Broadvoice provides exceptional Support and ease of use
We are a sales and customer support organization in the Telecom space. Broadvoice customer service is by far the best we have experienced …
Starting at $10 monthly, 12 or 36 months per seat
View Pricing Overview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
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Popular Features
- Message alerts (94)8.585%
- Answering rules (100)8.383%
- Call park (90)8.383%
- High quality audio (87)8.181%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
YouTube
Broadvoice VOIP Desktop App Demo 2020 - Communicator
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice starts at $10.
Reviewers rate Message alerts highest, with a score of 8.5.
The most common users of Broadvoice are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
Reviews
(1-25 of 256)Companies can't remove reviews or game the system. Here's why
We are a sales and customer support organization in the Telecom space. Broadvoice customer service is by far the best we have experienced thus far. Fast and professional service. Broadvoice is simple to set up and use and has all of the features we can ever expect to use with standard seats. Conferencing is terrific!!
- Conferencing
- Customer support
- Technical support
- Finding the number of a missed call or last caller
June 26, 2024
Love our new system!
Score 10 out of 10
Vetted Review
Verified User
The Mitel system we were using was discontinued. We needed a simple solution that wouldn't be difficult for non tech savvy coworkers to use.
- Account manager - sales
- System design
- Implementation
- Communication with client
- Availability of headsets through Broadvoice
- More of an assortment of simple written training material to refer to instead of rewatching videos
June 26, 2024
Awesome Company
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice 24/7. We are a law enforcement agency so we are open around the clock. We have never had any problems with Broadvoice. They are always there to help with any problem that may occur. I would definitely recommend this company to anyone that may be looking to change or who maybe just starting up their business. You will not regret the decision to use Broadvoice. The employees that they have are awesome to work with. They will go above and beyond to help you with whatever issue that you may have.
- They are so kind and thoughtful to your needs. Whatever they maybe.
- We have never lost phone service due to bad weather.
- They are always there for you if you need them for whatever problem that you maybe having.
- The employees are well knowledgeable about the company.
- There isn't thing that I can see that they need to improve on.
June 21, 2024
Excellent Value!
I use Broadvoice for my Telecom needs. Broadvoice has a wide array of features that allows me to stay ahead in my business. From the follow me-find me feature that allows my cellphone to ring with my work calls, to the text messaging services, I have found Broadvoice able to handle my needs while remaining affordable.
- Digital Faxing
- Emailing voicemails
- Text messaging service
- Less outages would be nice, but the communication is always on point
- A more user-friendly website to make changes to call routing
June 21, 2024
Broadvoice- The way to go for a phone system!
Score 10 out of 10
Vetted Review
Verified User
Broadvoice is used for our phone system. It is great for when we need to leave the office and can have the phones transferred to a cell phone or answering machine. I love it tells me when we missed a call and they did not leave a message because I can call them back and still make contact with possible customers.
- Customer Service
- Voicemail and email of voicemail recording
- Technical Support is awesome!
- Nothing I can think of
Amazing Customer Service. They are on it in seconds to help out. I have never had a bad experience with Broadvoice, and I highly recommend it.
- Being put on hold less than a minute
- Getting to the root of the problems, amazing within minutes
- Help and customer service is great
- Well there is a problem with the connection at times.
- I would like to add all of my outside service people on but I can't because they need to have a phone line and extension added. I would like to have all of our staff have access through their cell phones so that if we get a message we can send it quickly to their cell phone.
May 29, 2024
Great Product, Easy to Use!
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice at Earthwatch for all our telecommunication. For all phone calls coming in from our volunteers and partners to calls within the organization. It works great for remote-working employees as well.
- Making an organizations phone system easy to use
- Adding contacts from a directory seems easy enough, but still complicated
May 24, 2024
Broadvoice Review
I use Broadvoice to answer all incoming calls from prospects and also use it for outgoing calls to communicate information to prospect applicants. It has been beneficial to have it on my mobile phone so I am not confined to one area to use a phone, but am able to take calls as I walk around the property addressing other issues.
- Customer Service
- Response Time
- Follow Up
- Connectivity
- Dropping Calls
- Callers not being able to hear up speak to them occassionally
May 21, 2024
Great Service!
After working with a different company that provided our phone service, we found ourselves frustrated with the level of service. Broadvoice and their team took the time to listen to all of the requirements we needed to properly setup the system. Communication, speed of setup, and a seamless transition was a welcomed change to our system!
- Communcation
- Setup of devices
- Pricing
- SMS capabilities
- Onboarding process- Use a ticket system instead of an email chain
May 21, 2024
Good product that fits our needs
We use Broadvoice as our VOIP service through both a soft phone application and desk-top phones. Callers are directed through a dialogue tree that either plays a pre-recorded message or forwards them to the correct person. We are able to use SMS from our main number now, and receive notifications for voicemails or faxes to our emails.
