Khoros Social Media Management Support Reviews & Ratings 2024

Q: What are Khoros Social Media Management's top competitors?

Sprout Social , Sprinklr Social , and Salesforce Marketing Cloud Social Studio (retiring) are common alternatives for Khoros Social Media Management.

Overview

What is Khoros Social Media Management?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Recent Reviews

First Impressions of Khoros

4 out of 10

May 08, 2024

Incentivized

Reviewing social media data and performance.
Social listening.

I use Khoros to help facilitate my data analysis and performance monitoring …

Overall a decent software for social Media tasks

7 out of 10

March 06, 2024

Incentivized

I used Khoros marketing. It helps us with our social media work. With the help of Khoros marketing, we schedule our content across …

Khoros Marketing

8 out of 10

February 26, 2024

Incentivized

We use Khoros Marketing for our organic social media channels, specifically for scheduling and care management. Personally, I used Khoros …

Good tool for social media

8 out of 10

December 14, 2023

Incentivized

Utilised the application to help our client perform and monitor customer research, as well as to organise their editorial schedule across …

Up your social media campaigns

9 out of 10

December 06, 2023

Incentivized

We use Khoros for Social media management in our organisation. The solution provides for our digital marketing team a common platform …

Great service for scalability and efficient management

7 out of 10

December 05, 2023

Incentivized

Khoros is our all-in-one social platform that allows us to manage our engagement and connections with our audience. We've used Khoros …

Great experience and customer support, room for more features

7 out of 10

October 16, 2023

Incentivized

Social Media posting for around 160 channels. Khoros helps us with scheduling content, managing multiple accounts from one place, handling …

Marketing Could Use Some Help

2 out of 10

September 19, 2023

Incentivized

The in-park social teams plan, create, and schedule content through Khoros Marketing. The corporate social team then approves the content …

Good for social media moderation

7 out of 10

August 23, 2023

Moderating user comments and interactions on multiple social media platforms

For the Love of Khoros Marketing!

7 out of 10

August 16, 2023

Incentivized

I use Khoros Marketing to schedule planned social media content and track performance results. Khoros Marketing is effective for my …

2 year review of Khoros Marketing

7 out of 10

July 21, 2023

Incentivized

We use Khoros Marketing for just about everything social media related. We collect content through Khoros' Capture app then distribute it …

Nice tool for monitoring and planification of posts

7 out of 10

July 19, 2023

Incentivized

I use it to plan content on social media and monitor the reactions on our posts.

Comprehensive, scalable tool with excellent broad social media and community management in a simple tool

8 out of 10

July 19, 2023

Khoros is a really great social media workflow tool that makes it easy to manager social media content, calendars, workflows and approval …

Would recommend, especially for small and medium organizations.

9 out of 10

July 18, 2023

Incentivized

It is a good product; some of the specs are really great. Plus, the client support is brilliant- for any issues we have, the team …

A great tool for our use case.

8 out of 10

July 18, 2023

We use Khoros both because it syncs up well with other tools we have (e.g., Tableau, etc.), because it supports all of the content we're …

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How Khoros Social Media Management Differs From Its Competitors

Customer Support

The Social Listening tool in Intelligence has been helpful during the initial launch of our game to identify if/when our channels need to go quiet.

Incentivized

Brand Management with Khoros

We are really impressed with the social media listening tool. They provide exact information very quickly.

Incentivized

Customer Support

We used the analytics to provide insights to our leadership about our social performance.

Incentivized

Brand Management with Khoros

We used the approval process to have our corporate social team sign off on every post, making sure all posts adhere to brand guidelines.

Incentivized

Customer Support

It had a good impact on client social media strategy

Incentivized

Customer Support

Our reach is constantly increasing since we started using the tool. Our team now quickly adapts with the insights that we get from the campaign report.

Incentivized

Brand Management with Khoros

This tool offers an approval system. therefore, no campaign is passing without being reviewed by the respective campaign manager.

