Submittable

Manages applications well. Can respond to applicants with messages via the system. Allows applicants to track the progress of their application.

Their recent upgrade to splitting the "project form" and "form" form is not ideal for our workflow. But, I could see why it is useful for others.

We have used it for many years now. It works well. We are fully invested in the system with MANY forms. It is also user friendly/easy to use. Looking forward to growing with Submittable.

The program is user-friendly. No issues.

The configurability is just right for what we need.

I get responses quickly when I submit a question. And the answers are always prompt and helpful. Their blogs about features also answers a lot of my questions. I rarely need to reach out to support, but when I do, it is a good experience.

We use it for multiple departments. It works well for a lot of different needs and usages. Adaptable and flexible.

No issues.

Things run well. If you are exporting a "larger report," it may take like a minute or two (max). We don't have it integrate with other software.

Easy to work with them. They respond quickly.

Easy to work with. No issues.

Very professional.

All good.

You have to have enough applications in a year to justify the cost. As a small foundation, it became cost effective once we had multiple grant applications each year to justify the cost per application. It is so much easier than the old paper application days!

Once you learn the structure (which was recently changed), it does make sense. Creating a Project and the related forms are intuitive but you do have to learn some more complicated parts of it (logic options for questions, for example) for it to work well. That takes some time although there are online tutorials and other ways of learning. It isn't always obvious without talking to a human there which is not always quick.

Submittable is easy to use for our applicants, streamlines the grantmaking process and provides structures for a range of reviewers on our panels. i like that you continue to come up with new tools, although I wish many didn't come with additional costs.

As a small organization, it was a lot to initiate our first year or two but it was also a long time ago so it might be easier now. The payoff was so valuable and we continue to find new ways to use Submittable. I think it is expected to have a learning curve and some bumps along the way, but the streamlined process is incredibly valuable platform for our applicants and our board.

We have been using this for many years but my memory is that we had a human walk us through how to use basic features. We also used the resource library to learn about specific topics or issues as they came up.

I think it is fine for this kind of product. Most things work well for us and there are other things we would like to use but they aren't in our subscription level.

It would be appreciated if phone support wasn't tied to our subscription level. As a one-person office, I don't have internal support and sometimes need answers quick than an email. That being said, I have received good support through email within a day and the resource library has also been helpful.

This is not an issue for us. We don't have multiple departments or sites.

I don't know that I have ever experienced an outage so it there was one, it was quickly fixed and did not impact our use.

Performance is seamless and quick. We aren't working with huge numbers of applications but reports are easy to configure and load immediately. We don't integrate with other software or systems.

The Submittable team has worked with us to provide discounts and multi-year contracts so we can save money and know that we will not have big rate hikes from year to year. They have been responsive as well with negotiating the number of team members and applications within our contract.

We have always gotten a prompt response to questions about our plan.

As I said earlier, it is frustrating when new features are introduced and we hear about them on the quarterly check-ins, only to find they come at an additional cost. I think new featured should be grandfathered into existing contracts and then renegotiated.

Submittable is wonderful for running large-scale grant programs where you're collecting sensitive data, need to have reviewers, and sort through data. It would be less appropriate for a very small grant opportunity and maybe not worth the money if you're only accepting, say, 50 applications. But for one grant we had 1,500 applicants and 196 winners, and the other grant had 252 applications received for our 27 grants. Communication was wonderful, but some applicants reported being locked out of the accounts and very confused on how to get back in/hear if they'd won or not. Sometimes, Submittable was blocked/sent to their spam emails.

For our regional grant opportunity, we had to create 15 different grant applications (using the same basic template, but with different eligibility questions). So it became cumbersome to check on each region separately. We would've preferred one application with more filters on regions so that we could see immediately how each region was doing application-wise. Some of the reporting too is clumsy and shouldn't require checking so many boxes to see responses/filters.

We use this software annually to help with our grant processes. Without it, I'd be so lost! Our team relies on the data from our past years to sift applications and we try to prioritize those who have applied and been a finalist but perhaps didn't win in years prior.

