UserTesting

We use UserTesting mainly to conduct unmoderated usability tests. Since we practice agile, we must frequently launch tests every week or every other week to receive user feedback and gain insights so the design team can work on them. What's good about UserTesting is that it doesn't take long until participants complete the test (unless you are screening for niche users), so you can launch the test, go for a walk, and then come back to analyze the data.

Testing the usability of prototypes or new features, assessing the fit of propositions, and assessing the clarity of copy—all these help us ship products that are clear and easy to use. We can make those improvements in designs before we actually build them in code. We mainly focus on the usability side, but it can also be good for assessing the needs of certain customer segments.

We mainly use UserTesting for two things: 1. Product discovery (generative research) on customer insights to find pain points and evaluate high-level product/feature ideas or terminology feedback, and 2. Evaluative research, such as doing usability evaluations of clickable prototypes to test for intuitiveness or to get feedback on feature ideas shown through text descriptions and/or mocked-up screenshots.

User Testing is great for ironing out process flows and issues. I've also used them as an outside tester on their surveys app, and while they don't have much testing available for African countries, the ones that I have been able to do were enjoyable. Being paid for my tests is always an efficient process, and they always deliver on their promises.

UserTesting is used across the user experience team at my company to answer the research questions that we have across our product teams that we support. We use it for a variety of research methods from unmoderated to moderated, generative to evaluative, and more. The problems that the platform helps us solve are the ability to test our assumptions and quickly gain feedback on design concepts that influences the product decisions that our teams makes.

We use it to perform unmoderated user testing from time to time and organize individual interviews with customers. UserTesting provide us with access to an open-market customer base outside of our existing customers.

I work in UX content design, so I use the platform for A/B, comprehension, and validation testing. It really helps me do what I consider an essential part of my job: getting our content in front of real users before we commit it to the live product. That helps me justify some of the content decisions we make.

As a UX Researcher, I employ UserTesting in my daily flow. I launch a number of qualitative studies, and UserTesting has not failed me ONCE in recruiting participants who meet my stringent criteria within tight deadlines. The transcription tool that writes out participants' feedback is also incredibly helpful in my analysis and synthesis process.

We primarily use UserTesting to validate, evaluate and test product design problems. Sometimes we use it to validate a more modern experience, other times we use it to test new experiences that have been designed to address specifical problems within the user journey. We test products as a lower fidelity test before we do live site AB testing and eventually deploy new experiences globally.

We've been using UserTesting to close the gaps in our understanding of customer behavior - this has been done through usability tests, card sorting, surveys, preference testing, and gathering insights using some of the UserTesting templates. It's always easy to set up a test, and the participant feedback has been excellent. The ability to summarize with AI and create highlight reels has been helpful in sharing our findings with stakeholders and leadership. This year we are looking to expand the scope of what we use UserTesting for beyond digital products and incorporate user research into more areas of our company, which also allow us to stretch ourselves creatively with how we test. Very exciting stuff and thankful to have a solid foundation with UserTesting's tools.

At our German mobile games company, we use UserTesting extensively to improve the user experience and interface design. This tool allows us to reach specific target audiences, allowing them to offer real-time feedback on our mobile game prototypes via recorded audio and screen activity. Our use case for user testing includes everything from pre-launch idea testing to post-launch game enhancement. We investigate responses to game pitches or early prototypes during the concept phase. We test increasingly polished iterations of the games as production moves forward, concentrating on certain features like character design, stage difficulty, and UI options. We use UserTesting even after the game launches to improve it according to how players engage with various aspects/features of the game—which is frequently surprising.

I am the Lead UX UI Designer on our team, and sit under the CRO team. UserTesting has been invaluable to us, has assisted us through multiple rounds of design iterations on our biggest project to date, Checkout redesign, which has seen a huge uplift and been extremely successful. The tool was used throughout the project to target specific areas of the checkout which would have caused our users issues or confusion and I was able to develop these. I am currently using the tool in the same way to redesign our PDP. It has been used to gain insights into users' experiences of our benchmarked competitors, as well as our current PDP. The tool is used throughout our CRO monthly testing cycle where designs for tests are usertested in short test forms to refine designs. We also use Content Square as a data tool, and are able to gain qualitative insights from UserTesting where we see looping behaviours or rage clicks on the site. We will be progressing to using surveys and interviews as our scope increases, particularly to further understand customer journeys, inspirations, motivations and frustrations.