Incentivized

We did engage with a customer service representative that helped us navigate Khoros when we first began using the platform. The customer service is great. We would definitely consider working with someone from the Khoros strategic team to plan strategy in the future.

Incentivized

Brand Management with Khoros

We do not have a lot of experience with this particular topic.

Incentivized

Customer Support

Khoros allowed the company to improve social media monitoring/auditing with the analytics. This helped to take informed decisions and advance with a more streamlined strategy. We also upskilled many users via training provided by Khoros team, and quickly reacted to crisis situations thanks to the …

Incentivized

Customer Support

We have engaged with both Customer Success and Strategic Services! The teams are helpful with fine tuning posting strategy and positive engagement.

Incentivized

Brand Management with Khoros

Yes, Khoros has helped us with monitoring crises and potential brand reputational risks.

Incentivized

Customer Support

I'm not sure what the impact has been, I don't really see the bigger picture in this way through my job

Brand Management with Khoros

Khoros allows content moderators to quickly report adverse events and immediate escalatons

Customer Support

Yes! Khoros Support has been very helpful in aiding in my company's social strategy. By noting new features and tools that are available, Khoros has aided in opportunities that have benefited my brand (i.e. the addition of TikTok).

Incentivized

Customer Support

We have benefitted greatly from being able to monitor our brand(s) social presence and keep it active.

Incentivized

Brand Management with Khoros

We can view all of the content that are users create before it actually gets posted. This allows us to correct mistakes and improve quality.

Incentivized

Brand Management with Khoros

Using centralized visibility of teams to ensure all content is on-brand, or spotting potentially damaging social mentions and following up quickly.

Incentivized

Customer Support

The only time I've engaged with Khoros support was when I was having login issues and they were quick to let me know it was an internal issue.

Brand Management with Khoros

Centralised visibility of all brand content plus comments on our social profiles so we can act swiftly if we see any threats to our brands.

Brand Management with Khoros

Yes, it uses centralized visibility and permissions so that the brand is safe, also ensuring only the right people have access to publish.

Incentivized

Customer Support

We have principally used Khoros support to deal with technical issues, of which there were several early on. Khoros worked hard to ensure that our issues were addressed and provided timelines, as well as letting us know when issues were actually resolved. Our previous provider was totally opaque, …

Customer Support

Usually the Khoros support people aren't able to help in many situations that we have problems with. It causes me to not use the system as much as I wish I could. Khoros Marketing is great in theory, but not always in practice.

Customer Support

We are able to monitor our brand’s social presence abd align strategy internally through analytics

Incentivized

Customer Support

We have used the many tools that Khoros provides to get in-depth analysis on what our followers want to see from our pages. This has lead to an increase in followers across all of our channels, and in turn much more engagement with our content and product.

Brand Management with Khoros

We have not used Khoros for much external risk management, as we still are relying on native applications for that for the ease of use and instant reaction time.

Customer Support

Our team did multiple trainings with a Khoros team member which helped bring all team members up to speed on the Khoros tools and how we can best use it for our organization.

Incentivized

Brand Management with Khoros

Our team uses Khoros for social media mentions which helps all team members monitor this content and be shared within the platform upon any negative feedback or flags to elevate to team members internally.

Incentivized

Brand Management with Khoros

I think Khoros does a good job with these features and they are used by some of our team but we could be doing a lot better job of this.

Incentivized

Customer Support

From my perspective, both I and my organization benefited greatly from implementing this program into our day-to-day. For example, moderating across multiple platforms (IG+Twitter especially) has become much easier with the use of this program. Also, it's very easy to schedule posts on this …

Brand Management with Khoros

Given that I am a fairly new Social Media Manager (I've been at the Social Lights for just 11 months), I really don't feel like I know too much about our agency's policies relating to cyber security and risk. Therefore, I am not at liberty to review this aspect of this product.

Customer Support

We haven't benefited at all. The product teams don't seem to understand their own product in meetings with them. The constant phrase used is: "Raise it as an idea." These 'ideas' can sit in state for years, and still haven't been brought to fruition - just look at Twitter Threads.