Having Ali as our implementation specialist was amazing. She was patient and scheduled calls for the best times for us. She made sure we had the best foot forward to launch our grant successfully. Because of the implementation, we ran a successful first grant and attracted attention from other major corporate donors to run even more grant opportunities. Thank you!

We did not receive in-person training technically, it was virtual but it was one on one with a specialist. They were very patient and skilled - she knew everything about the program and honed in on features that would help make our jobs easier. We are so grateful for the training!

10/10 because we were able to meet virtually and still get all of our questions answered! Online was effective too because we could easily record the sessions and review them later. Since we had to onboard our reviewers virtually, it was actually convenient that this was the same method we learned how to use the entire program virtually too.

We think the configuration is too limited. We'd prefer if we could adjust access levels for our reviewers to only view specific projects instead of our entire database of applications over the years. We're also hoping to provide a lock on labels, since some reviewers add labels in that personally mean something to them on an application... but that doesn't correlate to the review process. This ability to label makes the next round of reviewers confused.

The Submittable team has been nothing but supportive. We truly look forward to our calls with the team since they are all patient, funny, kind, and supportive. They always help us understand the problem and show us ways to avoid the same issue in the future. If they don't know the answer, they find it an immediately follow up. If I could rate the support team a 15/10, I would.

We were happy to use this for many projects, but sometimes it can be hard to filter for a specific applicant and see how many of our projects and grants they have applied to without filtering by project. We're also hoping to have the feature added where reviewers can only see one project at a time if they don't have clearance to view all of the projects.

We have thankfully never experienced an outage nor been affected by a technology issue on Submittable's side that has delayed our grant process. We have instead been able to distribute over $6M in donated dollars to AAPI small business owners because Submittable is trustworthy and available.

We've had a quick and efficient submittable experience that has always been easy to use. When we need a report it downloads within seconds, even the larger reports are 30 seconds or less to download. Pages are quick to load and reports complete in a more than reasonable time frame.

Submittable is flexible and understands the constraints we're working with from a donation perspective. We had a donor come through very late with funding and we were scrambling to renew our product. The vendor was understanding and provided a modified schedule for us to not lose any data, but to still pay them once we had our funding availble.

The team at Submittable is truly top notch. We have only experienced excellent customer service, hospitality, patience, humor, and joy from the team. Even after the sale, the next account manager takes on the project with zest and wants our team to be successful in using the technology to its full extent.

Pricing is fair for the product and support received, and we are content with the billing being annual in order to save overall. Contract terms are fair, and don't seem inflated for any reason. Pricing per application is also fair, and you can actually have the applicant absorb the cost if necessary.

Submittable is well-suited for any size organization that offers grants, scholarships, etc. and need a cohesive way to manage the process. Submittable also does not seek to restrict your granting ability by imposing caps on the number of applicants or the number of user accounts (reviewers, etc.) or even the number of grants. Other providers that we looked at before deciding on Submittable wanted to charge us several thousand dollars more to offer more than one grant annually, but Submittable did not limit us in that regard and does not charge more for additional grants. This was important to us because we are visiting the idea of offering a second (micro) grant annually, and it's great to know that we can do that without having to worry about exorbitant costs/fees, etc.

Submittable is pretty easy to use, if you are already somewhat tech-savvy. In some instances, it may not be considered the most user-friendly to those who are not tech-inclined. But it is a great platform that saves a lot of time for grant-making entities and makes reporting and communications extremely efficient and seamless.

Submittable has made our grant management so much more streamlined, easy, and way less time-consuming. Compared to our previous platform, the difference is night and day! The functionality built into Submittable is unbeatable.

I would say, provide Submittable as much detailed information on your planned use of the platform and your desires with the platform as possible, and the implementation will be tailored to accommodate your organization with minimal lag time and issues/problems.

NA, I have not had to contact Submittable support as of yet.