NinjaOne

Score9.1 out of 10

169 Reviews and Ratings

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NinjaOne

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What is NinjaOne?

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access. NinjaOne aims to give organizations' employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.

Categories & Use Cases

Media

Screenshot of NinjaRMM network monitoring - NetFlow

Screenshot of NinjaRMM virtual machine monitoring

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Screenshot of the NinjaRMM dashboard

Patch Management
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Category average: 8.6
Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9.1
Activity Monitoring
The product's ability to monitor the activity of individual users, devices, or other entities.
Category average: 8.9

Policy-based automation
Policy-based management is an administrative approach used to simplify the system management by drafting rules to deal with common situations
Category average: 8.5
Network device monitoring
Monitor the real-time performance and health of devices on your network
Category average: 8.1

Steven Edmonds

VP of IT in Information Technology at Paschall Truck Lines (201-500 employees employees)

Use Cases and Deployment Scope

We use NinjaOne daily to keep track of inventory of the hardware and software we have deployed. We push updates to all desktops to keep them up to date with all software, not just Microsoft updates. Once of the best features we use is the remote control part where you can take over a users desktop to either help them with an issue or just remotely work on the PC when the user is not there.

Pros

Remote control of user desktops is top notch. We used to use Teams share but that has limits like when a popup is giving for admin rights. With Teams you do not see that screen and therefore can't login, whereas NinjaOne allows full control and you see any/all popup messages.
Pushing updates for non-Windows updates is a game saver. Most everything we use is already setup in Ninja and you just have to select a box to say to keep them up to date on the desktops.
Software inventory is nice to do checks on what is installed on PC's and to uninstall software that you no longer use or support.

Cons

Android MDM is not there at all currently. We needed a way to lock down users so they could not access email unless they use the MDM and there is no option to do this lockdown currently like Microsoft Intune does out of the box.

Usability

Return on Investment

NinjaOne allows a small team of 3 users support over 400 desktops and keep them up to date and working at peak performance.

Other Software Used

ManageEngine Log360, Freshservice

Andrew Gatlin

Systems Administrator in Information Technology at Danmark Technologies (11-50 employees employees)

Use Cases and Deployment Scope

We currently use NinjaOne to manage 2000+ endpoints across hundreds of customers. It handles our remote access to the devices, OS patching, software patching, and management automation. I have used multiple other RMM solutions in the past, but NinjaOne has been the easiest to get up and going at a pretty advanced level. It does everything we need and does it quickly.

Pros

Remote Access
Automation/Scripting
OS Patching

Cons

Antivirus integration
Autoremoval of machines that have been disconnected for extended periods
Better handling/alerting for failed automations

Usability

Return on Investment

Has allowed us to increase the number of devices/clients we service without an equal increase in headcount
Has been a key component in our push to standardized deployments across customers
Compared to our previous RMM solution it does more for a lower cost

Alternatives Considered

ConnectWise Automate and ConnectWise RMM

Other Software Used

Cove Data Protection, SentinelOne Singularity, Blackpoint MDR

Verified User

Director in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

NinjaOne is our application for remote control & support of our internal employee base, and our customer systems. We primarily use the remote control/remote desktop feature, with the monitoring & alerting capabilities utilized as well. Additionally, we use NinjaOne to patch critical infrastructure, roll out feature updates and patches for our software, and communicate with end users via the chat window feature

Pros

Remote Control of Machines (single user and concurrent session)
Patch management
Alerting/Monitoring

Cons

The chat feature is great, but only available when you are actively controlling an endpoint. Would be nice to have an option for the user to call for support through the agent.
Monitoring is great, but more granularity on data is needed.

Usability

Return on Investment

ROI & Budget improvement
Reaction time to system events

Alternatives Considered

Kaseya VSA and Atera

Other Software Used

Microsoft 365

Verified User

Vice-President (11-50 employees employees)

Use Cases and Deployment Scope

We use NinjaOne for inventory management, patch mangement, and to a very low extent also vulnerability management. It helps us keep an eye on machine having the appropriate security updates from the vendors as well as ensure our client's sites are up and their SSL's are current. It's a great product.

Pros

Patch Management
Inventory Management
SSL Management
Sharing knowledge via webcasts and emails

Cons

I'd like to see vulnerabilities map to MITREATTACK or NIST framework.
Showing compliancy data would be nice (SOC2, etc)
MDM that isn't an add-on would be great

Usability

Return on Investment

It's freed up staff to do other tasks
It's been great at ensuring customer websites are functional
It plays a key role in allowing our staff to keep track of hardware health
It's been amazing at a single pane of glass of patch management

Alternatives Considered

ConnectWise Automate

Other Software Used

Fin by Intercom, Microsoft 365

Verified User

Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We use NinjaOne mainly for patch management and remote access of systems. Clearly seeing all machines needing updates and launching these from the interface cuts down on the length of time to deploy patches. Also being able to see key metrics from systems helps us diagnose problems. Being able to remotely control the machines from the same interface is a bonus.