Submittable

Form-logic: Allows application forms to adjust based on answers to crucial questions (if-then-else) so that all applications don't have to see extended questions that may not apply to them or their situation.

Messaging Platform: This platform allows interactions with applicants or internal review teams to be associated with the specific submission, allowing for an easier, complete view of an application being considered and as an audit trail.

Good Voting/Polling Management: It makes it easier to record the latest vote/feedback from assigned team members and allows customization of the vote/feedback review as a form. It also summarizes the votes for easy review in a submissions dashboard view.

Subscribe to Types of Activity Alerts: It would make tracking of key activity or status of each submission a lot easier if all assigned review team members could subscribe to key actions taken on a submission (e.g., updates/edits by the applicant, responses to queries over the messaging platform, etc.) As the central workflow coordinator, I only get alerts or notifications if an applicant has submitted a new application or updated their submission or if I have been directly messaged. I then have to triage all activities and decide if I need to notify review team members of significant activity on a relevant submission that might require their attention (e.g., an answer by the applicant to a query that might alter a review team member's vote/feedback). Think of it like online discussion boards where you might want to sign up for alerts if there have been responses to a question you posed or a topic you expressed an interest in.

More User-Friendly Reporting Features: The ability to rename Report Column Headers. Right now, report field names are based on question text in the submission form. For example, instead of a Report Field being called "New Applicant," the default reporting tool labels the Report Field "Is this your first time submitting a Grant Application to XYZ?"

More Granular Access/Permissions Control: It would be great to allow auditors read-only access without having to add them to the Review Team.

Efficiency

Program and Process Management

Quick turnaround

More options in the form building

More options for the emailing

Unlock the pre-set emails instead of click to edit

Storing video files

Integrating existing applications to an online process

Storing past and present project data for reporting purposes

Reporting can be a bit clunky

Personalized graphics on submissions

Requires all users to create an account...can be a bit annoying

allows a one-stop-shop for reviewers

allows for blinding of documents and review comments

is very easy to change and adapt for basic forms

The reporting features are basic and although they work well, the output options are flat.

I wish there was an option to set a report up for not only to download the raw data but also to set to a presentation mode. As it currently stands, no one on my committees can read the data we pull from reports unless we create a new document that just displays the data.

I wish there were different sub levels within the security settings for users.

Easy to use! Resulting in confidence and independence when using platform.

Exporting reports to Excel files makes internal data sharing a breeze.

Tech support for grantees frees administrators from resolving issues on their own.

Automatic and customizable communications with applicants and grantees.

I'd like to see applications that are in process but not complete.

allows an applicant to save an application that is in process

connects recommendations directly to the specific application

ease of uploading recommendations for recommenders

Would like to see the ability to have management edit an application on the backend, as applicants sometimes make mistakes and want us to fix them.

Needs a better way to edit a problem with a recommender's email address on an application. Currently, the only way is to open a submitted application for editing, which is not ideal after the deadline has passed.

Maintain archive of all entries over the history of your account.

Stream lines the collection of documents.

It used to be easier to download submission files from the submissions screen; now, you have to run a report and request a download.

Giving access to reviewers could be easier. It would be nice if we could create the email account and password and then give that to the reviewer. Right now, the invites are often junk, spam, or quarantine.

Accepting submissions on my behalf

The review process is easy, efficient and I can swap judges out for different competitions

Contacting submitters and notifying them of status.

They removed the ability to easily see who had paid for extras in the submissions list for each project. I now have to generate income reports which isn’t as quick and easy. Despite repeated requests for this update to be reverted I’ve had no response.

Easy system for people to apply for grants.

Accessible way for people to access, review and vote on applications.

Integrated ways for grantees and reviewers to report on grants.

The level of customer service depends on what you pay -- I wish everyone got a real time chat or phone access.

They have done a lot to help customize reports which is helpful.

Response Templates

Tutorial videos

Reports

More fields in the eligibility form would be helpful. Such as including a text box for applicants.

More 1:1 training without it being cost prohibitive.

I'd love to be able to move the initial forms like I'm able to do for the live projects.

