The best research tool
Updated May 10, 2024
The best research tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
UX team uses UserTesting to conduct research daily, actively involving users in our design process
- Usability test of prototypes and live products
- Card sort -tree test for findability assessment
- Interviews to gain in-depth understanding to the whys
- The auto-generated HLR from the metrics tab should be editable, it will save research so much time with creating reels.
- Increased conversion
- Increased customer satisfaction
- Increased customer engagements
Yes, it has been easy recruiting target audiences of test.
Do you think UserTesting delivers good value for the price?
Yes
Are you happy with UserTesting's feature set?
Yes
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
Yes
Would you buy UserTesting again?
Yes
Using UserTesting
10 - UX team
2 - Non UX researchers
UserTesting Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Extra support of UX researchers
Yes - Sort of
Having several research methods features to choose to gain user insights.