SysAid Review.
Sysaid is used to track IT help desk tickets. We track open, resolved, closed, and time to resolve tickets. We also use it for our …
Overview
What is SysAid?
SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.
Recent Reviews
How SysAid Differs From Its Competitors
Awards
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Popular Features
- ITSM reports and dashboards (134)8.787%
- Organize and prioritize service tickets (155)8.787%
- Self-service tools (150)8.686%
- Asset management dashboard (133)8.484%
Reviewer Pros & Cons
Video Reviews
2 videos
SysAid Review: An Integral Tool During The Change of Management Process
02:51
SysAid Review: Performs As A Basic Help Desk Response Tool
02:26
Pricing
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What is SysAid?
SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.sysaid.com/plans?utm_source…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is Freshservice?
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.
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What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and…
Product Demos
SysAid Interactive Product Tour
www.sysaid.com
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SysAid?
Te SysAid platform enables organizations to elevate service delivery. Infused with generative AI integrated into every facet of service management, SysAid's interface and fully conversational user experience are designed to bring a paradigm shift in operations. SysAid empowers IT admins and Service Management leaders to improve productivity.
SysAid Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: SysAid Copilot – Generative AI enabling admins to deliver faster and more accurate service.
- Supported: Al Author - Rephrases replies, expand on answers, and break down information into simple steps.
- Supported: AI Chatbot - For always-on, 24/7 service, a conversational self-service experience.
- Supported: Al Case Summarization – Provides a real-time summarization of the ticket content and employee emotion (AI Emotion).
- Supported: AI Emotion – Understands employee sentiment about the service request before the ticket is resolved.
- Supported: Al insights – Insights into team performance through auto-generated periodic reports.
- Supported: Al Intelligent Categorization - Automatically categorizes and routes tickets to the right people.
- Supported: Bulk Action - enables simultaneous actions on multiple tickets, and performing actions in a batch.
- Supported: Inline Editing - allows users to make quick edits directly from the queue view.
- Supported: Monitoring & Fine Tuning - gives the admin control over the quality of answers that the AI Chatbot provides.
SysAid Screenshots
SysAid Video
SysAid's AI-powered IT Service Management platform
SysAid Integrations
- TeamViewer
- Trello
- Slack
- OneLogin by One Identity
- LogMeIn Rescue by GoTo
- Skype for Business, now part of Microsoft Teams
- Microsoft Teams
- Zapier
- CAS
- Jira Software
- The Okta Identity Cloud
- Microsoft 365
- Nagios Core
- BeyondTrust Remote Support
- Microsoft Azure
- SolarWinds Network Performance Monitor (NPM)
- Shibboleth
- SSO Connector
- Worksafe App
- Google Apps
- ADFS
- OpenAM
- IP Filter
SysAid Competitors
- Freshservice
- Cherwell Service Management
- ServiceNow IT Service Management
- Jira Service Management
- ManageEngine ServiceDesk Plus
- Zendesk Suite
- BMC Helix Remedyforce
- BMC FootPrints
- TOPdesk
- BMC Track-It!
- EasyVista Service Manager
- CA Service Management, with CA Service Desk Manager
- OpenText Service Manager
- Ivanti LANDESK Service Desk (discontinued)
- BMC Helix ITSM
- NinjaOne
- HaloITSM
- SolarWinds Service Desk (SSD)
SysAid Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English, Spanish, French, German, Italian, Japanese, Portuguese, Russian, Hebrew, Chinese (Simplified), |
| Security |
Frequently Asked Questions
SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.
Freshservice, Cherwell Service Management, and ServiceNow IT Service Management are common alternatives for SysAid.
Reviewers rate Organize and prioritize service tickets and ITSM reports and dashboards and Service-level management highest, with a score of 8.7.
The most common users of SysAid are from Mid-sized Companies (51-1,000 employees).