- Few calls dropped
- Mobile application and Browser based application
- Customer service
- Desktop application
- Browser requires you to open the communicator after logging in - unintuitive.
Score 9 out of 10
Vetted Review
Verified User
Big cost savings with Broadvoice, not to mention great connectivity! You can work from wherever you are with their mobile app. No need to run back to the office to reach out to our clients. We can call, email, call forward, or conference call them just as if we were in the office. It has made a big difference and increased productivity.
- Phones are pre-configured for easy plug and play.
- Assigns an implementation and Production Manager to assist throughout the entire installation process.
- Awesome customer support at any time when needed.
- Extremely competitive pricing.
- Ability to integrate with Microsoft Operator Connect Program.
May 16, 2024
A decade with Broadvoice - very happy
Score 10 out of 10
Vetted Review
Verified User
We have been utilizing Broadvoice in our organization since 2014. In 2023, they did a major upgrade and moved us to their upgraded Behive platform. Through and through we've been incredibly pleased with the platform and the service by their team. Have had issues here or there, as to be expected through the years, and their customer support team has always been responsive and quick to help our team. We have a hybrid office with in-house staff, and employees in other states and other countries, and we have been able to support them all through desktop phones and the web app for our remote employees. Good customizable service and has been reliable.
- Customizable
- Reliable
- Good customer support
- Webapp relatively new, continuing to be upgraded
May 09, 2024
Broadvoice Review
We are a small Non-profit that has transitions all employees to cell phones but still needs a main line for the public to access us. The main line needed to be a digial phone in which several individuals could access the voicemails since we don't have a receptionist. Broadvoice was able to work with our minimal yet specific needs to provide us with an incredible affordable solution. Our previous provider was changes us hundreds of dollars per month for a few phones that weren't used and two fax lines. We are now paying a fraction of that.
- Broadvoice is very simple to use. Everything comes to our email box and the online dashboard is also easy to navigate.
- Broadvoice listened to our needs and helped us come up with the best course of action to meet those needs.
- Broadvoice was very responsive to our inquires and provide great assistance getting us set up.
- We did have an initial problem with the first phone received not being set up correctly, but they swiftly corrected the problem.
- I would have preferred to see faces on the video call then black screens.
May 08, 2024
Broadvoice checked the boxes and delivered
Cloud hosted phone systems for smaller clients. Low cost or free phone rental and no additional hardware needed onsite for the phone system and unlimited national calling and cloud faxing.
One of the use cases was a startup medical office. The cloud hosted IVR was great and we used one of the provided 'voices' to record our greeting for us. It was easy to change and adjust routing the call as needed.
One of the use cases was a startup medical office. The cloud hosted IVR was great and we used one of the provided 'voices' to record our greeting for us. It was easy to change and adjust routing the call as needed.
- Implementation
- Tech Support
- Billing
- Shipping Speed
- One bad phone that they did replace
- Sales
May 07, 2024
Broadvoice Very Happy Transition
Score 9 out of 10
Vetted Review
Verified User
As a 100% virtual accounting firm, we use Broadvoice for voicecalls, messaging, and faxing. We are also a Microsoft firm and Broadvoice was able to connect all calls to our Teams channel. By moving calls to Teams, we were able to consolidate another software in our tech stack without much onboarding or training necessary. We also use the B-Hive app on our mobile phones to direct all calls and messages while out of the office and not expose our mobile phone numbers.
- Voice Connect via Teams
- B Hive App is great
- Onboarding was organized and easy
- Messaging thru B Hive
- Software program to forward calls to Teams was complicated to setup.
- Onboarding support for connecting Broadvoice to Teams could have been better.
May 02, 2024
Broadvoice for worry-free VOIP
Broadvoice is our VOIP provider for our company. It is used on a daily basis for our phone service, both incoming, outgoing, and interoffice. We also use this tool to track phone calls from our sales staff, to mark our holidays and office closures, to roll over to our after hours answering service, and more.
- VOIP
- Number Blocking for Spam Calls
- Holiday Phone Management
- Tracking of Calls
- We're still having trouble getting our phone displays to update correctly
- We've lost the page button on a few displays - being worked on with a technician
- When reprogramming of a unit is necessary, it's a time consuming project
April 24, 2024
Broadvoice, great value and product
Score 9 out of 10
Vetted Review
Verified User
Cost Efficiency: Broadvoice is easy to implement without the need for expensive hardware
Scalability: Easy to add/reduce as locations are added or moved. We have a very rapid and mobile storefront
Flexibility and Mobility: Anywhere there is internet my users can communicate.
Unified Communications: All communications come through a single platform.
Scalability: Easy to add/reduce as locations are added or moved. We have a very rapid and mobile storefront
Flexibility and Mobility: Anywhere there is internet my users can communicate.
Unified Communications: All communications come through a single platform.
