UserTesting helps guide teams towards quicker insights!
Updated February 13, 2024
UserTesting helps guide teams towards quicker insights!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
UserTesting is used across the user experience team at my company to answer the research questions that we have across our product teams that we support. We use it for a variety of research methods from unmoderated to moderated, generative to evaluative, and more. The problems that the platform helps us solve are the ability to test our assumptions and quickly gain feedback on design concepts that influences the product decisions that our teams makes.
- Finding niche audiences
- Ability to collaborate with other UX teammates or product partners
- Quickly getting insights
- Expanding their panel of healthcare users and customers
- Better validation that users are who they say they are
- More accurate and helpful sentiment analysis on sessions
- Buy in for UX due to speed of study quotas
- Changing the perception that UX slows the process down
Being able to quickly collect user and customer feedback has allowed UX to better engrain in the product development process at our company, help the org make more informed strategy decisions, and has overall improved the experience of our products and services.
UserTesting allows for a quicker recruiting process for our studies. Additionally, UserTesting has more unmoderated research features and capabilities. I think that their payment model is also easier than UserInterviews. We typically user UserTesting for reaching our hard to reach segments and recruiting prospective users not already within our product user population.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of UserTesting go as expected?
I wasn't involved with the implementation phase
Would you buy UserTesting again?
Yes