our design process

We are using UserTesting at [...] to speed up and scale up our learning capabilities and build the bank the world loves to use.

UserTesting helps us to gather quick feedback on our designs and product direction as well as deep dive into different money and wealth management topics.

It helps us learn as a team and eventualy make better product and design decisions.

UserTesting is helpful for us to get feedback on changes we would like to make in our user interfaces. The participants in studies help us learn which UX/UI is preferred and which UX/UI leads to more efficient and successful task completion. It's a very helpful tool to get rapid feedback. That allows us to iterate and test again, quickly, which is essential for our product teams.

UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my team. I start by defining clear goals for my user testing session. What specific questions do I have about user behaviour? UserTesting offers its participant pool, or I can recruit my testers based on my target audience. Once participants are selected, I'll create a test scenario with tasks for users to complete while interacting with the interface. The beauty of UserTesting is that it facilitates remote, unmoderated sessions. Users complete the tasks on their own while recording their screen and audio. This allows me to observe genuine user reactions and thought processes without influencing their experience. After the test, UserTesting provides recordings of each participant's session. I can watch them individually or share them with my team. As I analyze the recordings, I pay attention to areas where users struggle or hesitate. This can reveal issues with the interface's usability. UserTesting also offers tools to highlight key moments and create clips for easy reference and discussion with my colleagues. By synthesizing the findings from the user testing sessions, I can identify opportunities to improve the user experience. UserTesting empowers my organization to make data-driven decisions based on real user behaviour.

Using it mainly for evaluative research for our website and app as well as more generative research via interviews. It helps us with the ease of recruitment to talk to our users, streamlining research operations through screener templates and study templates, and hosting videos or results to easily share with stakeholders.

UserTesting has allowed us to identify challenges users are having and address them before going to market. Its intuitive and robust features simplify our research processes and allows us to collaborate effortlessly across the organization. The support team has been incredible for our needs and continues to support us across our ever changing business needs.

My team uses UserTesting to conduct moderated and unmoderated usability testing and interviews. The platform solves for not having to manage your own recruitment and incentivization processes. It also helps with the recording and analysis process post-facilitation.

We use UserZoom, recently acquired by UserTesting. It's an efficient tool for completing concept tests and usability tests quickly and effectively - completely removes lengthy participant recruitment processes.

Our team has been leveraging usertesting.com for conducting all the unmoderated and moderated research. The tool is pretty intuitive and helps our designer able to conduct the unmoderated tests without any support. The team at usertesting.com has been immensely helpful in working with us in putting together the right set of documentation which standardizes our overall research operations. Their acquisition of UserZoom has also integrated all our userbase into one. I highly recommend usertesting.com to others! We did evaluate other tools but the quality of the product, easy integration w/Figma and their Support system makes this an absolute 10/10!

UserTesting gives us access to general consumer panels that we otherwise would have no way to communicate with, let alone efficiently recruit for research. UserTesting also allows us to conduct a variety of methods including (but not limited to) moderated interviews, unmoderated usability testing, cart sorts, and more. One of the features we find most beneficial with UserTesting is its out-of-the-box panel filtration and custom screening capabilities, both of which help us recruit the most appropriate research candidates based on learning objectives and timelines.

As a UX Designer, I have completed an internal course that allows me to set up my own tests with the guidance of an assigned UX Researcher. I mainly use UserTesting to test design concepts we are currently ideating on to learn how participants interact with our prototypes. So far I have launched unmoderated card sorts and usability tests and both have helped give me the information I need to either start designing solutions, or go forward with the solution I had already proposed.

Evaluating new product features with real users: UserTesting helps us gather feedback on new product features before they are released to the general public. We create tests for specific user flows and invite participants to provide feedback on their experience using the feature. This allows us to identify any issues or pain points early on and make necessary adjustments before releasing the feature.

We use it mostly to save time on Research Operations like unmoderated usability tests and consumer videos. We also use it for Usability metrics like SUS. I really like the capability of using their network recruitment base with the screener feature that saves me also time for quality feedbacks and video consumers.

I use it for quick unmoderated user feedback on live sites and prototypes. We use the feedback to guide development decisions to make sure that they are in line with user needs and goals.