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SysAid

SysAid

Overview

What is SysAid?

SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

2 videos

SysAid Review: An Integral Tool During The Change of Management Process
02:51
SysAid Review: Performs As A Basic Help Desk Response Tool
02:26
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Pricing

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What is SysAid?

SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.sysaid.com/plans?utm_source…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

SysAid Interactive Product Tour

www.sysaid.com
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

7.7
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

7.9
Avg 8.4
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Product Details

What is SysAid?

The SysAid platform enables organizations to elevate service delivery. Infused with generative AI integrated into every facet of service management, SysAid's interface and fully conversational user experience are designed to bring a paradigm shift in operations. SysAid empowers IT admins and Service Management leaders to improve productivity.

SysAid Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

SysAid Screenshots

Screenshot of the IT Ticketing DashboardScreenshot of the AI ChatbotScreenshot of a Ticket JourneyScreenshot of the Workflow DesignerScreenshot of the interface for monitoring and fine tuningScreenshot of an AI Case SummarizationScreenshot of the AI AuthorScreenshot of Al Intelligent CategorizationScreenshot of the Ai Emailbot

SysAid Video

SysAid for IT Managers

SysAid Integrations

SysAid Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, French, German, Italian, Japanese, Portuguese, Russian, Hebrew, Chinese (Simplified),
Security

Frequently Asked Questions

SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

Reviewers rate Organize and prioritize service tickets and ITSM reports and dashboards and Change requests repository highest, with a score of 8.5.

The most common users of SysAid are from Mid-sized Companies (51-1,000 employees).

SysAid Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)30%
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Comparisons

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Reviews From Top Reviewers

(1-5 of 12)

If you have SysAid, what concern do you have regarding IT?

Rating: 10 out of 10
December 09, 2024
decide how many end users it will be decide how many administrators it will havedecide which database to use define whether the system will be in the cloud or on a local server define who will be the champion who will be the system administrator and who will have all the permissions on the system configuration it is also important to consider that the difference between the modules must be explained

SysAid, a great helpdesk software

Rating: 10 out of 10
December 03, 2024
AC
Vetted Review
Verified User
SysAid
6 years of experience
They should have webinars about the implementation process that serve as a guide for companies, so that the process is easier and can be executed in less time when integrating other services.

Great product with strong ROI.

Rating: 10 out of 10
September 09, 2024
Vetted Review
Verified User
SysAid
12 years of experience
They have a great implementation team
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