Online forms

Data reporting

Customer support

Implementing software fixes

Database of our child care providers and their grants

Managing communications from email, notes section, ability to pull up review while on calls, attaching necessary documents

Segmenting the data by project

Labels! Please allow us to segment these out by project and not have a complete running list of all labels ever used...the scrolling is getting out of hand!

Better document retrieval and storage - documents uploaded to the application are not easily viewed and I often have to download them, making this time-consuming.

When closing out a document, the submission returns you to the top of the page instead of anchoring to your location.

Make it easier to pull data!

Great customer service.

Reviewers are able to see all documents on one screen instead of opening multiple windows in order to review the application.

Applications are easy to build and edit.

The review portions is user friendly.

Applicants find the forms easy to use.

The CRM functionality is new and not user-friendly for those not using UEIs to track applicants.

There doesn't seem to be an easy or cost effective way to use an outside CRM source.

Limited functionality with multiple languages - we need to build one application in English and another in Spanish to meet the needs of our users.

Application Organization.

Flexible review systems.

Easy Communication with applicants and reviewers.

I'd love to be able to bulk send attachments that are specific to each applicant.

I wish there were support you could chat live with on the site instead of email (though email is pretty swift, sometimes the question needs to be reiterated through a few emails).

Streamlining the review process

Verifying application information

Automating processes

Easy form builders

Inclusion of the ability to rank preferences in an application form response, i.e., rank the following in order of preference.

Easier way to navigate between applications within a project

Project Management: Review Processes between internal users are great. You can allow for different permissions based on their requirements for each project.

Reducing Barriers: With Submittable you can make questions as simple or as complex as you want. It's also great that you can allow applicants to invite colleagues to assist their efforts in filling the application.

Labels: This is a great tool to use internally as you can apply as many labels as you wish to each application that comes through - then later, sort by each.

Lack of CRM: At this time, there is a surface-level CRM that allows us access to the history of applications through one organization (if everything was set up correctly). But, unless you put the work into your own methods, this tool is just 'ok' as is.

Limited Customization: Specifically for the labels, you cannot customize the color. Small, but very important detail.

Automation: Requires using third party platforms.

user friendly

intuitive interface

good communication

Ability to work with additional inboxes

more accessible financially

more frequent updates on product changes

Duplicate applications from year to year.

Assign reviewers.

Track the submissions process.

I could use a reminder to update the automatic reply when duplicating new application forms from year to year. By the time 365 days have passed, I've forgotten to update this.

Scoring

Collaboration on forms.

Tags for extra layers of organizing.

Flexibility for form creation - including branching!

Continue to support more form design flexibility.

Ability to hide a form question without deleting it from the existing form - for example, once a shift is filled - it'd be helpful to hide it so other shifts are shown as high need but without changing already entered responses.

It would be great to see more auto-label style functions for exporting and reports and ease of data organization.

Drag and drop form creation.

Customer services.

Quest to update and provide the best experience.

Attentiveness to my perspective as a customer.

Ease of use and easy to adopt/learn the system.

Allowing of sharing of project across users.

The internal role differentiation could be more robust.

Changing/updating original submissions are not as intuitive as initial creation.

Data collection.

Reports

Rating submissions.

The functions could be organized in a more user friendly way.

keeping things in one place

allowing for multiple projects at once

downloading submissions option

user friendly interface for our clients

un-intuitive layout for backend users like me

hard to set up automated replies

unable to turn off status read or not which freaks our clients out

Hard to get to the actual submission

User friendly interface for building grant applications and application review forms

Easy to securely involve partners in building and scoring applications

Helpful and responsive customer service representatives

I hope they are developing a feature where correspondance to applicants can come from our organization's website and not Submittable's

We'd like a more robust integration with DocuSign where forms can be populated with a range of fields and executed documents can easily be saved to the appropriate application file

Review system provides first steps in the process

interface is very user friendly

Reports are very easy to pull specific information

The features for the forms have many options

Submissions page can get clunky if multiple programs are going on at the same time

The ability to change the look and feel of specific programs

Easier fund functionality

Saves time (thousands of hours)

Efficient and easy for making/collecting/reviewing applications

Very little training needed to get started and maintain

Easy to use, excellent customer service

Pricing and the pricing structure