- Very easy to deploy and maintain
- Price effective
- Great service and redundancy
- grouping storefronts under a single "Location" would help us in maintaining the user base. We currently have 200 small storefronts with a single line, they are each set up as a single entity so reporting and switching is a little harder than it should be
April 22, 2024
New User!
Our non-profit organization replaced our ancient phone service with Broadvoice --- our new cloud-based system!
- Easy Voice Greeting Setup
- User Friendly
- Multiple Options for more efficiency
- Phone History could be easier to access on the display instead of having to press other buttons to get there...
- Buttons could be a different color other than the base color being BLACk - i work for an org for the legally BLIND and the numbers are too hard to see/read...
April 12, 2024
Broadvoice Serves a Purpose
Score 7 out of 10
Vetted Review
Verified User
Broadvoice is convenient in the sense that it has a mobile app so we can utilize it if working remotely or landlines in the office are down.
- Easily accessible
- The ability to transfer from mobile to land/office phone would be unique
- On the app there is a space for chats/text messages but its not useable
Score 8 out of 10
Vetted Review
Verified User
Our organization is a smaller non-profit organization (<100 employees), and communication between the small departments is vital. For me, the phone ecosystem is mainly used to reach other coworkers in a prompt and convenient fashion -- it's not always a guarantee someone will be at their desk, so it's much quicker to give them a quick call to see if they're available than walk over to their office only to find they have been pulled away for a different task. Often times in our workplace, sudden things come up, so it would be hard to work around those without the peer communication feature. Occasionally I do also have to speak with guests over the phone, but the main use in my position is for other staff.
- ease of use
- accessible tech support
- simple design
- short code feature is fantastic
- If there is a way to improve the distinction between Transfer and Blind Transfer, I think that would lead to less mistakes when transferring calls. Maybe having them color-coded, or having distinct symbols next to each option to differentiate them more clearly
- Option to disable instant calling from the redial/missed call menu. I notice if I have highlighted a call from those menus, picking up the phone causes it to dial immediately. Sometimes it's not my intention to call -- maybe I am looking up the number for later reference and currently need to make a different call (in fact this is mainly the case). So while it is a convenient feature and I understand why it is included, it isn't something I use and the ability to toggle it would be nice.
- A customizable ringtone or library of optional approved ringtones would help too. In my area there are multiple phones and though we can change the pitch and speed, they're still somewhat similar. A stark difference in ringtones would be helpful.
April 10, 2024
Try it!
Broadvoice has been easy to use for our phone needs for the past few years, with very few problems. We have trusted them at all of our company locations!
- Consistent service
- Prompt customer service
- ease of use
- Clear signal/ sound quality
April 03, 2024
works but could be smoother
We use B-hive to answer our phones. There is a broadvoice phone on my desk. However, I usually answer the phone through the bhive app on my cell phone. The phone doesn't always transfer the call to the app and when it does it sometimes rings 2 or 3 times before it transfers. Also, when transferring someone from my app, it takes a long time to transfer. I have to type the person to be transferred to's name, then hit transfer, then type their name again, then hit transfer again. Could it be changed so I only have to do this step once?
- has an app
- calls going to app quickly
- calls always going to app
- ease of transferring calls
I currently handle all incoming calls for our company, and as a growing company, we order new phones regularly. We need a company who is reliable in availability for questions, available for phone usage, and easy to use. We also require the ability to switch voicemail recordings based on holidays and days of the week easily. We have found that Broadvoice excels at all of these things.
- Easy to use
- Great response time
- Very helpful
- A written instruction manual would be great to refer back to
- Monthly emails on any updated features
- Quarterly updates on new products
March 31, 2024
My Broadvoice Review
Score 10 out of 10
Vetted Review
Verified User
We purchased Broadvoice for office/school phones. The initial phone set up went fairly smoothly (God Bless Carlos). When we started to install our phones it became obvious fairly early on that we did not have the bandwidth support for the system. The support we received from Broadvoice to rectify that issue took longer than we hoped but the end result has been worth the wait. We are now all set up and fully operational. I have used the Support desk several times and they have been great.
- Customer Support
- Technical Support
- Follow through with customer
- Have a person come to location and do the install.
- Make sure the customer has everything they need to support the system
- More "hands on" training
March 26, 2024
Broadvoice is an INTEGRAL part of our everyday business!
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice as our primary telephone communication system for our business. We utilize both the physical phones and the online system - which is FABULOUS! We are able to route calls, setup auto attendants, setup VIP callers, etc. There is a wide range of capabilities that we customize (as a company AND per USER)!
- Online portal options for entire company AND individual lines
- Customer service - friendly and extremely responsive
- Love that voicemails can be routed to email for review and documentation purposes
- Ease of use - through both portal and voice prompts on telephone
- A more user friendly "Help" section in the Admin portal - easier to search and more information
- Be fun to have different phone color choices - or skins somehow :)
- Admin to be able to play user voicemails from portal