Incentivized

Customer Support

Not to my knowledge - I believe it was a tool selected a while ago.

Brand Management with Khoros

Only via the approval system - but the posts already go through compliance before being entered into Khoros

Customer Support

I haven't interacted with Khoros Support, since I am only a user within a large organization.

Brand Management with Khoros

The main communications team monitors our account to ensure that we, and others, are following university guidelines and staying on-brand.

Brand Management with Khoros

We use the shared calendar to ensure a cohesive social media calendar.
By using the publishing console we are able to reduce the number of people with native access to the social media platform reducing cybersecurity risks. Ultimately the approval workflows are an extra step that help ensuring …

Awards

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Popular Features

View all 27 features

Content planning and scheduling (146)
8.4
84%
Facebook (143)
7.9
79%
Twitter (138)
7.6
76%
Instagram (132)
7.4
74%

Reviewer Pros & Cons

View all pros & cons

Intelligence suite.
Onboarding and training process.

Verified User

Analyst in Other

Entertainment Company, 10,001+ employees

Social Media Monitoring and Listening.
They can improve the Analytics part.

Verified User

Consultant in Marketing

E-Learning Company, 51-200 employees

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Pricing

View all pricing

Khoros Social Media Management

N/A

Unavailable

What is Khoros Social Media Management?

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Entry-level set up fee?

Setup fee optional

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Wrike

$9.80

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Features

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

6.2

Avg 7.7

7.3
Boolean keyword searches
(90) Ratings
Users can build complex keyword searches to surface and analyze the right set of social media conversations.
5.6
Filtering out noise/spam
(99) Ratings
Users can filter out irrelevant search results through excluded keyword terms and other measures.
6.8
Sentiment analysis
(89) Ratings
The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.
5.1
Broad channel coverage
(111) Ratings
The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.

Publishing

Scheduling posts to various social media channels and profiles from one interface.

7.3

Avg 8.1

8.4
Content planning and scheduling
(146) Ratings
Users can easily plan content and schedule posts to various social media channels and profiles from one interface.
7.2
Audience targeting
(112) Ratings
Users can target posts to audience members based on geolocation and other demographics.
5
Content optimization
(5) Ratings
The tool can suggest content, as well as the best days and times for content publication and customer engagement.
8.4
Workflow management
(130) Ratings
Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

7.5

Avg 8.2

7.3
Automated routing and prioritization
(90) Ratings
Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.
7.7
Customer interaction histories
(103) Ratings
Users can view the entire customer conversation history when responding to a mention.
7.5
Bulk actions
(94) Ratings
Users can streamline workflow by taking bulk actions on multiple posts at once, such as archiving mentions, assigning tasks, or labeling sentiment.

Marketing

Using the software to increase customer engagement and grow customer base via social media channels.

6.9

Avg 7.8

6.6
Lead generation
(47) Ratings
Users can discover and engage with new prospects, based on certain parameters.
6.3
Content marketing
(86) Ratings
Users can discover content from social media conversations and leverage it in marketing materials.
7.1
Paid media management
(2) Ratings
Users can manage and optimize paid social media posts across different channels.
7.8
Campaigns and promotions
(90) Ratings
Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

7.6

Avg 8.5

7.6
Twitter
(138) Ratings
The software allows users to monitor, publish and respond via Twitter.
7.9
Facebook
(143) Ratings
The software allows users to monitor, publish and respond via Facebook.
7.4
LinkedIn
(105) Ratings
The software allows users to monitor, publish and respond via LinkedIn, including Groups.
9
Google+
(18) Ratings
The software allows users to monitor, publish and respond via Google+.
7.4
Instagram
(132) Ratings
The software allows users to monitor, publish and respond via Instagram.
6.1
Pinterest
(46) Ratings
The software allows users to monitor, publish and respond via Pinterest.
7.5
YouTube
(33) Ratings
The software allows users to monitor, publish and respond via YouTube.