SysAid Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 30% |
Comparisons
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Reviews and Ratings
(219)Attribute Ratings
- 9.1Likelihood to Renew
- 9.1Availability
- 9.1Performance
- 8.8Usability
- 9Support Rating
- 9.1Online Training
- 9.1In-Person Training
- 8.6Implementation Rating
- 9.1Configurability
- 8.9Product Scalability
- 5.2Ease of integration
- 9.1Vendor pre-sale
- 9.1Vendor post-sale
- 8.8Professional Services
- 8.5Contract Terms and Pricing Model
- 7.9SysAid Time-To-Value
Reviews
(1-15 of 15)Companies can't remove reviews or game the system. Here's why
May 29, 2024
Good product and happy with SyAaid
- Cloud Solutions
- Scalability
- Integration with Other Systems
- Ease of Use
Sysaid have ITIl processes
November 29, 2023
SysAid - Value for Money with great support and service.
- Cloud Solutions
- Ease of Use
Budget and functionality.
November 28, 2023
Great Ticket and Asset tracking solution for any business.
- Scalability
- Ease of Use
The ease of use and the clean look of the dashboard was a big selling point. Also we could do ticket, management, and updating all in one solution.
August 30, 2023
With cloud hosted SysAid, they handle the Upgrade ~
- Cloud Solutions
- Ease of Use
SysAid was our team's first service management solution, and we initially liked the ease of use and ability to adapt the software to the needs of multiple departments through workflows. With the migration to Microsoft Teams and the cloud, the product has become even easier to maintain within our environment.
August 30, 2022
Handy ITSM tool
Score 10 out of 10
Vetted Review
Verified User
- Price
- Product Features
- Product Usability
Implementation and simplicity.
May 19, 2022
SysAid, a great helpdesk software
- Product Features
- Product Usability
The very useful that is the System.
March 03, 2022
SysAid--The ITSM Tool Worth Your Investment
- Price
- Product Features
- Product Usability
At the time I started the product was purchased but not fully implemented. From my previous experience with a similar ITSM tool, I decided to look into the product by contacting the SysAdi and through their great help and support we implemented the solution, trained our team and deployed its usage to the business.
February 04, 2022
SysAid Review
Score 8 out of 10
Vetted Review
Verified User
- Price
- Product Features
- Product Usability
En cuanto a la usabilidad del producto, parecía muy simple y también sería fácil para los usuarios finales. La formación de los usuarios finales fue muy rápida ya que no les resultó complicado empezar a utilizarlo. Nosotros, los administradores, también fue fácil configurarlo así como el cambio constante en las opciones es muy rápido y sencillo
January 11, 2022
Hindsight of SysAid
Score 9 out of 10
Vetted Review
Verified User
- Price
- Product Features
- Product Usability
- Product Reputation
January 03, 2022
Need an IT Service Management System that can address all your ITSM needs without digging a huge hone in your pocket? SysAid ITSM is for you
Score 9 out of 10
Vetted Review
Verified User
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
As the person who recommended SysAid, I have been using SysAid for years before in its trial form, and found it very easy not only to use but to configure and customize - and most importantly, it came at a fraction. Despite the [reluctance] due to internal politics, after four years we decided to acquire it, and ever since, over 90% of the time, the system delivers.
December 28, 2021
SysAid--the best of the best in ITSM!
- Price
- Product Features
- Product Usability
- Product Reputation
Single most important factor was the product features coupled with the price of the product. Cheaper then the majority of others we looked into.
December 26, 2021
User support on site and remotely
- Product Features
- Product Usability
We tested other products before we decided on SysAid. We find that SysAid is the easiest to use and it works for us. We tried Spiceworks but that did not work for us. SysAid Asset Management module is much easier and more user friendly compared to Spiceworks. With SysAid asset management, we can drop the Excel spreadsheet that we use before
Score 9 out of 10
Vetted Review
Verified User
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
January 22, 2021
SysAid is an essential and user friendly ticketing tool
- Price
- Product Features
- Product Usability
- Product Reputation
December 16, 2020
Helper at all times
- Price
- Product Features
- Product Usability
The cost of the acquisition was important, since SysAid has a product that brings together the tools that we were looking for in the market at that precise moment. It is not only a help desk but at the same time, it allows us to keep inventories and gives us a analysis of the use of it.