UX team uses UserTesting to conduct research daily, actively involving users in our design process

UserTesting can be a powerful tool to understand how real people experience my organization's software. Here's how I leverage it within my team. I start by defining clear goals for my user testing session. What specific questions do I have about user behaviour? UserTesting offers its participant pool, or I can recruit my testers based on my target audience. Once participants are selected, I'll create a test scenario with tasks for users to complete while interacting with the interface. The beauty of UserTesting is that it facilitates remote, unmoderated sessions. Users complete the tasks on their own while recording their screen and audio. This allows me to observe genuine user reactions and thought processes without influencing their experience. After the test, UserTesting provides recordings of each participant's session. I can watch them individually or share them with my team. As I analyze the recordings, I pay attention to areas where users struggle or hesitate. This can reveal issues with the interface's usability. UserTesting also offers tools to highlight key moments and create clips for easy reference and discussion with my colleagues. By synthesizing the findings from the user testing sessions, I can identify opportunities to improve the user experience. UserTesting empowers my organization to make data-driven decisions based on real user behaviour.

Using it mainly for evaluative research for our website and app as well as more generative research via interviews. It helps us with the ease of recruitment to talk to our users, streamlining research operations through screener templates and study templates, and hosting videos or results to easily share with stakeholders.

Our UX/UI team uses UserTesting regularly to conduct research studies. We have used different features, from unmoderated tests like A/B testing or prototype tests to live User Interviews. We enjoy the pool of candidates that are found within a few minutes of the test launch. Why do we use it? To talk to users within our industry to understand their needs, motivations, and expectations when using products like ours. We believe this tool is currently the best option on the market to combine all of our research efforts. The only struggle is the limited amount of pre-screener questions and the limitations within Canada (provinces/terretories).

UserTesting has allowed us to identify challenges users are having and address them before going to market. Its intuitive and robust features simplify our research processes and allows us to collaborate effortlessly across the organization. The support team has been incredible for our needs and continues to support us across our ever changing business needs.

My team uses UserTesting to conduct moderated and unmoderated usability testing and interviews. The platform solves for not having to manage your own recruitment and incentivization processes. It also helps with the recording and analysis process post-facilitation.

We use UserZoom, recently acquired by UserTesting. It's an efficient tool for completing concept tests and usability tests quickly and effectively - completely removes lengthy participant recruitment processes.

UserTesting gives us access to general consumer panels that we otherwise would have no way to communicate with, let alone efficiently recruit for research. UserTesting also allows us to conduct a variety of methods including (but not limited to) moderated interviews, unmoderated usability testing, cart sorts, and more. One of the features we find most beneficial with UserTesting is its out-of-the-box panel filtration and custom screening capabilities, both of which help us recruit the most appropriate research candidates based on learning objectives and timelines.

UserTesting allows me to create moderated and non-moderated usability tests quickly and easily. I don't need to worry about recruiting participants as they have a very wide range of participants available.

Evaluating new product features with real users: UserTesting helps us gather feedback on new product features before they are released to the general public. We create tests for specific user flows and invite participants to provide feedback on their experience using the feature. This allows us to identify any issues or pain points early on and make necessary adjustments before releasing the feature.

I use it for quick unmoderated user feedback on live sites and prototypes. We use the feedback to guide development decisions to make sure that they are in line with user needs and goals.

At my company, we create prototypes for usability testing. These prototypes might be for our website or internal digital applications. We want to ensure the design is easy to use and intuitive before we put it into production. UserTesting is where we confirm this. We have used monitored and unmonitored testing but mainly use the unmonitored.

I use UserTesting to help evaluate future digital experiences for the CDC website. In the past, I've used it to evaluate prototypes for the Home Depot.com. Basically UserTesting helps the organization make the right decisions before proceeding with the development and coding of the product. The scope of my use case was that it helped me pass along those right decisions back to the organization with the data received from UserTesting sessions that I conducted, moderated and unmoderated.