Reporting/analytics

7.1

Avg 7.9

Account management

Users can manage access to multiple social media accounts.

5.8

Avg 8.1

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Product Details

What is Khoros Social Media Management?

Khoros’ social media management software lets brands to engage with their fans, followers, and customers across all the major social channels. The solution delivers listening, publishing, 1-to-1 or 1-to-many engagement, and analytics. Khoros also enables global teams to unify channels, configure unique workflows, and govern everything from content to users.

Key benefits include:

Deep listening and engagement

Digital and social teams can access listening intelligence alongside their planning and publishing tools. Engagement teams can listen for and identify high-value conversations, then one-click to respond or moderate, putting insights and action right at their fingertips.

End-to-end social engagement across organic and paid channels

Tracking of brand mentions, trends, and competitors in 187 languages across millions of sources, and launch cross-channel paid and organic social campaigns to maximize content value while managing all inbound mentions, engagements, comments, posts, and direct messages.

Unified governance supported by AI

Management of published and scheduled content from across channels, teams, and sources in one centralized location to ensure a consistent brand voice is always maintained. Customizable workflows and rules for content from origination to publishing, and AI to recommend optimal publishing times, block profanity, and generate text.

Brand protection and risk mitigation

Centralized visibility and control over account access, content approval, and teams means protecting brand equity at scale. This visibility lets users see when crises are emerging, and how and when to engage using real-time data and custom notifications.

Social performance measurement

Translates social performance to metrics that matter, and supports the analysis of paid and organic results across every channel, post, and conversation. Offers templates, custom metrics, and historical benchmarking for drilling into performance for varying stakeholders.

Khoros Social Media Management Features

Show Unsupported Features

Listening/monitoring Features

Supported: Boolean keyword searches
Supported: Filtering out noise/spam
Supported: Sentiment analysis
Supported: Broad channel coverage

Publishing Features

Supported: Content planning and scheduling
Supported: Audience targeting
Supported: Content optimization
Supported: Workflow management

Engagement Features

Supported: Automated routing and prioritization
Supported: Customer interaction histories
Supported: Bulk actions

Marketing Features

Supported: Lead generation
Supported: Content marketing
Supported: Campaigns and promotions

Channel coverage/integration Features

Supported: Twitter
Supported: Facebook
Supported: LinkedIn
Supported: Instagram
Supported: Pinterest

Reporting/analytics Features

Supported: Campaign success analytics
Supported: Real-time tracking
Supported: Competitor analysis

Account management Features

Supported: Role-based user permissions & privileges
Supported: Mobile access

Khoros Social Media Management Screenshots

Screenshot of the channel performance dashboard, for monitoring different metrics and comparing the performance of posts by content type and labels to optimize for the audience.

Screenshot of the cross-channel dashboard. It provides a holistic view of paid and organic campaigns, allowing teams to compare performance and optimize for engagement and reach with campaigns.

Screenshot of the cross-channel dashboard. Users can compare the performance of posts across channels, ensuring that time and resources are allocated effectively to reach the target audience.

Screenshot of the calendar view. This presents all scheduled posts by assignee, channel, and tags so that nothing is missed and content is delivered on time.

Khoros Social Media Management Competitors

Khoros Social Media Management Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Mobile Web
Security	Read Khoros (Formerly Spredfast + Lithium)'s Security Report on Whistic Security Network™

Khoros Social Media Management Downloadables

Frequently Asked Questions

Khoros (Formerly Spredfast + Lithium) is a social media management platform. Key features include: Plan and Organize Social Campaigns, Manage Real-Time Engagement, and Learn and Prove Social Impact

Sprout Social, Sprinklr Social, and Salesforce Marketing Cloud Social Studio (retiring) are common alternatives for Khoros Social Media Management.

Reviewers rate Google+ highest, with a score of 9.

The most common users of Khoros Social Media Management are from Enterprises (1,001+ employees).

Khoros Social Media Management Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	0%
Mid-Size Companies (51-500 employees)	3%
Enterprises (more than 500 employees)	97%

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Comparisons

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Reviews and Ratings

(292)

Attribute Ratings

Reviews

(1-25 of 31)

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July 21, 2023

2 year review of Khoros Marketing

Verified User

Manager in Social Media

Retail Company, 1001-5000 employees

Score 7 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Overall, support does a great job and is timely in their responses and efforts. We have had to contact support many times due to the Capture app. Some tickets have remained open for months, while others get resolved quickly. I understand this is not always up to support and they often have to wait for their engineering team to fix issues that we identified, but it's difficult to deal with issues that are affecting our workflow, especially for extended amounts of time.

May 23, 2022

I hope my voice will join the compliments' chorus!

Livio Cantagallo

Digital Project & PR Manager

Laboratorio Comunicazione (Entertainment, 5001-10,000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Fast and effective for answerings and support on the few tech issues experienced

April 23, 2022

Powerful centralization platform with the best analytics feature I've ever seen in my 9 years working in social

Verified User

Analyst in Corporate

Consumer Goods Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

The Khoros marketing Resource Center Search Help feature was broken/down altogether back in March 2022 which was extremely inconvenient. No communications were ever sent out to users to inform them.

November 18, 2020

Khoros Marketing is a Great Solution for Your Social Media Needs

Verified User

Employee in Marketing

Hospital & Health Care Company, 10,001+ employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Whenever I have an issue with publishing or managing users, I am able to reach out to a specific person on the Khoros Marketing team to assist. My issue is usually resolved within a few hours or the next day. If the issue is more complicated, there has never been a problem with getting a Khoros Support Team member on a conference call to share my screen to demonstrate the issue, and they can then help troubleshoot in real time.

November 18, 2020

Excellent tool for managing multiple markets on social media

Verified User

Manager in Social Media

Automotive Company, 5001-10,000 employees

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Excellent support and a great team.

December 04, 2018

Khoros is strong but with some minor difficulties

Verified User

Strategist in Social Media

Marketing and Advertising Company, 201-500 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Someone is almost always available and responds very quickly to any issues or concerns. Customer service is one of their best features and we have never had an issue. They take their time making sure you understand what you are working with and are available via email or phone to walk you through any issues.

July 27, 2018

Scalability and Support Make Khoros Soar

Jesse McCarl

Digital Marketing - Social

Automobile Club of Southern California (Insurance, 5001-10,000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Customer support is where Khoros most shines. Q&A sessions, coaching sessions, ticket support, etc. is all fantastic.

July 11, 2018

Impressive service levels, great enterprise experience, excellent all round product.

Joe Hill

Head of Marketing Technology

Springer Nature (Publishing, 10,001+ employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Great account management, really proactive. Support has been prompt and helpful whenever we have had cause to use it.

June 11, 2018

Skyrocket Social with Khoros

Angel Soria, MBA

Global Social Media Manager

Honeywell (Aviation & Aerospace, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Support Rating

The Khoros support team is on point! Anything you need, they have you covered. Even when you don't think you need something, they're there to check-in, see how things are going, suggest coaching sessions, make recommendations - they're so attentive and hospitable, it's amazing! I'm impressed with their level of service.

June 06, 2018

Khoros streamlines Social Media engagements

Verified User

Vice-President in Marketing

Banking Company, 10,001+ employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Our support team is responsive, patient and realistic in the solutions offered. Poppy and Teresa feel like a part of our team and offer a personalized support model.

June 04, 2018

Spread the word

Joey Buskirk

Manager, Club Content Strategy

National Football League (NFL) (Sports, 1001-5000 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Even if we don't find an immediate solution to an issue, my questions are always acknowledged and looked into in a timely manner.

May 20, 2018

Awesome product, great support.

Verified User

Manager in Marketing

Computer Software Company, 201-500 employees

Score 10 out of 10

Vetted Review

Verified User

Support Rating

Khoros has timely and effective support and services organizations.

May 08, 2018

Good Customer Service Goes a Long Way

Michele Arduengo

Content Strategist and Social Media Lead

Promega Corporation (Biotechnology, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

They are incredibly responsive, with same value toward customer and tech support that we have. Rarely do I see this in a vendor. Even though we are probably one of their smaller accounts, they have taken the time to visit us on site and work with our branch marketing and social media managers. Additionally, they have offered several phone tutorials on the features of the platforms that we are using which have been incredibly helpful--I learned quite a few tricks and tips that have helped me get more from the too.

May 01, 2018

My Khoros Review!

Verified User

Administrator in Marketing

Marketing and Advertising Company, 51-200 employees

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

I haven't had too many occasions where I've needed to get in contact with their support but when I've had to use them they've been fairly slow. I find myself waiting a long time for support to reply to my issues. It takes a while to get down to the real issues and felt like I was going in circles a bit.

April 26, 2018

Thoughts on Experiences

Nikki Harmon

Director of Audience Engagement

CMT (Entertainment, 201-500 employees)

Score 9 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

The coaching team is fantastic! Customer service, when we have issues, could be a little faster but they have been able to help.

April 17, 2018

Social Media Tool Bringing Everything Together.

Richard Reeves

Customer Experience Social Media & Infotainment Strategic Operations Manager

General Motors Europe (Automotive, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

Khoros support team are live 24/7 simple ticket process and response is usually immediate to let you know they are working on it or if there is an update they can supply.

April 11, 2018

Khoros - Easy to use; provides voice of the customer insights

Verified User

Manager in Customer Service

Hospitality Company, 501-1000 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

April 10, 2018

First Hotels ... Now the Golf Course!

Verified User

Former Employee in Marketing

Hospitality Company, 201-500 employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

AMAZING [it is] always available

April 03, 2018

Community Engagement Overview

Kelcey Zacarese

Social Media Manager

SiriusXM (Entertainment, 1001-5000 employees)

Score 8 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

The support has been good. We are often waiting quit some time though to receive feedback on a certain issue. However, the Khoros support community is something we have not received in other platforms, and it has been a valuable resource when having questions about the product's capability.

March 22, 2018

Getting to you know your business socially with Khoros

Latasha Howard

SpredFast Ambassador

Neiman Marcus (Retail, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

The support staff is always available and when there is more time or information needed they do not hesitate to advise and update you as soon as possible, whether it be via email and/ or a courtesy call. They are a proactive support staff as each encounter I have had, a member of the staff would advise of additional avenues for research and data reporting in regards to Intelligence.

February 07, 2018

Khoros Review

Gregory Tan

Manager, Digital Governance (Global Communications)

PepsiCo (Consumer Goods, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

The Support team is available in multiple timezones, and is able to liaise internally to resolve questions, replicate issues and advise on next steps. Every case asks for a confirmation if there's anything else they can do to assist before it's closed.

January 22, 2018

Khoros is great for large organizations to keep track of social posting!

Verified User

Employee in Corporate

Consumer Goods Company, 10,001+ employees

Score 10 out of 10

Vetted Review

Verified User

Incentivized

Support Rating

My Khoros customer partners are fantastic, are available whenever I need them, and take care to ensure all issues are fixed or on the agenda. I am so pleased with the support we receive that I don't even have to worry about checking in on items that arise because they bring them up with statuses!

October 16, 2014

Very strong analytics. Not ideal for competitor tracking.

Verified User

Manager in Marketing

Leisure, Travel & Tourism Company, 1001-5000 employees

Score 9 out of 10

Vetted Review

Verified User

Support Rating

• We do not have any kind of premium support. However, the support team is very responsive. They always follow up quickly when we submit a ticket and they do a good job with getting bugs fixed. The bigger roadmap items / feature requests are a bit more problematic, but these are product management rather than support issues. • There is an excellent support community

October 23, 2013